What do I do if I don't have my VIP token?
If you don't have access to your VIP token, contact your internal help desk or support team. Mappings between your company ID and your VIP credentials managed by your organization's VIP support team. I re-installed the VIP app and lost my credential ID.
Why did my access token fail to authenticate?
Authentication failures and invalid token errors are usually due to one or more of these components being incorrect or used in the wrong combination: The Account SID must be from your Live Credentials. Test Credentials are not supported in Access Tokens.
What are the most common error codes for access tokens?
The most common error codes for Access Tokens are due to incorrect account data or timestamp issues: Authentication failures and invalid token errors are usually due to one or more of these components being incorrect or used in the wrong combination: The Account SID must be from your Live Credentials.
How do I get a thumbprint from a token server certificate?
Double click on Core to bring up the Features View. In the IIS; double click Server Certificates Double click "LANDesk Secure Token Server" > Select the "Details" tab > Scroll down to and highlight "Thumbprint" > Copy the decoded thumbprint value now appearing.
Why is OTP authentication not completed?
What is error received in OTP?
How to get the list of CAs that issue OTP certificates?
Does the user have permission to read the OTP logon template?
Can a client computer contact the CA that issues OTP certificates?
Can OTP certificates be signed on remote access?
Can OTP certificates be used for logon?
See 4 more
About this website
Why can't I log into my Vivint account?
If you can't log in, there's something wrong with your email or password. Request a password reset by clicking the link on the sign-in screen.
What does revoke remote access mean on Vivint?
If you receive a notification of unfamiliar remote activity you can revoke remote access for any user on the panel. You will need to be an Admin on the panel to access this option.
Why is my Vivint app not working?
If you are having problems opening the Vivint Sky app, delete and reinstall it. If this does not work, contact our Smart Home Specialists for further assistance.
How do I kick someone off my Vivint account?
An admin user can remove a user from the Vivint Smart Home app.Tap the Menu icon (3 lines) in the top left corner.Tap Users.Tap the desired user.Scroll down and tap Remove user. When prompted, tap Remove to confirm.
How do I reset my Vivint security system?
Vivint Router - Restore Factory DefaultsHardware: Press and hold the Reset button on the back of the router for 10-15 seconds, then release.Software: In the Configuration Interface, go to the Advanced tab and under the Administration tab click Factory Defaults. ... All LED's will flash indicating the router is resetting.
How do I change administrator on Vivint?
Vivint Smart Hub - Edit UsersFrom the home screen of the Smart Hub, tap the Menu icon in the bottom right corner.Tap Users and enter 4-digit PIN.Tap the User to edit and change admin rights, PIN, lock access, email and phone number, and send invites for remote access.
What is wrong with Vivint?
Vivint Equipment not Working Properly One of the top complaints customers have with Vivint is the poor quality of the equipment. In some cases, customers claim that the equipment never worked, yet they are billed for the full service.
What happens if you stop paying Vivint?
You can cancel your Vivint contract in several ways, but try calling 1-800-216-5232 x5020 first to notify the company that you want to discontinue the service....Vivint cancelation penalties.Can you cancel withYes / NoLetterYesIn-personNoCompany websiteNoFaxYes3 more rows
Do I own my Vivint equipment?
You own the equipment. You can either pay for all the equipment up front or pay for it over the course of a few years. If you decide to pay for it over time, Vivint offers 0% APR so there's no added interest.
How do I remove primary admin on vivint?
Tap the Menu icon (3 lines) in the top left corner. Tap Users. Select the desired user. From there, change personalized PIN, grant or revoke admin rights, grant or revoke mobile access, and control whether the user has access to door locks and/or panels.
How many Users can you have on vivint?
This will allow them to complete actions like arming or disarming the system and locking or unlocking doors. Your system will support up to 31 unique user codes, so you can give one to the babysitter and your in-laws who only visit once a year. Adding a new user to your system online is easy.
Can you have multiple accounts on vivint app?
Tap the Menu icon in the bottom right corner of your Smart Hub home screen. Tap Users and enter 4-digit PIN. To add a user, tap Add new user. Tap Name and enter the new user's name then tap Done.
Can you still use Vivint camera without service?
Can I use Vivint without a subscription? You can use Vivint equipment without a subscription, but you wouldn't have the benefit of professional monitoring, couldn't access the mobile application, and won't be able to use the 24/7 technical support service.
What happens if you stop paying Vivint?
You can cancel your Vivint contract in several ways, but try calling 1-800-216-5232 x5020 first to notify the company that you want to discontinue the service....Vivint cancelation penalties.Can you cancel withYes / NoLetterYesIn-personNoCompany websiteNoFaxYes3 more rows
Can Vivint be used without monitoring?
