Remote-access Guide

ford remote access not working

by Tamara Murazik Published 2 years ago Updated 2 years ago
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  • Step 1. Go to Fordpass Remote Start Not Working​ website using the links below
  • Step 2. Enter your Username and Password and click on Log In
  • Step 3. If there are any problems, here are some of our suggestions

If your Remote Start is not functioning, please: Ensure you are logged into FordPass with the correct Authorized Username. Make sure your vehicle is not in Deep Sleep Mode. Check your instrument cluster to see that Remote Start is turned “On".

Full Answer

Why is my remote start not working in FordPass?

Why is my Remote Start not working in FordPass™? Your vehicle must have SYNC/FordPass Connect (embedded modem). Your vehicle must be activated. Ensure you are logged into FordPass with the correct Authorized Username. Make sure your vehicle is not in Deep Sleep Mode. Check your instrument cluster to see that Remote Start is turned “On".

Do I need FordPass Connect to use remote features?

FordPass Connect (optional on select vehicles), the FordPass App; and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability.

Does Ford remote access still work after Dec 31st?

Hello All I have two trucks that have the Ford Remote Access on it and now I just got an email from Ford telling me that after Dec 31st that they AT&T 3g system will be taken offline. As such after Dec 31st the Ford Remote Access system will no longer function as it requires the AT&T 3G network to connect to my trucks.

Why is my Ford intelligent access not working?

Ford intelligent access may not work efficiently for various reasons- jamming of frequencies, battery issues, and climatic changes. As mentioned in the article, you can use a key fob holder or start your vehicle by following the steps mentioned.

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Does Ford remote access still work?

Ford Remote Access is available on select models. It's available with Super Duty, Edge, Explorer, and F-150 models manufactured 2011 or later.

Why is my FordPass app not working?

If the app doesn't appear to work, check your device against the software requirements for FordPass, which are software version 8.0 or newer for Android, and version 12.2 or later for iOS. Then, ensure you have the latest version of FordPass by visiting your app store to see if an update is available.

How do I get my Ford remote start to work?

To remote start your vehicle:Press the Lock button on your key fob to lock all the doors.Press the Remote Start button (2X) twice. Steps must be done within 3 seconds. The exterior lamps will flash twice and the vehicle will start.

What would make my remote start not work?

Hood Pin Switches Or Sensors The single biggest thing that can cause a remote starter not to engage is a faulty or missing hood switch. This device gets installed under the hood of your vehicle and prevents the engine from starting when the hood is up.

How do I reset my FordPass app?

To perform this in-vehicle modem reset:Access your vehicle.Ensure that your vehicle is on, running, and in park.Select Settings from the bottom panel of your vehicle screen.Tap the General icon.Scroll down and select Reset.Tap FordPass® Connect Reset.Scroll down and select Reset All.More items...

Does FordPass expire?

Do FordPass Rewards Points expire? FordPass Rewards Point balances expire and are forfeited when a member has not earned Points, redeemed Points or fulfilled a reward earned through FordPass Rewards for 365 consecutive calendar days. App usage does not qualify as activity needed to keep Points from expiring.

How much does Ford charge for remote start?

Remote Start Installation & PricingYearMake/ModelOne-way2014+Ford Fiesta$4992012+Ford Focus$4002013+Ford Fusion$4992013+Ford C-Max Hybrid$49913 more rows

Is there an app for Ford remote start?

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply. **FordPass Connect (optional on select vehicles), the FordPass App, and Complimentary Connected Services are required for remote features (see FordPass Terms for details).

What is the 2X button on Ford remote?

If your vehicle is equipped with a Remote Start System, the 2X button will allow you to start your vehicle before you get in.

How do I reset my Ford remote start?

Navigate to Settings > Vehicle > Remote Start > System. Set Remote Start to “On".

Why is my car not detecting my key fob?

Dead key fob battery A bad battery in the key fob is most commonly the reason for a failure to send signals to the keyless entry system. If it is available, use the spare key fob to open the vehicle and start the ignition. If the spare fob is not available, use the provided key embedded in the fob to unlock the door.

Why is my remote not working even with new batteries?

Clean the remote control terminals. The remote control battery terminals may be dirty. Remove the batteries and clean the remote control terminals with a small solution of alcohol, using a cotton bud or soft cloth, then place the batteries back into the remote control. Replace with fresh batteries.

Why can't I log into FordPass?

Try resetting your password. If you are unable to login to the app, tap Forgot? from the FordPass main login screen to contact a Guide for assistance. If you continue to have issues, email a FordGuide at fordpass@ford.com.

