What is Goverlan Reach remote IT support?
This opens in a new window. Goverlan Reach remote IT support software solves your help desk pain points by increasing ticket close rates and overall help desk productivity. Manage your desktop users and IT infrastructure remotely and securely.
What is Bomgar remote support?
It is known to be a product that is easy to use. Bomgar Remote Support includes key features such as session forensics, collaboration support, and credentials management among many others. Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention.
Why use Goverlan?
Using Goverlan, we can troubleshoot at a fraction of the time – and the cost – everything from fixing printer issues right on the task manager, ... to pushing out OS rollouts countrywide, all right from one office. The product is intuitive and just works…
What's new in Goverlan?
We're now able to remotely administer actions quicker and more efficiently and perform mass software updates with the simple click of a mouse or scheduled job in Goverlan.
Is goverlan free?
Goverlan Free Remote Control is now available! I am writing this from the show floor at TechMentor 2015; what a great place to announce a new free product focused on SysAdmins!
What is goverlan com?
Goverlan is an on-premises client management software designed for medium to large enterprises for remote control, active directory management, global configuration change management, and reporting within a Windows IT Infrastructure. Goverlan Reach Remote Support Software.
What is goverlan reach console?
Goverlan Reach is a software-based self-hosted IT Remote Support solution. It is composed of the Goverlan Reach Operator Console (used by technicians and system administrators), the optional Goverlan Reach Server (used to extend Goverlan Reach services) as well as the Goverlan Reach Endpoint Agent.
What is goverlan agent service?
The Goverlan Agent is a passive, lightweight background service that handles all incoming requests from Goverlan modules. The Goverlan Agent is required to perform all actions on the computers within your organization. For more information regarding the Goverlan Agent, see Understanding Goverlan Agents.
Who owns Dameware?
SolarWinds IncThe Austin software maker reported a second-quarter profit of $19.4 million on $64 million in revenue compared to a profit of $13 million on $45.8 million revenue during the same three months last year. A division of software maker SolarWinds Inc.
How do I get rid of goverlan agent?
Removing Goverlan Agents Click on Remove Agents to uninstall the client agents the selected nodes. If some of the selected nodes have legacy Goverlan Agents installed, you will be prompted for which version of the agent to remove.
How do I install goverlan?
Open the Goverlan Reach operator console or Goverlan Reach RC. Open the On-Demand Assist side panel and click Send a request, then select Generate a client email. To enable unattended installation, confirm that Enable Permanent Install Mode is activated before generating your client email.
How does Goverlan save money?
The most significant cost savings with Goverlan have been with travel avoidance and staff time. We're now able to remotely administer actions quicker and more efficiently and perform mass software updates with the simple click of a mouse or scheduled job in Goverlan.
What is remote admin software?
A range of powerful remote admin software tools will help you manage remote users in the most secure environment. Multiple connection options allow you to support users regardless of their network location and quickly resolve their issues.
Does Goverlan have real time data?
Goverlan, unlike other solutions, offers real-time data. I can be remotely viewing a user's desktop before they are finished explaining the problem.
Pricing Info
Goverlan Reach offers three SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your business:
Integrations
Bomgar has pre-defined integration support for help desk ticketing systems.
General Info
A remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access. It is known to be a product that is easy to use. Bomgar Remote Support includes key features such as session forensics, collaboration support, and credentials management among many others.
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Popular Zendesk Alternatives
No Customer Support Software will be perfect enough to cater to all the requirements of a company. Though key features of Goverlan Reach and Bomgar Remote Support are important you should also thoroughly examine the integrations provided by each product.
What is Goverlan Reach?
This means that the majority of IT service desk tickets – such as resetting a password, unlocking an account, installing a driver or device, adding a printer, troubleshooting a slow computer, deploying a patch, installing or repairing software – can all be remediated without interrupting the end-user.
Does Goverlan require a server?
Goverlan Reach is an on-premises software-based application that doesn’t need any dedicated hardware or pre-configuration on your infrastructure. The solution doesn’t require a server to be set up – the console can just be just be loaded onto a local computer. However, installing it on a server does provide some additional functionality.