Remote-access Guide

flir cloud not allowing remote access

by Anabelle Fahey Published 3 years ago Updated 2 years ago
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What is the device ID in the FLIR Cloud App?

FLIR Cloud app allows you to use a device ID to manually add a compatible FLIR DVR / NVR system and view your connected cameras. The device ID is generally located... You can manually add your DVR / NVR to the FLIR Cloud app using the IP address.

How do I connect my device to my FLIR system?

Simply download the CMS, enter the unique Device ID printed on the system label (or a free FLIR DDNS address) and create a personalized password. FLIR Cloud™ servers instantly connect your system over the Internet via the Device ID, enabling a secure handshake between the FLIR system and the viewing device.

How do I set up FLIR IP cameras on my router?

The router should have a local ethernet port configured to 192.168.254.1. You can set this address by accessing the local port of the router. To setup the cameras, you can connect them to the router's local ports. Download FLIR IP Config and run the application. You should see the camera listed, along with its IP address and MAC address.

How do I download files from FLIR cloud™ client?

Note PC Users: You may need to run FLIR Cloud™ Client as an administrator to download files to your hard drive. To download video files: 1. Start playing back video using the steps in 2.4 Playback, page 17. 2. Click to start a video clip at the current playback time. Click to stop the video clip. 3.

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What happened to the FLIR cloud app?

As a user of the FLIR Cloud app, we will be moving you over to an updated app called Lorex Cloud to ensure improved connectivity and reliability with your LHV or LNR Series Lorex device. Prerequisite: Ensure you download the most up-to-date version of FLIR Cloud.

How do I access FLIR cloud?

0:116:32How to install and configure FLIR Cloud Client Software - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd Mac software then navigate to the Downloads tab and find FLIR cloud software for your computerMoreAnd Mac software then navigate to the Downloads tab and find FLIR cloud software for your computer select and download the appropriate software. The default username and password is admin.

Why is Lorex Cloud not working?

If the Lorex Cloud app is not connecting to your cameras, it may be due to a pending firmware update on your recorder. If a newer firmware version is available, download and install the new firmware. IMPORTANT: Do not power down or unplug the unit during the firmware upgrade process.

How do I connect my FLIR DVR to my phone?

To manually add a DVR / NVR using a device ID:Launch the FLIR Cloud app on your smartphone or tablet.Tap the Menu icon ( ), then tap Device Manager.Tap the Plus icon ( ).From the Add Device screen, tap DVR/NVR/IP Camera.Enter the following login information: ... Tap Connect.

What is the default password for FLIR cloud?

: adminEnter the client user name (default: admin) and password (default: admin) and click Login. Install FLIR Cloud™ Client from the CD or from www.flir.com/security/support on a PC or Mac in the same LAN as the IP camera.

How do I find the IP address of my FLIR camera?

In the windows command prompt, type in the command arp -a . This will list all IP addresses on the local subnet. You can also use a tool like FLIR IP Config to find your camera. This only works with certain camera models but it is easy to use.

How do I connect to Lorex Cloud?

Tap the Lorex Cloud icon to open the app. Tap DVR/NVR/IP Camera....Configure the following:Register Mode: Select Device ID.Name: Choose a name for your system of your choice.Device ID: Tap the QR code icon ( ) and line up the QR code on the top of your system using the camera on your mobile device.

How do I connect to Lorex camera remotely?

1 Configure your router to enable access from the Internet. ... Step 1: Log into your Router's Administration Server. ... Step 2: Set up the Static IP address. ... Step 3: Create Data Path from Internet to Lorex Module. ... 2 Register for Dynamic Domain Name Service (DDNS)3 Configure the Lorex Module for DDNS and Password Access.More items...

How do I connect to Lorex remotely?

To set up remote access to your DVR / NVR using the Lorex Secure / FLIR Secure app:Launch the Lorex Secure / FLIR Secure app on your smartphone or tablet.Tap Sign Up, then enter your email address and password to create a new account. ... Tap Add Device or tap the Plus icon (More items...•

How do I get FLIR cloud on my IPhone?

0:241:49FLIR Cloud Quick & Secure Remote Connection with iOS / Android App ...YouTubeStart of suggested clipEnd of suggested clipThe name of the device. Let's call it X for now now click on the device ID. And scan the QR code onMoreThe name of the device. Let's call it X for now now click on the device ID. And scan the QR code on the DVR or NVR. As you can see it fills in the fields.

How can I see my security cameras on my phone?

Four Steps to linking Security Systems to your Phone with Wifi‍Step 1: Install and launch security camera app on your smartphone.Step 2: Add your security camera to the application using the model code or QR code.Step 3: Click on the security camera linked to the phone to see a live view.More items...

How do I connect my DVR to my phone?

0:316:00How to connect to a DVR using an Android Phone - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe first information you have to get is the internal IP of your DVR. The TCP port of the DVR. AndMoreThe first information you have to get is the internal IP of your DVR. The TCP port of the DVR. And the username and password to. Start we're going to click this icon right here on the top left corner.

How do I get FLIR cloud on my Iphone?

0:241:49FLIR Cloud Quick & Secure Remote Connection with iOS / Android App ...YouTubeStart of suggested clipEnd of suggested clipThe name of the device. Let's call it X for now now click on the device ID. And scan the QR code onMoreThe name of the device. Let's call it X for now now click on the device ID. And scan the QR code on the DVR or NVR. As you can see it fills in the fields.

