Remote-access Guide

duke maestro care remote access

by Marcelino Conroy Published 2 years ago Updated 1 year ago
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What is Maestro care at Duke health?

The goal of Maestro Care at Duke Health is to provide one system unifying all health record information for the patient and accessible to all members of the Duke Health care team.

What is the remote monitor access policy for Maestro care?

Remote Monitor Access to Maestro Care (02/25/2022) - This policy describes the process for requesting and granting remote access to medical records for research monitors when access is supported through an IRB-approved research protocol.

How does Maestro care work with OnCore?

One patient, one record and one bill for each patient at all locations to improve efficiency and information sharing for our providers and staff to ensure the best possible care for our patients. In May 2018, Maestro Care integrated with OnCore as the system-wide CRMS (Clinical Research Management System).

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Five steps to preparing to use Maestro Care

Watch a video about the ways caregivers can prepare for the implementation of the Maestro Care electronic health record system at Duke Medicine.

Maestropalooza at Duke Outpatient Clinic

Jennifer Chen, MD, pink highlighter in hand, scans a Duke Outpatient Clinic patient's records as part of the recent Maestropalooza

Maestro Care intranet

The Ambulatory Wave 1 go-live date for implementation of Maestro Care, Duke Medicine's new electronic health record system, is July 18.

Maestro Care: Wave 1 & 2 clinic training registration now open

Registration is now open for Maestro Care Ambulatory Wave 1 & 2 clinic providers, nurses, clinical support staff, front desk staff and super us

Maestro Care introduces mobile apps

Two Maestro Care mobiles apps are now available to Duke providers and house staff.

Maestro Care tips from a DOC doc

Daniella Zipkin, assistant professor of medicine (General Internal Medicine), shared

How it works

You can connect to Duke's network by installing the Cisco AnyConnect VPN software program onto your computer. Visit the OIT Software (link is external) site to download the VPN client for your computer while you are on campus or before you travel.

Library Services

Most library resources are available from off-campus through the EZProxy service—no VPN connection is necessary. For more information, including how to get help, visit the Duke University Libraries Off-Campus Access to E-Resources (link is external) page.

Requirements

DHE Active Directory account with rights to Citrix (see guide at the bottom of this page)

Overview

Both a DHE domain account and the Sponsored Projects System (SPS) application account are required to access SPS using Citrix. The password for your DHE domain account should be at least six characters; one or more characters should be numbers, and contain no personal information. See Duke Health System Security Guidelines for details.

Opening SPS

Open your web browser and surf to https://citrix.duke.edu [Opens in a new window] . Your browser should display the web page. Fill in Username with your NetID, Password with your DHE domain password, and Domain with DHE and press the Log in button.

Running SPS

SPS using the Citrix secure web gateway is very similar to SPS running on a Windows workstation. The main differences relate to exporting proposals and printing forms. You may verify that exporting and printing from SPS are working correctly on your Macintosh.

Closing SPS

After quitting the SPS application, you are still connected to Citrix/domain. Press the Logout button on the web page to disconnect from Citrix.

DOCR Procedures

DOCR provides the following procedural documents as resource for Clinical Research Units (CRUs):

Forms and Checklists

DOCR attempts to maintain this information so that it is current and correct. However, DOCR does not own all the content referenced within this page or site. Therefore, links may change without prior knowledge. To report a broken link, please contact DOCR-Website@dm.duke.edu.

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