Remote-access Guide

epic remote access citrix washu

by Mrs. Margarete Hyatt I Published 2 years ago Updated 1 year ago
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How do I download epic on Citrix?

Download Citrix Receiver (EPIC is only available via Citrix whether you are at work or at home). Citrix Receiver is required to access Epic. If Citrix Receiver is not already installed, click here to download it.

How do I access the epic web portal?

You may also access the Epic web portal directly by going to: Epic runs through Citrix. If this is the first time you’ve run Citrix content from IE, you may need to click Allow in the bottom of your browser, and again in the security pop-up. Be sure to check Do not show me this warning for this program again.

Do I need a VPN to access epic?

Utilize VPN (specifically the Med School’s VPN) when you are not connected to BJC’s CARENET or WU’s WUCON networks. VPN is required to access Epic from home. Click here to learn how to connect to VPN.

How do I install the software on Washu owned devices?

Click on the link provided and select the option to run the software. Step through the wizard to install the software. NOTE: Depending on how your machine has been configured, you may need to contact WashU IT at 314-933-3333 for a tech to enter Admin credentials to install the software on WashU owned devices.

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How do I access epic in Citrix?

Epic accessClick on Windows Start Menu Programs, All Programs, Workspace Favorites Folders, then select EPIC -or-Use My Citrix / Workspace Apps: link on the Partners Applications menu, launch Epic Hyperspace.

How do I access my Epic EMR remotely?

The easiest way to access Epic remotely is through the UVA Health Portal. The UVA Health Apps Portal allows users to access commonly used applications such as Epic Hyperspace, MS Office, Skype, and Kronos via an internet connection without the security and encryption requirements of VPN.

How do I connect to washu internet?

While each device configuration is different, they all follow the same basic directions:Select the wireless network eduroam from the list of wireless networks.Select Connect (check Connect automatically if you'd like).Enter your WUSTL Key username with an @wustl.edu after it. ... Enter your WUSTL Key password.More items...

How do I download Epic Hyperspace on Mac?

0:442:22Epic Remote Access - Mac - YouTubeYouTubeStart of suggested clipEnd of suggested clipClick on the epic hyperspace button and click on the button to download the Citrix client. Open theMoreClick on the epic hyperspace button and click on the button to download the Citrix client. Open the file that downloads. The double-click on the icon to install the Citrix Receiver.

Does Epic allow remote work?

Judith Faulkner, CEO of healthcare IT giant Epic Systems. Bowing to public pressure, health tech company Epic Systems has now notified its employees that they can work from home until the end of the year.

Can you access epic from your phone?

Epic's mobile apps keep you connected with your patients, your practice and your clinical colleagues—wherever you are—24/7. Haiku is Epic's mobile app for the iPhone® and Android®.

How can I access my epic remotely from my Mac?

Epic Remote Setup for Mac with Citrix ReceiverOpen Safari and go to: mycitrix.bayhealth.org.Log in with your Windows username and password.Allow the Citrix plug in to run by hitting trust.You should see something like this depending on what applications and Epic environments you have access to.

Is Epic compatible with Mac?

The Epic Games Store currently offers PC and Mac support. You can check platform compatibility for individual titles by referring to the “About Game” section of any product page.

How do I access Citrix on a Mac?

Connect to Citrix Remote Desktop for the first time 1 Browse to https://www.citrix.com/downloads/workspace-app/. 1.1 For MacOS 10.13 or higher, click Workspace app for Mac and then select Citrix Workspace app 2002 for Mac to install Citrix Workspace App.

Can you access your own EMR?

Under the Health Insurance Portability and Accountability Act (HIPAA), you have the right to access your personal medical records through your medical provider. To access your electronic medical records (EMR), you will need to create a medical records request in writing and submit it to your healthcare provider.

How do I access the Epic user Web?

The UserWeb is available at https://userweb.epic.com/. Click the Request an account hyperlink on the login page to open the registration form and fill in the form on the next page. When you're finished entering your information, click Submit.

How do I log into EPIC Healthcare?

You need to be enrolled in Multi Factor Authentication (MFA) to access Epic remotely! You can enroll at: https://aka.ms./mfasetup. This will enable you to login to Epic with a user name and password. You will then have access to full Epic Hyperspace (same as in the hospital).

How do I download epic to my laptop?

How to download the Epic Games launcherVisit the Epic Games website.Click Download in the upper right corner.The installer file for the Launcher should start downloading automatically. If it doesn't, click the button that corresponds with your platform to manually begin the download.

Accessing Epic on WashU Computers

Note: These instructions apply to WashU computers only. You must be connected to a secure WashU or BJC network before logging in ( WUSM-secure or direct wired connection, not Guest or Eduroam).

Look for the Epic Web Portal icon

This icon will open Internet Explorer. If you do not see this icon on your desktop, please call your IT help desk (info below). You may also access the Epic web portal directly by going to: https://epic-portal.et0965.epichosted.com

Log in with your WUSTL Key ID and password

Epic runs through Citrix. If this is the first time you’ve run Citrix content from IE, you may need to click Allow in the bottom of your browser, and again in the security pop-up. Be sure to check Do not show me this warning for this program again.

Log in with your WUSTL Key ID and password

If you do not see the desktop icon, or if you get a message that Windows can’t open the file, please call your Service Desk, so that we can install the shortcut and the properly configured version of Citrix.

Open Epic from the Citrix Window

Note that you will not see any content when logging into the Epic portal until you have been to training. Once you have been to training, you may access the Epic playground. Find the Epic Training folder and select the PLY Hyperspace Icon.

Where to enter password in wustlkeyid?

Enter your name and password in format of accountswustlkeyid in the User Name section. Your screen should look similar to the image below.

Where is Remote Desktop Connection on Windows 7?

The easiest way to find the Remote Desktop Connection app is to search for it in the search bar next to the start menu, or you can find it under the category of Windows Accessories. Click to launch.

What is ITC remote desktop?

The ITC Remote Desktop allows you to access your clinical apps and fileshares from home. You can either log in through IE to launch, or you can download a desktop shortcut to launch directly.

What is ITC-Wudosis Help Desk?

Users new to Shared IT Services who were previously supported by the ITC-Wudosis Help desk (Orthopedics, Surgery, Obstetrics/Gynecology, Siteman Cancer Center, WUCA Departments) will find updated instructions for remotely accessing clinical applications, the ITC virtual desktop, or their office computers.

What to do after a shared IT service migration?

After the migration to Shared IT Services, you will need to update any existing desktop shortcuts you used to remotely access your personal work computer.

How to change if server authentication fails?

In the options dialog box, click on the Advanced tab. Then change the setting “If server authentication fails:” to “ Connect and don’t warn me ”.

How to log into my own work computer remotely?

For logging into your own work computer remotely (not the ITC desktop), log in with your ACCOUNTS (WUSTL Key) credentials, and use the fully qualified name of your work computer (computer names change after migration to Shared IT Services).

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