How can I view my Current Geek Squad service plans?
Customers need to be able to simply go to the Geek Squad website and view 'My Account' listing of all of my current service plans/warranties (with links). We shouldn't have to wait to call/chat 1-1 with an agent to get this very basic service!
Is Geek Squad owned by Best Buy?
In 2002, they merged with Best Buy, retaining Stephens as the primary corporate leadership for the subsidiary. The Geek Squad provides services in-store, on-site, and over the Internet via remote access, and also provides 24-hour telephone and emergency on-site support. Geek Squad no longer works solely on computer-related devices.
What can a Geek Squad agent do for me?
If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own.
How does a Geek Squad Protection Plan differ from a warranty?
- How does a Geek Squad Protection Plan differ from a manufacturer's warranty? A manufacturer's warranty usually only covers defects in materials and workmanship for a limited time. Geek Squad Protection Plans are an optional form of product coverage that provide additional value to our customers.
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Can Geek Squad access my computer remotely?
Geek Squad Agents now use LogMeIn Rescue to remotely locate, diagnose and repair any customer PC that is connected to the Internet.
How do I access my Geek Squad account?
Customers need to be able to simply go to the Geek Squad website and view 'My Account' listing of all of my current service plans/warranties (with links). We shouldn't have to wait to call/chat 1-1 with an agent to get this very basic service!
What is the Geek Squad number?
(800) 433-5778Geek Squad / Customer service
Do Geek Squad members get discounts?
When you need help with a really complex service or installation, your Totaltech membership gives you 20% off labor for advanced services and 10% off labor for custom installations. Discounts apply to then-current labor only. Fees for necessary parts, accessories or permits will be charged.
What is my Geek Squad account number?
Where do I find my Geek Squad Protection Plan number? Your Plan number can be found on your Memberships, Protection Plans and Subscriptions page or on your original receipt.
What is a Geek Squad account?
Geek Squad Agents are available by phone, in store, in home and 24/7 online. We have the expertise to repair thousands of products. We'll come to your home to repair TVs and major appliances. We offer a workmanship guarantee on all repairs. You can transfer your Plan when you sell or give someone your covered product.
Can you call Geek Squad for free?
(800) 433-5778Geek Squad / Customer service
How much does Best Buy charge for Geek Squad?
a $49.99Frequently Asked Questions. How do I receive support? 1-800 GEEK SQUAD (1-800-433-5778). Tech Support members can also get up to 90 minutes of in-home support for a $49.99 fee per visit.
Who owns Geek Squad?
Best BuyGeek Squad / Parent organizationBest Buy Co. Inc. is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota. Wikipedia
Should I tip the Geek Squad?
1-10 of 12 Answers. "Best Buy stipulates a policy that prohibits tipping of Best Buy employees and service providers as of 2022. This means customers are not allowed to tip Best By delivery drivers, installers, and Geek Squad workers.
What is the Best Buy employee discount?
What is the Best Buy Employee Discount? The standard employee discount at Best Buy is Cost + 5%.
What are the benefits of a Geek Squad membership?
Benefits of a Total Tech Support membership.Unlimited tech support. ... Many popular services are included with membership. ... Only $49.99 for standard in-home services. ... 20% off repairs and advanced services. ... 20% off Geek Squad® Protection and AppleCare+. ... Internet security software is included.
What is the difference between Geek Squad protection and tech support?
How does Tech Support differ from Geek Squad Protection? Geek Squad Protection is a hassle-free hardware repair and replacement plan. Tech Support offers unlimited access to technical support.
Can I call Geek Squad for free?
(800) 433-5778Geek Squad / Customer service
Can I chat with Geek Squad?
Online ChatGeek Squad / Customer service chat
How much does Best Buy charge for Geek Squad?
1. Fees for any necessary parts, accessories, or permits will be charged in addition to the $49.99 for each standard in-home service.
APPLICATION AND ACCEPTANCE OF GENERAL TERMS OF SERVICE
By purchasing, using and/or receiving a Geek Squad web-based or remote technical support, data, repair or networking service (“ Service ”), you accept and agree to be bound by these Geek Squad Remote Services Terms and Conditions, as updated by Geek Squad from time to time (“ Service Terms ”).
PREREQUISITES
To receive the Service, you will need a broadband or high-speed internet connection and modem. You will also need to provide information about the symptoms and causes of issues you are experiencing.