Vivint cameras cannot be used without service. They require the purchase of the Smart Home Video Monitoring monthly subscription plan.
What is guest access on Vivint?
With the installation of a smart lock, you can provide guests their own temporary codes to get in if you're not home when they arrive. As soon as they leave, the code can be removed, securing your home once again. Guest access to your home can work smoothly with the right security system in place.
User can't authenticate or must authenticate twice
For more information about working with group policy, see Modifying a blocking GPO.. After you update client computers, some users need to sign in twice. When users sign in to Remote Desktop using a computer running Windows 7 or Windows 10, version 1709, they immediately see a second sign-in prompt.
Authentication fails when you visit a website in Internet Explorer 11 ...
Symptoms. Assume that you have access to a web server that requires Kerberos authentication. When you try to access the web server in Internet Explorer 11 through a proxy server, the authentication fails, and you cannot access the website.
Failed to authenticate user when joining device : Office365 - reddit
As I moved into the Office 365 space in Education about 7 years ago, SharePoint was rarely used, and on-premises file shares were the norm. Due to COVID Acceleration of WFH the need for SPO and OD usage has climbed many fold - and I am now the accidental SPO guru - the on-premises SP and Web Admin just could not make the leap or grasp the concepts.
Unable to authenticate your credentials error when you connect to Azure ...
In this article. Original product version: Azure Active Directory, Cloud Services (Web roles/Worker roles), Microsoft Intune, Azure Backup, Office 365 User and Domain Management, Office 365 Identity Management Original KB number: 2929554 Symptoms. When you try to connect to Microsoft Azure Active Directory (Azure AD) by using the Azure Active Directory Module for Windows PowerShell, you ...
Why is OTP authentication not completed?
OTP authentication cannot be completed because the computer certificate required for OTP cannot be found in local machine certificate store.
What is error received in OTP?
Error received (client event log). The certificate request for OTP authentication cannot be initialized. Either a private key cannot be generated, or user <username> cannot access certificate template <OTP_template_name> on the domain controller.
How to get the list of CAs that issue OTP certificates?
Use the following command to get the list of CAs that issue OTP certificates (the CA name is shown in CAServer): Get-DAOtpAuthentication.
Does the user have permission to read the OTP logon template?
The user doesn't have permission to read the OTP logon template.
Can a client computer contact the CA that issues OTP certificates?
The user provided a valid one-time password and the DirectAccess server signed the certificate request; however, the client computer cannot contact the CA that issues OTP certificates to finish the enrollment process.
Can OTP certificates be signed on remote access?
The DirectAccess OTP signing certificate cannot be found on the Remote Access server; therefore, the user certificate request can't be signed by the Remote Access server. Either there is no signing certificate, or the signing certificate has expired and was not renewed.
Can OTP certificates be used for logon?
The CA that issues OTP certificates is not in the enterprise NTAuth store; therefore, enrolled certificates can't be used for logon. This can occur in multi domain and multiforest environments where cross domain CA trust is not established.
How long does a token last in REST?
These tokens are issued by the Secure Token Service (STS) in exchange for an account key. Tokens have a lifetime of 24 hours and thus can be issued to users without giving them full access to the service.
Can you copy and paste tokens in a script?
The script just prints the token to the output, from where you can copy & paste it. For a real project, you should automate this process.
How do I remove the 2-factor (2FA) SMS, Voice, email, or VIP credential linked to my account?
If you don't have access to your VIP token, contact your internal help desk or support team. Mappings between your company ID and your VIP credentials managed by your organization's VIP support team.
Can you unlock a locked credential?
Only your organization or company help desk can unlock a locked credential.
Can you post your credential ID on VIP Connect?
VIP Connect forum ( Never post your credential ID or other personal data.)
Can you copy a VIP app to another?
For your protection, VIP credentials cannot be copied from one VIP app to another. Each fresh installation of the VIP software will generate a new credential ID. Some organizations may use stricter security measures to generate a new credential ID if your device is compromised. (i.e., operating system copied to a new machine, ...
Can you emulate remote access without a subscriber?
Basically those remote access features that you like work through the web app from the monitoring service. There is no way to emulate that functionality without a subscriber service.
Can you guess at the installer code?
That will work, but you still need programming access. If you can't guess at the installer code, you are pretty much left with a default, which wipes out all current configuration.
Does Vivint release 2GIG Go?
You most likely have a 2GIG Go! panel, and will need to replace the cellular module in it, as Vivint will never release it.
Does Vivint have a cell module?
The installed system by Vivint did both via a cell module and the alarm.com website.
Is Vivint Sky a Go 2.0?
I believe the current Vivint Sky panel is actually a 2GIG Go!2.0 panel, for which Vivint is the exclusive customer, despite claims from Vivint that it is their own design.
