What is GFI Max remotemanagement?
GFI MAX RemoteManagement is designed for all IT support models: Break/fix, support bank and managed services. No matter what business model you are currently running, GFI MAX RemoteManagement helps you deliver superior IT support services. Boost efficiencies with automation and address issues proactively with instant alerts and Daily Health Checks.
How does GFI Software provide remote assistance?
Once a ticket has been opened, a GFI support tech may request to use this tool for advanced troubleshooting purposes. To provide remote assistance, GFI Software requires access to your local machine. GFI Software will also record and store each remote assistance support session, solely to provide support services to you.
How does the GFI agent work?
The Agent runs as a service under Windows. The Agent service name is 'Advanced Monitoring Agent' and there is also the update service 'Advanced Monitoring AutoUpdate.' If your customer ever stumbles across them, there's no reference to GFI MAX RemoteManagement. How does the Agent do its job?
How do I contact GFI support?
If you are experiencing an issue and require help, please contact us first by running the troubleshooting assistant or using the support link here: www.gfi.com/supportform. Once a ticket has been opened, a GFI support tech may request to use this tool for advanced troubleshooting purposes.
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