How do I log into Lorex Cloud?

To log in and set up your Lorex Client 11 software:Launch the Lorex Client 11 software on your computer.In the IP Address field, enter the DDNS or local IP address of your DVR.Enter your User Name.Enter the Password.Enter the Client Port value (default: 9000).Click Login.

Is FLIR cloud free?

The FLIR Cloud Basic plan is free, and is included with all FLIR FX cameras. You can choose to opt out of the Basic plan or upgrade for additional features. If you opt out of a FLIR Cloud plan, the basic features are still available, but the cloud storage and RapidRecap features will not function.

How do I play Lorex backup files?

These files can be played on most computers using readily available free software from the Internet. To play an . asf file, use a third party media player such as VLC Media Player. VLC Media Player will play .

What is FLIR Cloud app?

FLIR Cloud app allows you to use a device ID to manually add a compatible FLIR DVR / NVR system and view your connected cameras. The device ID is generally located...

Does FLIR work on iPad?

FLIR Cloud app for smartphones and tablets support modifying the DVR / NVR password through the app. IMPORTANT: Modify password feature is currently only supported on iOS (iPhone / iPad only)....

Does the FLIR Cloud have a WiFi camera?

Due to a recent upgrade, the FLIR Cloud app will display a new WiFi Camera Setup (Future) option. This may not match the printed Quick Networking Guide included with your product. To...

How to connect to FLIR Cloud?

1Setting up FLIR Cloud™ Client for PC or Mac 2. The client scans your LAN for connected systems. Check your system (a) and click Add (b). a b 3. Enter the password for your system (default: 000000) and click OK. 4. If this is the first time you are connecting, you will be prompted to change the system password. 5. Enter a new 6 character password and click OK. This password will be used to con- nect to your system from now on. 6. Click then .

How to install FLIR Cloud?

1.2 Installing FLIR Cloud™ Client 1. Download and install the client software. PC Users: Download and install FLIR Cloud™ Client for PC from www.flirsecurity.com/pro. • Mac Users: Download and install FLIR Cloud™ Client for Mac from www.flirsecurity.com/pro. Double click to extract the software. Then, drag the software to Applications. 2. Once installation is finished, double-click the FLIR Cloud™ Client icon ( ) from the desktop or Applications list. 3. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login. 1.3 Adding a System using FLIR Cloud™ Services If you have systems that support FLIR Cloud™ Services, you can securely connect them using FLIR Cloud™ Client without any network configuration. Prerequisites:

How to open cameras on FLIR Cloud?

2Using FLIR Cloud™ Client for PC or Mac 6. Click and drag cameras from the device list to place them on the map. To open cameras from the e-map: 1. Click View. 2. Double-click cameras on the map to open live video. 2.10 Devices The Devices menu is where you can manage systems connected to the client software. To access the Devices menu: • Click and then click .

How to add a map to a FLIR cloud?

3. Configure the following: • Name: Enter a name for your e-map of your choice. • Picture: Click File and then select a .png, .bmp, or .jpg image on your computer to use as the e-map. • Describe (optional): Enter a text description of the e-map. 4. Click Save . 5. Click Edit to edit the e-map.

How to view logs on FLIR?

2Using FLIR Cloud™ Client for PC or Mac To view client logs: 1. Click Client Log to view logs for the client software. 2. Configure the following: • Start Time/End Time: Select the start and end times to search for logs. • Log Type: Select the type of logs to search for. 3. Click Search. To view logs from connected systems: 1. Click Device Log to view logs from connected systems. 2. Configure the following: • Start Time/End Time: Select the start and end times to search for logs. • Log Type: Select the type of logs to search for. • Device Name: Select the system you would like to view logs from. 3. Click Search. 2.9 E-map E-Map allows you to place cameras over a still image. For example, you can use the E- Map to create a virtual map of your cameras over a floor plan of your home or business. To create an E-map: 1. Click and then click .

What is a FLIR cloud client?

FLIR Cloud™ Client is a central management software that allows you to view and man- age multiple FLIR security systems on a PC or Mac. It includes support for FLIR Cloud™ Services, allowing a simple, secure connection to compatible systems over the Internet with no network configuration required. 1.1 System Requirements Your system must meet the system requirements below:

How to retrieve downloaded videos from FLIR Cloud?

Note To retrieve downloaded video files: • PC Users: Browse to the folders listed in General>File. • Mac Users: Browse to the folders listed in General>File. To get to the default location, open Applica- tions in Finder, right click on FLIR Cloud Client and select Show Package Contents. Then, navigate to the desired folder. #LX400018; r. 2.0/14567/14568; en-US 20

How to set up a NVR for remote viewing?

1. Understand Your Network. Setting up your NVR for remote viewing requires you to access your Local Area Network (LAN) from the Internet (a Wide Area Network). Your devices connect to the Internet through your gateway router, which is assigned two different IP addresses – one on the LAN, one on the WAN.

How to log into NVR?

Logging in from a computer is usually as simple as entering your DDNS hostname into an Internet browser and using the NVR’s username and password to view your feeds.

Do you have to enter the same password for NVR?

The username and password will remain the same, but you won’t have to enter the ports for the local connection. Using a smartphone app only requires you to fill in the NVR’s credentials once, but you’ll have to set two IP addresses for your NVR.

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