Why isn’t my Aura Deadbolt locking using the Kwikset App or 1-Touch Locking button?
There are a few reasons this might happen: Aura will not lock if your batteries are too low so as to prevent accidentally locking you out. For information on how to change your batteries, please see documents and videos on the Aura Support Page. Aura may not be locking if the bolt hole on the door frame is not deep enough. Make sure the bolt hole on the door frame is at least 1” deep and clear of any debris. Aura may not be locking due to a misalignment with the door, door frame, and/or strike. For more information on how to address misalignment, please see documents and videos on the Aura Support Page. Aura may not be locking if no access codes are set, please see documents and videos on the Aura Support Page.
Why is my Aura not locking?
Make sure the bolt hole on the door frame is at least 1” deep and clear of any debris. Aura may not be locking due to a misalignment with the door, door frame, and/or strike.
What happens when a lock is programmed with a programming code?
When the lock is programmed with a programming code, the programming button’s functionality is disabled for security reasons and only the programming code can be used to add/delete user codes. Read More. Answer.
What to do if your door won't unlock?
Make sure the User Code is correct and that the Lock button is pushed after entering the User Code. If the door still won’t unlock, use a key to unlock the door. Call technical support for further troubleshooting.
Thermostats
Thermostat functionality was the main driver for this project, as currently you cannot have both the Smart Assistant control the thermostat, as well as a schedule for temperature setpoints. Rules can control the fan (on/off/toggle) based on time of day and duration, but not temperature.
Not yet implemented devices
Any unimplemented device types are optionally just exposed as base JSON documents for you to poke at. In general you can PUT to the API endpoint and set any of the values in the device body to set it.
PubNub Updates (NOT IMPLEMENTED)
The actual Vivint web interface and probably the mobile applications use pubnub to receive updates on the status of the system. They use long HTTP polling (determined by the remote endpoint, so ensuring the client timeout is long) between a few seconds and several minutes, and receive a complicated body back.
Authentication
Vivint uses, as far as I can tell, PingFederate to handle their SSO, and this includes the web login. There's some illuminating commentary on this support thread that references the "HTML Form adapter", which is the behaviour we see. This is relevant as the PF token is a PingFederate token, which explains a fair bit.
What is the default web site binding for Ivanti EPM?
Verify that in IIS the Default Web Site bindings for HTTPS are set to "Landesk Secure Token Server" on the core. This is the standard binding for other Ivanti EPM components as well.
How to get a thumbprint in IIS?
In the IIS; double click Server Certificates. IIS Server Certificates. Double click "LANDesk Secure Token Server" > Select the "Details" tab > Scroll down to and highlight "Thumbprint" > Copy the decoded thumbprint value now appearing.
Where to find thumbprint in IIS?
The encoded thumbprint should be listed in IIS > My.IdentityServer and two separate configuration files. If the bold and highlighted text shows something else, replace it with the encoded thumbprint found in the previous step.
What to do if all else fails?
If all else fails, please create a case with support. The quickest way to get a solution to this problem is to collect this information ahead of time and include it in the ticket as an attachment.
What to do if IIS values change?
If these values are changed, remember to restart IIS to ensure they are applied correctly
Addressing the Most Common Error Codes
The most common error codes for Access Tokens are due to incorrect account data or timestamp issues:
Verify the Access Token Structure
You can decode a token at http://jwt.io/ and verify its structure. The payload section describes the authorization granted. Timestamps are in Unix epoch format.
Why is OTP authentication not completed?
OTP authentication cannot be completed because the computer certificate required for OTP cannot be found in local machine certificate store.
What is error received in OTP?
Error received (client event log). The certificate request for OTP authentication cannot be initialized. Either a private key cannot be generated, or user <username> cannot access certificate template <OTP_template_name> on the domain controller.
How to get the list of CAs that issue OTP certificates?
Use the following command to get the list of CAs that issue OTP certificates (the CA name is shown in CAServer): Get-DAOtpAuthentication.
Does the user have permission to read the OTP logon template?
The user doesn't have permission to read the OTP logon template.
Can a client computer contact the CA that issues OTP certificates?
The user provided a valid one-time password and the DirectAccess server signed the certificate request; however, the client computer cannot contact the CA that issues OTP certificates to finish the enrollment process.
Can OTP certificates be signed on remote access?
The DirectAccess OTP signing certificate cannot be found on the Remote Access server; therefore, the user certificate request can't be signed by the Remote Access server. Either there is no signing certificate, or the signing certificate has expired and was not renewed.
Can OTP certificates be used for logon?
The CA that issues OTP certificates is not in the enterprise NTAuth store; therefore, enrolled certificates can't be used for logon. This can occur in multi domain and multiforest environments where cross domain CA trust is not established.