Remote-access Guide

epic remote access unc

by Francesco Mosciski Published 2 years ago Updated 1 year ago
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Why can’t i log into epic as a UNC Hospital application?

Being a UNC Hospital application, we here at the Department of Medicine Information Services don’t have direct access to EPIC and therefore any issues regarding logging into EPIC or the content within should be directed to the hospital IT group – ISD.

What is epic@unc and how do I access it?

Epic@UNC is UNC Health's electronic health record, available at most of our hospitals. We invite patients to participate in their care through the My UNC Chart. Providers, please visit our Epic@UNC for Providers area for more information about tools for you.

Can I access epic through Citrix?

For security reasons, our policy is to have users access any sensitive hospital applications, like Epic, through Citrix. Please see our Citrix Setup page for instructions to set up Citrix.

How do I access the UNC Health Citrix portal?

In order to access the UNC Health Citrix portal you will need to be connected via the VPN. Learn how to set up Citrix Teams is the primary campus tool for real-time chat collaboration – you can even share your screen and host meetings with Teams.

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How do I access my epic UNC from home?

Steps to Access the Epic@UNC Playground: Visit MyApps at https://myapps.unch.unc.edu. If you have not accessed MyApps before, you may have to download the Client. Use the 'Client Setup Guide' link at the bottom of the MyApps window and follow the installation instructions if needed.

Does UNC Health Use epic?

Epic@UNC is UNC Health's electronic health record, available at most of our hospitals. We invite patients to participate in their care through the My UNC Chart.

How do I download Citrix Receiver UNC?

iPadGo to the App Store.Search for Citrix Receiver.Install.After it downloads, open Citrix Receiver.Choose to Add Account.In the Username field, enter UNCH\username where username is the username for your Hospital domain account. ... Enter Domain: unch.unc.edu.Save.

How do I access epic?

Epic accessClick on Windows Start Menu Programs, All Programs, Workspace Favorites Folders, then select EPIC -or-Use My Citrix / Workspace Apps: link on the Partners Applications menu, launch Epic Hyperspace.

Which hospitals use Epic in North Carolina?

With eight hospitals (Caldwell, Chatham, Johnston, Nash, Pardee, UNC Medical Center, UNC REX, and Wayne) and more than 700 clinics already using Epic@UNC, we also remain focused on improving the experience and efficiency of the system for our providers and staff to ensure the best possible care for our patients.

How do I access my UNC chart?

Access your My UNC Chart account from a phone or tablet with the MyChart app. Download the app for Android or Apple or scan the QR codes....How It WorksSign in to your MyChart account.Go to appointment to see the details of your upcoming visit.Click the yellow eCheck-In button.More items...

What is difference between Citrix Receiver and Citrix Workspace?

Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward-compatible with your organization's Citrix infrastructure. Citrix Workspace app provides the full capabilities of Citrix Receiver, as well as new capabilities based on your organization's Citrix deployment.

Is Citrix Workspace free?

Citrix Workspace app is the easy-to-install client software that provides seamless, secure access to everything you need to get work done. With this free download, you easily and securely get instant access to all applications, desktops and data from any device, including smartphones, tablets, PCs and Macs.

How do I set up Citrix Receiver?

On the Windows Start screen or Apps screen, locate and click the Citrix StoreFront tile. Select the Stores node in the left pane and in the Actions pane, click Manage Receiver for Web Sites, click Configure, and choose Client Interface Settings. Select Enable Receiver/Workspace app configuration.

Does Epic allow remote work?

Judith Faulkner, CEO of healthcare IT giant Epic Systems. Bowing to public pressure, health tech company Epic Systems has now notified its employees that they can work from home until the end of the year.

Can I use Epic from home?

This section indicates that individuals can access YNHH owned or managed applications or systems from a personal computer if YNHH allows it. Epic is allowed under YNHH policy when accessed via Citrix from a personal computer.

Can Epic be used at home?

If you already invited your students' families to set up an account for Remote Student Access, there's nothing else you or your families need to do! Kids can continue reading at home on Epic throughout the summer and beyond simply by logging in through that Parent account.

Where is care everywhere in epic?

