Remote-access Guide

fidelity remote access era

by Mrs. Christa Bashirian III Published 2 years ago Updated 1 year ago
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How to change password on a portal?

If you wish to perform a manual Password Change, at the top right corner of the portal, pull down your User Name and select Change password then follow the wizard.

How to log off from Virtual Desktop?

From within the Virtual Desktop, click the Start button and choose Log off.

How long does it take to restart Citrix?

If you do not wish to restart, contact TechWorks for assistance to avoid a reboot - The Citrix Desktop Service may need restarting instead of a reboot. Clicking Restart will restart the Virtual Workspace. The restart process can take 5 to 10 minutes.

What does "log off the virtual desktop" mean?

Log off the Virtual Desktop: This action will close all applications, log off the Virtual Desktop, and will end this one session. If you launched other Virtual Desktops or Virtual Applications, they will remain running and active, so you may have to repeat this step for each session.

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