What are the remote access sign on options?
The Remote Access Sign On options provide VPN access using the Pulse Secure Client with your PIV Smartcard or One Time Password (OTP). Important notice for users of home computers and other non-GFE devices: The Pulse Secure remote access system no longer provides remote access support for home computers and other non-GFE devices.
What remote access options does Vava support?
VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat.
How do I request remote access to the self-service portal?
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network). Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible.
How to request remote access VA?
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).
What is a rescue GFE?
RESCUE GFE provides a security posture check and ensures VA data is encrypted from the end device into the VA trusted network. Prior to the device connecting and being allowed onto the VA trusted network the system is checked for multiple security baselines.
How to enable TLS 1.1?
To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Enable the checkbox for ‘Use TL S 1.1’ (found towards the end of the list).
Does RESCUE GFE support Windows 10?
This software is installed on all GFE laptops prior to being provided to the user. Currently RESCUE GFE supports Windows 7, Windows 8, Windows 10 and MAC OSX.
First time on this machine?
A Common Access Card reader will be provided by your local IT support staff, contact the Enterprise Service Desk at 1-855-352-0001 to request one.
Zoom Meetings in VDI
If you are attempting to use Zoom on your thick client or UMC, you should be using the Zoom VDI Plugin for Citrix Receiver for best results. If you are experiencing problems accessing your camera in a Zoom meeting, you may be missing the Zoom VDI Plugin for Citrix Receiver.
Mac OS Support
Per DLA Leadership direction, using a Mac to access DLA environments is not supported.