Login to Epic using your AMC credentials and open the patient's chart by clicking on the “Review” icon and entering the MRN. If the Care Everywhere Activity is present, click on it (1).

What is epic nursing training?

Nurses are notified in Epic when a patient is at risk of a fall or has a central line in place, and they can easily document preventive measures. Barcode scanning simplifies breast milk feedings and blood administrations by recording key information quickly.

What is epic experience in nursing?

Epic experience enables nurses to track and update patients' files and medical records in a safe and secure Epic EHR system. They also learn to communicate and document care plans.

How do you find old patients in epic?

The Appointments icon on the toolbar, press Ctrl + 1 or from within the Epic Button selections. Type the patient information into the Name/ID field (use Medical Record Number, or the first 3 letters of the last name, comma, the first 3 letters of the patient's first name). Click “Find Patient” button.

Is KB0022254 a good place to start?

KB0022254 is a great place for new employees to start.

Can you use your phone as a hotspot for a training?

User must have a reliable internet connection at home or at your training location. If you do not have an internet connection, check with your cell phone service provider to see if your phone can be used as a hotspot (data charges may apply).

Do you need to take Epic e-learnings?

At the discretion of the training staff, the user may need to take additional Epic e-Learnings if the user has never used Epic before, or has minimal experience. The user must view any recommended Epic e-Learnings for their job role prior to their scheduled class (es).

Do you need to know your password for remote training?

User must know User Name and Password prior to day of remote training. (If unsure, call the orientation staff at your organization, your manager, or the ISD Service Desk to obtain this information.)

Epic Information for Providers

Providers, please visit our Epic@UNC for Providers area for more information about tools for you.

My UNC Chart

My UNC Chart gives patients controlled access to the same Epic medical records their doctors use via browser or mobile app (for iOS and Android). My UNC Chart's self-serve online functions can help patients improve their own health, reduce the cost of customer service and provide a vital communication link to support accountable care.

Can you forward a phone line off campus?

If you or your department run a business-critical phone line that needs to be answered from off-campus, the best option is to forward the phone. We don t recommend forwarding for all employees.

Have a computer on campus?

In most cases, you can use Remote Desktop to connect to it and work as if you were onsite. Learn how to set up remote desktop access.

Phone

Intelligent Hub and Duo Setup - Follow these instructions. This software is required for access to all hospital systems. You can install anything you need from the App store with Intelligent Hub after installed.

Computer

For the optimal McKesson PACS viewing experience on your computer, speak with PACS directly about having McKesson installed as a native application.

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Requirements to Be Met For Remote Training to Occur

  1. User must have a dedicated space and timeto complete training - do not plan to train and work at the same time.
  2. User must have access to a desktop or laptop computer (not a tablet or smartphone device) with a minimumof Windows 7 operating system and a physical keyboard.
  3. User must have a reliable internet connection at home or at your training location. If you do n…
  1. User must have a dedicated space and timeto complete training - do not plan to train and work at the same time.
  2. User must have access to a desktop or laptop computer (not a tablet or smartphone device) with a minimumof Windows 7 operating system and a physical keyboard.
  3. User must have a reliable internet connection at home or at your training location. If you do not have an internet connection, check with your cell phone service provider to see if your phone can b...
  4. Computer must have access to Internet Explorer or Google Chrome. Download either of these browsers prior to class, if needed.

Important Things to Consider

  1. User should avoid using Apple devices for training,including iPads, iPhones or MACs, due to possible compatibility issues.
  2. At the discretion of the training staff, the user may need to take additional Epic e-Learnings if the user has never used Epic before, or has minimal experience. The user must view any recommended...
  1. User should avoid using Apple devices for training,including iPads, iPhones or MACs, due to possible compatibility issues.
  2. At the discretion of the training staff, the user may need to take additional Epic e-Learnings if the user has never used Epic before, or has minimal experience. The user must view any recommended...
  3. User must be prepared to participate in training for entire length of scheduled class.
  4. Instructor/trainer has the right to terminate training at any time (even if not complete) if above conditions are not maintained for the duration of the class.

Additional Criteria That Would Enhance Learning experience, But Is Not Required

  • Access to multiple monitors or computers – one to watch the Webex or online course and one follow along in the Playground environment.
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