ADDITIONAL COSTS
Additional costs and fees may apply to orders where the service required exceeds the scope of work for services already purchased. Geek Squad will provide you with notice of the cost of additional services prior to performing work beyond the Services already purchased.
NON-CANCELABLE
Unless otherwise stated in writing, all fees and charges are non-cancelable once service begins.
SOFTWARE
Geek Squad may use tools it deems necessary for Services, including remote access, and may install software that allows you to obtain additional technology services. For software installations, you authorize Geek Squad to accept End User License Agreements on your behalf.
PRIVACY POLICY
It is Geek Squad’s policy to respect the privacy of its customers. The information you provide to Geek Squad will be handled according to the Best Buy Privacy Policy available at www.bestbuy.com, by clicking the “Privacy” link at the bottom of the homepage.
LIMITATIONS TO SERVICE
Geek Squad shall not be liable for any failure or delay in performance due to any cause beyond its control.
What is a geek squad warranty?
A manufacturer's warranty usually only covers defects in materials and workmanship for a limited time. Geek Squad Protection Plans are an optional form of product coverage that provide additional value to our customers.
Where is the IMEI number on a wireless phone?
The IMEI number may also be found on the back of the device, on your SIM card tray or under the battery. Please be sure to power down your wireless device before removing the battery.
Is geek squad protection transferable?
Yes, Geek Squad Protection Plans are transferable. If you sell your product or are buying something as a gift, the plan goes with it! No additional fees are required; simply click here to find out how to contact us. When you call, provide the name of the person you're transferring the plan to.
Description
If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own.
Features
We'll troubleshoot a single device and diagnose software issues. If additional or upgraded hardware is required, we'll provide an estimate of how much this will cost.
What is geek squad?
The Geek Squad provides services in-store, on-site, and over the Internet via remote access, and also provides 24-hour telephone and emergency on-site support. Geek Squad no longer works solely on computer-related devices. It now diagnoses issues in and repairs all consumer electronics, as well as appliances.
Where is geek squad located?
The brand is also located in select FedEx Office locations. In October 2006, it was reported that Geek Squad would be launching in the United Kingdom in a joint 50-50 venture with Carphone Warehouse, where today it exists as both an onsite service and a remote repair service.
Why was Geek Squad sued?
In 2006, Geek Squad was sued for allegedly using unauthorized copies of Winternals ' Emergency Repair Disk Commander. The lawsuit filed by Austin-based Winternals claims that employees of Geek Squad have continued using the unlicensed versions of the software after the commercial licensing agreement broke off.
What happened to geek squad?
When Geek Housecalls refused to budge, Geek Squad filed civil suit. After two years of wrangling, Geek Squad and Geek Housecalls arrived at an out-of-court settlement, the details of which cannot be disclosed according to the terms of the settlement except to state that Geek Housecalls retained its name.
What is the Geek Squad uniform?
Geek Squad Autotechs and GSIs (Home Theater Installers) wear a grey button-up work shirt or black short sleeved and collared dress shirt with the Geek Squad logo on the front and optional certification patches on the arms.
What do geek squad agents wear?
Male agents wear black trousers, white socks and black lace-up shoes that used to have the Geek Squad logo on the sole. Female agents may wear either black trousers, white socks, and black shoes; or, a black skirt with hose and black shoes. White and black are the only colors allowed in Geek Squad uniforms.
What is a geekmobile?
Prior to 2016, Double Agents and Special Agents drove black-and-white Volkswagen New Beetles (dubbed "Geekmobiles") with an orange-and-black company logo on the door. Geekmobiles in California are all-black with white roof and running boards due to a request by the California Highway Patrol that the vehicles no longer resemble the paint scheme of their police vehicles (a violation of California law ). In 2016, Geek Squad began phasing out the New Beetles and replacing them with Toyota Prius Cs.
Support for all the tech under your roof
This is Total Tech Support™. A membership dedicated to supporting ALL the tech in your home, no matter where or when you bought it.
Benefits of a Total Tech Support membership
The heart of Total Tech Support gives you unlimited support for all your tech and appliances, no matter where you purchased them. Get help in store, over the phone and 24/7 online. We're here to answer your questions and help you use your devices.
Other ways to save with Total Tech Support
Planning on refreshing your kitchen? You'll pay only $49.99 for each of our most popular appliance installations. 1
Disclosures
Total Tech Support membership is subject to complete Terms and Conditions. A My Best Buy® account is required, subject to the My Best Buy Program Terms.
