help desk remote access software

6 best remote support software solutions

1. Zoho Assist. Zoho has become well-known for software that strikes the ideal balance between intuitiveness and configurability.
2. Splashtop. Boasting a rating of 4.9 out of 5 stars from 325 G2 reviews, Splashtop’s remote desktop software allows you to centralize remote access management.
3. GoToAssist. ...
4. RemotePC. ...
5. Parallels Access. ...
6. TeamViewer. ...

Full Answer

What is the best free Remote Access Software?

The best free remote desktop software

1. Dameware Remote Everywhere (FREE TRIAL)
2. ISL Online (FREE TRIAL)
3. ManageEngine Remote Access Plus (FREE TRIAL)
4. Zoho Assist (FREE TRIAL)
5. N-able Take Control
6. TeamViewer
7. Atera
8. Chrome Remote Desktop
9. Microsoft Remote Desktop
10. Remmina

What is the best remote assistance software?

Top Remote Access Software & Tools for PC

1. Zoho Assist. Zoho Assist offers simple remote support and access solutions that are easy to set up. ...
2. ManageEngine Remote Access Plus. Remote Access Plus is a secure and comprehensive enterprise remote support solution that helps system administrators and IT help desk technicians troubleshoot Windows, Mac, and ...
3. Splashtop. ...
4. DameWare Remote Everywhere. ...

More items...

What is the best free PC remote control software?

Top 10 Remote Access Software to Control Your Windows PC From Anywhere

1. Supremo. Supremo is a software that has gained some popularity in recent times. ...
2. TeamViewer. TeamViewer is one of the most recognized applications for remote computer control. ...
3. AnyDesk. ...
4. Chrome Remote Desktop. ...
5. Splashtop. ...
6. Iperius Remote Desktop. ...
7. RealVNC. ...
8. UltraVNC. ...
9. Ammyy Admin. ...
10. Laplink Everywhere. ...

What is the fastest remote desktop software?

• Easy to customize the software as needed
• Provides a lot of functionality out of the box
• Powerful scripting engine

Which software is best for remote access?

Best Remote Desktop Software of 2022Best Overall: ISL Online.Best for One User or Small Teams: LogMeIn.Best for Large Companies: RemotePC.Best Free Software: Chrome Remote Desktop.Best Value: Zoho Assist.Best for Mobile Access: Parallels Access.Best for Team Collaboration: TeamViewer.

What is the software used in remote access?

Comparison of Top Remote Access ToolsNameTypeOperating SystemsTeamViewerRemote Administration ToolWindows, Mac OSX, Linux, Android, iOS.VNC ConnectRemote Access ToolWindows, Mac, Linux.Desktop CentralRemote Access ToolWindows, Mac, Linux.Remote Desktop ManagerRemote Access ToolWindows, Mac, Android, iOS.11 more rows•Jul 15, 2022

How can I remotely access my desk?

To get started, open AnyDesk. The number you see on the left is your personal ID. People can use this number to access your device, and you need this number from the person you want to connect to. Type the ID of the remote device into the search bar on the right.

What is the best free software to remote access a computer?

What are the best free remote desktop programs?Remote desktop servicePlatform(s)EncryptionAnyDeskWindows, Linux, Mac, Android, iOSEnd-to-end 256-bit encryptionMicrosoft Remote DesktopWindowsSSLTightVNCWindows, LinuxNoneChrome Remote DesktopWindows, Mac, Linux, Android, iOS256-bit AES encryption1 more row•Mar 1, 2022

What is the best way to remotely access a computer?

How to use Remote DesktopSet up the PC you want to connect to so it allows remote connections: Make sure you have Windows 11 Pro. ... Use Remote Desktop to connect to the PC you set up: On your local Windows PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection.

How do I control someone else's computer?

Share your computer with someone elseOn your computer, open Chrome.In the address bar at the top, enter remotedesktop.google.com/support , and press Enter.Under “Get Support, “ click Download .Follow the onscreen directions to download and install Chrome Remote Desktop.Under “Get Support,” select Generate Code.More items...

Is TeamViewer better than AnyDesk?

Which is better: AnyDesk or TeamViewer? Both tools offer a user-friendly and fluid UI, as well as excellent performance. While AnyDesk provides built-in navigation and quick command options, TeamViewer boasts a variety of communication tools, making it the better choice for sharing smaller files.

