How does GFI Software provide remote assistance?
Once a ticket has been opened, a GFI support tech may request to use this tool for advanced troubleshooting purposes. To provide remote assistance, GFI Software requires access to your local machine. GFI Software will also record and store each remote assistance support session, solely to provide support services to you.
What is GFI Max remotemanagement?
GFI MAX RemoteManagement is designed for all IT support models: Break/fix, support bank and managed services. No matter what business model you are currently running, GFI MAX RemoteManagement helps you deliver superior IT support services. Boost efficiencies with automation and address issues proactively with instant alerts and Daily Health Checks.
How do I contact GFI support?
If you are experiencing an issue and require help, please contact us first by running the troubleshooting assistant or using the support link here: www.gfi.com/supportform. Once a ticket has been opened, a GFI support tech may request to use this tool for advanced troubleshooting purposes.
What port does GFI Languard connect to?
Port - Specify the port number used by GFI LanGuard Central Management Server to connect to the Proxy Server. The default is 8080. Authentication - if authentication is required, enable this option and provide the credentials of the target server.
Overview
GFI LanGuard is not able to scan remote machines thoroughly. In such cases, GFI LanGuard has partial access to remote registry or SMB (Server Message Block). Errors similar to the following may be displayed in the Scanner Activity Window:
Root Cause
This issue occurs when the remote computer has a local account with the same username and password as the Domain Administrator being used by GFI LanGuard to execute the scan.
Resolution
Log on to the GFI LanGuard host machine using an alternate Domain Administrator with no corresponding local account on the remote computer.
Overview
GFI LanGuard is not able to scan remote machines thoroughly. In such cases, GFI LanGuard has partial access to remote registry or SMB (Server Message Block). Errors similar to the following may be displayed in the Scanner Activity Window:
Root Cause
This issue occurs when the remote computer has a local account with the same username and password as the Domain Administrator being used by GFI LanGuard to execute the scan.
Resolution
Log on to the GFI LanGuard host machine using an alternate Domain Administrator with no corresponding local account on the remote computer.
What is the auditor role in GFI?
The auditor role permits users to access the reporting tools ofthe GFI LanGuard Central Management Server Console and the Dashboards.
How long does GFI Languard keep data?
By default, GFI LanGuard Central Management Server is set to keep historical data for a period of 36 months.
