Do I need MFA to access the Genesis VPN portal?
All Genesis VPN Portal users are required to utilize MFA when accessing the VPN portal site effective June 6, 2018.
What is the Genesis identity protection program?
This is an easy to use process that is specifically designed to fortify our defenses in protecting your identity, your Genesis network account, and the employee and patient data under our care.
What if I have issues logging into the network for open enrollment?
If you experience issues logging into the network for Open Enrollment activities, please call the Benefits Hotline (888-HR-AT-GHC) and follow the prompts to the appropriate support area. Hours of support are Monday thru Friday 8AM to 9PM (Eastern Time) throughout the enrollment period.
How does Genesis work?
Genesis employees have the ability to remotely access Genesis network/system resources from the comfort of their homes. This service is made available so that employees may conveniently get access to critical services at any time as long as there is available access to the internet. These services are provided through the use of a Virtual Private Network (VPN) technology called “Pulse.”
Does Genesis have a VPN?
All Genesis VPN Portal users are required to utilize MFA when accessing the VPN portal site effective June 6, 2018. This means that when signing into our remote access portal (access.genesishcc.com), in addition to supplying your Genesis username and password, you will be required to setup and use a second identification method (factor) such as your cell phone number, personal email, or Ping app. This is an easy to use process that is specifically designed to fortify our defenses in protecting your identity, your Genesis network account, and the employee and patient data under our care.
