DPH staff members who wish to access their O365 email remotely may do so only by using Outlook Web Access (OWA). DPH O365 users are not allowed to use the Microsoft Outlook client or any other email client to access O365.
Full Answer
Where can I get tested for STDs in San Francisco?
Assist public health officials to track others who may have been exposed If you do not have a provider, or have difficulty scheduling an appointment, you can be seen at SF City Clinic at 7th Street San Francisco (628-217-6600) or at Strut located 470 Castro Street (415-581-1600). Screen regularly for sexually transmitted infections.
How do I get help with sfghvdiprod?
For UCSF users, call the UCSF Service Desk at 628-206-5126. For DPH users, call the DPH Service Desk at 628-206-SERV (7378). After login when clicking SFGHVDIProd in Step 5, the website fails to load.
Why is my computer not connecting to the UCSF-Clinical or dphuser wireless networks?
Please confirm that your computer has an Internet connection by going to another website. If you are on-site at ZSFG, please be sure your computer is not connected to the UCSF-Clinical or DPHUser wireless networks or a wired DPH network. This F5/Remote Access site is intended for REMOTE (off-site) access.
Prerequisites
Already have access to DPH VDI and DPH MyDesktop. Note: Trainees should already have access to DPH VDI and DPH MyDesktop, you can you contact your TA to have them verify in the Hydra system.
Procedure for Using mydesktop.sfdph.org
Enter https://mydesktop.sfdph.org in the address bar of your web browser.
Troubleshooting
When connecting to DPHVDIProd I receive the error: “This desktop is currently not available. Please try connecting to this desktop again later, or contact your system administrator.” Resolution: This error occurs intermittently so please try to reconnect again.
Technical Support
For technical assistance, please call the UCSF Service Desk at 628-206-5126 and ask the analyst to assign ticket to ITFS_SFGH team.
When will SFDPH CareLink be available?
Users can access SFDPH CareLink starting on August 3, 2019.
What to do if you forgot your password for SFDPH?
If you have forgotten your password or if your account has been locked out because you tried logging on too many times, you can call the SFDPH Help Desk at (628) 206-7378 and ask for a password reset. After they change your password, you MUST follow the procedure below to change it the first time.
How often do you have to change your Epic Carelink password?
Your password will automatically expire and must be changed every 90 days. You will not be able to log on to Epic Carelink with an expired password. To change your password, follow these steps:
Do you have to register your email address for Epic?
Please note that due to Epic Corporation copyright constraints, links to documents in this section require you to register your name and email address . All activity will be logged.