Is AnyDesk free for personal use?

Always secure and fast. AnyDesk is free for personal use. Professional users need a license. Get started with a free 14 day trial now.

Is AnyDesk safe to use?

AnyDesk Remote Desktop Software comes with the highest security standards. From military-grade encryption to customizable security features, AnyDesk offers outstanding security that perfectly fits your needs.

Is Microsoft remote access free?

Microsoft Remote Desktop With the platform—which Microsoft provides for free—you can remotely access Windows PCs from other Windows computers, mobile, devices, and Macs.

Is Google Remote Desktop free?

It's free and available on all major platforms, including Windows, Mac, Chromebooks, Android, iOS, and Linux. Here's a rundown of Chrome Remote Desktop and how to install it.

Is Windows 10 Remote Desktop free?

It's free. Remote Desktop is a built-in Windows service that runs on the Remote Desktop Protocol and therefore is completely free. You don't have to spend a single dollar on a third-party tool if your needs are limited to in-office remote support or accessing your centralized file storage on-the-go.

Does remote desktop work from anywhere?

Once the remote agent is implemented, you can work on and connect with your PC from anywhere and at any time. For companies using unattended remote access software to provide support, unattended remote access allows them to deliver intermittent support services and perform maintenance activities on devices.

How can I access my office network from home with VPN?

When you have a VPN profile, you're ready to connect.In Settings, select Network & internet > VPN.Next to the VPN connection you want to use, select Connect.If you're prompted, enter your username and password or other sign-in info.

What is the best remote help desktop software?

To determine the best remote help desk software for your company, check out review platforms like Capterra. Moreover, compare features, pricing, an...

What Is Remote Support Software?

Remote support software enables your agents to provide customer service from almost anywhere with a simple internet connection. Moreover, it is a c...

How to make sure remote customer service agents work?

A proper remote help desk software displays reporting tools, which enable you to view and track your agent's performance on a daily basis if needed.

REMOTE ACCESS SOFTWARE FOR HELP DESKS

As an IT support professional, you know that your company and your end users have high expectations for you and your team. You’re expected to resolve support requests quickly to prevent a buildup of open support tickets.

Benefits of Choosing Splashtop

Splashtop offers great features at the best price! Save anywhere from 50% to 80% when you choose Splashtop over other remote access solutions.

WHAT HELP DESK PROS SAY WHEN CHOOSING SPLASHTOP

Having used others; LogMeIn, TeamViewer, etc.; I have found Splashtop to be the fastest and most reliable. The people being supported also find the support software some of the easiest to use and it just works.

REMOTE ACCESS FROM WITHIN THE TOOLS YOU USE

Launch a remote support session directly from within a ticket. When you get Splashtop SOS Unlimited with the PSA ticketing & ITSM integration, you’ll be able to integrate Splashtop with many of the most popular PSA and ITSM platforms used today! Learn more about our integration partners.

What is remote work tracking software?

The right remote work tracking software will allow you to track everything from usage statistics and agent performance to customer satisfaction ratings. Create comprehensive reports by time, department, agent, tag, or channel. Read more…

What is remote support?

Remote support software should allow you to communicate with your customers and colleagues from one dashboard. Utilize live chat to assist your customers in real-time, and make use of internal chats to communicate with your colleagues to make remote software teams work. Read more…

What is work management software?

A work management software should help you manage your tasks, workload, and agents through automation features that assign responsibilities, optimal workloads, distribute assignments, detect agent collision, and more. Read more…

Do remote workers take less sick days?

Remote workers tend to take less sick days. According to Indeed’s Remote Work Survey, 50% of remote employees said working from home reduced their sick days and 56% said it reduced their absences.

What is beamyourscreen host?

BeamYourScreen hosts are called organizers, so the program called BeamYourScreen for Organizers (Portable) is the preferred method the host computer should use for accepting remote connections. It's quick and easy to start sharing your screen without having to install anything.

What is ShowMyPC?

Always displays a banner ad. ShowMyPC is a portable and free remote access program that's similar to some of these other programs but uses a password to make a connection instead of an IP address.

How to connect to remote desk on another computer?

On another computer, run AnyDesk and then enter the host's Remote Desk ID or alias in the Remote Desk section of the program. Press Connect, and wait for the host to press Accept .

How does remote utility work?

It works by pairing two remote computers together with an Internet ID. Control a total of 10 computers with Remote Utilities.

