Remote access is not merely for mission essential functions, but also includes the ability of the Department to carry out the business essential functions of each organization remotely. EITS offers two primary telework access options, first if you have an EITS furnished laptop (GFE) and second from a personal/home computer.
Full Answer
What is EITs?
EITS is the central information technology organization for students, faculty and staff at the University of Georgia. We provide support for campus-wide technology services, including wireless and wired networks, email, student information systems, software and more.
How do I contact the EITs service desk?
For assistance, EITS customers may contact the EITS Service Desk at: Phone: +1 (301) 903-2500 Toll Free: +1 (866) 834-6246 EITS Service Desk Hours of Operation
What is the remote access virtual private network?
The Remote Access Virtual Private Network, or VPN, allows University Faculty and Staff to securely access these services over the internet as though they were on campus. This service is maintained by EITS. To connect to the Remote Access VPN you will need to use your ArchPass Duo authentication device with the Duo mobile app installed.
What are the hours of support for EITs?
Support is available for all EITS services Monday through Friday (excluding Federal holidays) 7:00am - 8:00pm EST For Emergency “After-Hours” Platinum Support Please call: 202-586-0320 For immediate information on service disruptions and scheduled maintenance outages, please refer to the EITS Customer Portal and the Service Status Dashboard.
What is the phone number for EITS?
How to enroll devices in Duo?
What happens if you don't log into Remote Access VPN?
What is remote access VPN?
Is AnyConnect 64 bit?
See 2 more
About this website
Remote Access VPN - Help Desk Support (HDS) - EITS - Confluence - UGA
What is a Virtual Private Network? Certain University of Georgia services or networks are behind the campus firewall in order to secure these resources.
Hardware and Software | Enterprise Information Technology Services - UGA
Tools for Working and Learning Remotely. EITS has the tools to help you learn, teach and work, even when you're away from campus. Learn more about Zoom, Blackboard Collaborate, Microsoft Teams, the VPN and more
Athena Homepage
Login to Athena Login with your MyID and Password to view your information. Office of Student Financial Aid Visit the Office of Student Financial Aid Website.
What is the phone number for EITS?
If you have any questions or need assistance, please email the EITS Help Desk or call 706-542-3106.
How to enroll devices in Duo?
You can enroll devices in Duo through the Self-Service Portal on the ArchPass website . To connect to the VPN: Open your VPN client and type remote.uga.edu. Choose a VPN Group. Enter your MyID and Password.
What happens if you don't log into Remote Access VPN?
If you have not logged in to the Remote Access VPN and receive an email notice, your MyID password may be compromised.
What is remote access VPN?
The Remote Access VPN is a virtual private network that creates a safe and encrypted connection over the Internet. You may connect to the VPN to securely access on-campus UGA systems from off-campus. You may also use it to gain access to restricted or sensitive information while on-campus.
Is AnyConnect 64 bit?
AnyConnect for MacOS — this file contains the 64-bit AnyConnect version for Mac OSX. The installation comes with several modules that are not needed. If the option is available to you, you will need to uncheck parts of the installation package as indicated in the following image:
How to contact EITS?
As always, if you are unsure if an email is legitimate, you may contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu .
How Do I Enroll in ArchPass Duo to Use the VPN?
Visit the ArchPass Duo Enrollment Guid e for more information. You may also wish to view the ArchPass Duo How-to video for instructions on getting set up with ArchPass Duo.
Why Will the VPN Client from remote.uga.edu Not Install on a Mac?
If you experience problems using the auto installer for a Mac computer, manually installing the client is the easiest way to fix this. If you still want to get the automatic install working, do this:
Why is the University of Georgia behind the firewall?
Certain University of Georgia services or networks are behind the campus firewall in order to secure these resources. In order to access resources behind this firewall, users are required to physically be connected to UGA's network, or connected via VPN. The Remote Access Virtual Private Network, or VPN, allows University Faculty and Staff to securely access these services over the internet as though they were on campus. This service is maintained by EITS.
Why Do I Get Emails Each Time I Log In to the VPN?
Each time you log in to the VPN you will receive a brief notice in your UGAMail account. This process is intended to help minimize fraudulent logins to the VPN.
What is remote access VPN?
The Remote Access VPN ( remote.uga.edu) is designed to allow Faculty and Staff to access the UGA campus network and computer resources securely and easily from remote locations and public networks.
What is a sendfile?
SendFiles is also an ideal solution for sending large files that are too large to be sent as an email attachment.
How does a proxy server reduce the risk associated with Internet use for business purposes?
The proxy server reduces the risk associated with Internet use for business purposes by scanning web traffic for Internet threats before they reach your computer.
What is the phone number for EITS?
If you have any questions or need assistance, the EITS Service Desk is here to help: Please call 301-903-2500 or email EITS.ServiceDesk@hq.doe.gov during our business hours (7 a.m. – 8 p.m. ET Monday-Friday). If there are any questions regarding these upcoming events you may contact the OCIO’s office at: (301) 903-2500.
What is remote access?
Remote access is not merely for mission essential functions, but also includes the ability of the Department to carry out the business essential functions of each organization remotely.
How to contact the OCIO office?
If there are any questions regarding these upcoming events you may contact the OCIO’s office at: (301) 903-2500.
Can you use a GFE laptop with a VPN?
If you have an EITS-furnished laptop (GFE), please be sure to take it home with you daily and only use Virtual Private Networking (VPN) to connect and work.
What we do..
Below you will find a breakdown of services provided by OCIO, as well as links and resources for the specific areas of focus.
RESOURCES
The DOE Headquarters Accommodation Program was established to provide reasonable computer and related telecommunications accommodations for employees with disabilities. Click here for more information about the program and accommodations offered.
What is the phone number for EITS?
If you have any questions or need assistance, please email the EITS Help Desk or call 706-542-3106.
How to enroll devices in Duo?
You can enroll devices in Duo through the Self-Service Portal on the ArchPass website . To connect to the VPN: Open your VPN client and type remote.uga.edu. Choose a VPN Group. Enter your MyID and Password.
What happens if you don't log into Remote Access VPN?
If you have not logged in to the Remote Access VPN and receive an email notice, your MyID password may be compromised.
What is remote access VPN?
The Remote Access VPN is a virtual private network that creates a safe and encrypted connection over the Internet. You may connect to the VPN to securely access on-campus UGA systems from off-campus. You may also use it to gain access to restricted or sensitive information while on-campus.
Is AnyConnect 64 bit?
AnyConnect for MacOS — this file contains the 64-bit AnyConnect version for Mac OSX. The installation comes with several modules that are not needed. If the option is available to you, you will need to uncheck parts of the installation package as indicated in the following image:
