How do I connect to Edinburgh College via Remote Desktop?
From the Edinburgh College Remote Services page, click on Staff Desktop. This will open a dialogue box in the bottom of your browser. Click open and enter your College details when requested. WHAT YOU NEED TO KNOW Accessing Remote Desktop will connect you to your virtual desktop.
How do I request remote desktop access to my computer?
Request Remote Desktop access to your office Windows PC, providing the computer name as found in the My wake listinstructions above. Connecting Set up a remote desktop connection IMPORTANT As a security measure, you must first be connected to the Virtual Private Network (VPN) service before remoting into a Uni computer.
How do I contact Edinburgh College's it support team?
If you require IT support please contact the team via itrequest@edinburghcollege.ac.uk or for urgent support please call 0131 297 9090. CONTENTSOFFICE 365 1 2
What is remote access and how does it work?
Remote access has been made available for applications which would normally be accessed in the University. Not all applications are available to everyone – your course will determine which applications you have access to. To access applications remotely, you need to be online, and using a reliable internet connection.
What is remote desktop?
Remote Desktop is a way to connect to and use your desktop computer in a University building from your devices at home. Because access to University buildings is now very restricted, technical support staff will not be able to physically resolve any issues that arise with your computer in a University building.
How to access shared drive?
To access a shared network drive, use a secure VPN connection and then connect directly from your home device. You can access email or Microsoft products such as Word, Excel, SharePoint and Teams via a web browser on your device or, you can download these applications to your home device.
How long does it take to access remote software?
Please be aware that the first time you access remote software, it may take up to 60 seconds to start up. This is the system logging you in.
Why are open access computers restricted?
While access to software is provided on open access computers in University labs and libraries, the number of these devices available is restricted due to the need for social distancing.
Do remote software apps change over time?
The technology we use to make the applications available may change over time . For this reason, please start on the remote software apps list page every time you need to use an application to make sure you access it in the right way. For each app in the list you will find specific access details. Different apps are accessed in different ways, described below:
Access your Outlook Email via the Web
You can access your University email via the Office 365 Outlook Web Interface using one of the following methods:
Access your email via the Virtual Desktop
You can access your MS Outlook email account via the Virtual Desktop Service:
Further Information
Did you find what you were looking for? You may also find the following pages useful:
What are the variables that can slow or degrade your remote access experience?
While the service is very robust, there are variables that can slow or degrade your Remote Access experience, such as: Your internet connection speed. The use of additional bandwidth consuming devices or services, such as Netflix, Spotify, video streaming and gaming on your local network. Connecting over WIFI or hotspot.
How to contact Citrix Gateway?
If you continue to experience connectivity issues after upgrading Citrix Gateway, please contact the Shared Health Service Desk at 204-940-8500 or 1-866-999-9698.
What is the number to call for shared health?
If you encounter any problems with this site, please contact the Shared Health Service Desk at 204-940-8500 or 1-866-999-9698.
How to contact the shared health service?
If you encounter any problems with this site, please contact the Shared Health Service Desk at 204-940-8500 or 1-866-999-9698.