How do I update my FordPass?

0:362:23Ford F-150® Over-the-Air Updates | Ford How-To | Ford - YouTubeYouTubeStart of suggested clipEnd of suggested clipScreen go to settings touch the system updates tile look at the automatic update slider. If theMoreScreen go to settings touch the system updates tile look at the automatic update slider. If the slider is off slide it on scheduled updates require your vehicle to be parked and the ignition turned.

How do I connect my phone to my FordPass?

0:141:49Using FordPass™ to Activate Remote Vehicle Features | Ford How-ToYouTubeStart of suggested clipEnd of suggested clipThen name your vehicle. And press get started next you'll see this screen directing you to activateMoreThen name your vehicle. And press get started next you'll see this screen directing you to activate Ford pass connect by touching the activate vehicle button after a few minutes go to your vehicle.

How long does it take to activate FordPass?

Time needed: 5 minutes. Make sure that you have the right supplies. You need the available FordPass Connect in your vehicle and a compatible smartphone with the FordPass app downloaded.

Check The FordPass App For Updates & Reboot Your Phone

It’s frustrating when you’re in a hurry and your remote start doesn’t work. The FordPass app has been known at times to have some issues attached to it but a lot of scenarios we see come down to the user or device error. One of those issues is the App not being updated.

Force Quite The App or Restart Your Phone

Before we move on to the next step, one thing we suggest trying is to force quit the app on your device and re-opening. If you’re unsure of how to force quit apps on your phone then a simple solution is to re-start it.

Delete The App, Clear Its Cache and Re-Install Everything

If you’re still struggling to remote start your Ford vehicle the next step is to start with a fresh install. In this scenario, we highly recommend you wipe the app clean from your Apple or Android phone and ensure that you clear the settings, cache, and data within the phone attached to the app.

Re-Complete Vehicle Authorization To The App

If you don’t feel like deleting the app and cleaning it from your device you can try skipping the second step and heading to this one. Logically with a fresh install of the app, we would then need to re-add our vehicle to the app and start with fresh sync between our phone and vehicle.

Test Your Battery

If all else fails with the above we suggest, if you can, testing your vehicle’s battery. If you’re uncomfortable with doing this yourself please bring it to Windsor Ford in Grande Prairie, AB, and have one of our team members check it for you.

Try Multiple Locations (Just In Case)

In rare cases, we’ve heard of some of our customers being able to remotely start their vehicles from home but not in other locations. One final step to testing connection issues is to ensure it’s not working anywhere. If it starts at home but not at work then it may be an issue with the Wi-Fi or your cellular provider.

Bring The Vehicle To Your Service Department To Check Cellular Module Or Provide A Software Update

One thing you can check is within the vehicle settings if ensure you have an ESN for the onboard modem. If it ends up being blank (no ESN), it’s possible your modem may be bad.

Why isn't my Ford Intelligent Access working?

Ford intelligent access may not work efficiently for various reasons- jamming of frequencies, battery issues, and climatic changes. As mentioned in the article, you can use a key fob holder or start your vehicle by following the steps mentioned. The door handle sensors will work properly if they are not prone to any moisture near the bezels on the outer part. It is recommended to visit the dealer if the problem continues after trying out all the possible ways listed above.

Where is the key fob located on a Ford?

Place the key fob in the slot with the button’s facing up and the unlock button toward the vehicle’s front . The key is programmed to the car, and if one loses it, they will need to contact the ford dealer for the replacement.

How far away from the door do you need to be to unlock an intelligent access key?

With your Intelligent Access key within 3 feet (1 m) of your vehicle, touch the unlock sensor on the back of the door handle for a brief period and then pull on the door handle to unlock, being careful not to touch the lock sensor at the same time or pulling the door handle too quickly. The intelligent access system requires a brief delay to authenticate your intelligent access key fob.

How to open a car without a key?

To open the trunk or lift-gate without using the key, you have to press the soft button switch located either just above or below the license plate or in the liftgate handle.

How does Intelligent Access work?

When the key is within a 3-foot range from the car, it will allow you to: Unlock the doors, Lock the doors , Starting the vehicle, Turning off the car, and also opening the trunk of the vehicle.

Why won't my smart door handle work?

The Intelligent access door handle does not work sometimes even when tried with changing the new batteries of a key fob, unlocking the doors using handles then it might be a reason for the Sync software failure, and it needs to be upgraded.

How to unlock a door without a key?

To unlock the doors, all you have to do is grab the front door handle by being sure not to touch the lock and unlock the sensor simultaneously, then pull the door, and it will be unlocked.

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