What is the other program in a host?

The other program, called Viewer, is installed for the client to connect to the host. Once the host computer has produced an ID, the client should enter it from the Connect by ID option in the Connection menu to establish a remote connection to the other computer.

How to open file transfer in remote mode?

During a remote connection, you can send the Ctrl+Alt+Del shortcut, choose which display to view, switch to full screen mode, and open the file transfer or chat utility. If you want more control you can open the settings to enable continuous access, a custom password, a proxy, etc.

What is the easiest program to use for remote access?

AeroAdmin is probably the easiest program to use for free remote access. There are hardly any settings, and everything is quick and to the point, which is perfect for spontaneous support.

How to connect Anydesk to a computer?

1. Double-click the downloaded AnyDesk file and AnyDesk will start immediately. 2. Enter the ID or Alias of the remote device into the field under "Remote Desk". 3. Click the green "Connect"-Button and enjoy our fast and simple remote software solution.

How to setup Anydesk?

Get Started with AnyDesk in 3 steps: 1. Double-click the downloaded AnyDesk file and AnyDesk will start immediately. 2. Enter the ID or Alias of the remote device into the field under "Remote Desk". 3. Click the green "Connect"-Button and enjoy our fast and simple remote software solution.

What is Dameware Remote Support?

Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks. Learn more about Dameware

What is a freshdesk?

Freshdesk is a cloud-based helpdesk that enables you to offer customer service from wherever you are. Using Freshdesk on your laptop or mobile phone, you can assist your customers across email, phone, web, social media, live chat, chatbots, and messaging channels like WhatsApp or Facebook Messenger, from a single platform. You can automate workflows, collaborate with context, set up convenient self-service options, and integrate with tools Zoom or TeamViewer to offer effortless remote support. Learn more about Freshdesk

What is Connectwise Control?

ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control

What is SecureLink?

SecureLink is the leader in third-party security, providing secure third-party remote access for both highly regulated enterprise organizations and technology vendors. SecureLink solves and secures the greatest point of risk in the third-party lifecycle for more than 30,000 organizations worldwide, providing companies across multiple industries with secure remote access with identity management, access controls, audit, and compliance assurance. Learn more about SecureLink

What is ninjaRMM?

NinjaRMM provides intuitive remote monitoring and management software for managed service providers (MSPs), SM Bs, and mid-market companies to proactively manage IT issues, from anywhere. Instantly access your client machines through RDP or integrated TeamViewer / Splashtop. These solutions are bundled with Ninja to provide unattended or attended access and support both Windows and Mac. ($175/month minimum) Learn more about NinjaRMM

What is halp ticketing?

Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. Stop the hassle of having to deflect to a portal, deal with request overload, or losing track of requests. Turn to Halp to capture, prioritize, manage, and report on requests from Slack or Microsoft Teams. Its used every day by teams including Adobe, GitHub, Slack, ClassPass, and many more. Its as simple as turning a message into a ticket. Learn more about Halp

What is Logmein Rescue?

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations , and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both , with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue

A flexible approach

Free remote access tools allow users to experiment with the various features offered. When the time comes to opt in to a paid solution, users know exactly which features they require.

Easy access

The accessibility provided by free remote access software is unbeatable: you can access data or software any time, any place, anywhere, without spending a penny.

Lower costs

Remote access solutions cut costs across the board. There is no need to invest in as many servers, staff, or devices to keep your business running. In addition travel costs are reduced significantly.

Online Security

Guaranteeing the security of remote access software is a top priority for any company. Consequently, most modern software programs have various built-in features to ensure that only authorised personnel have access to specific devices and resources. These include:

What is remote PC?

RemotePC allows for file transfers, remote printing, live chat, and the ability to record remote sessions. It’s easy to add remote computers to your plan as your needs scale; no additional software or hardware required. Try RemotePC for free with a 30-day trial.

What is Connectwise software?

ConnectWise is a well known IT and software company that provides a wide range of product offerings. They offer business automation tools, cybersecurity, backup and disaster recovery solutions, remote monitoring, and more.

What is on demand remote access?

An on-demand remote access session starts with one user granting access to another. So if a remote employee had problems with something, they could give access to their boss, manager, or IT department to take control of their computer.

What is remote access software?

Remote access software gives you to have greater control over your business. With just a few clicks, it allows one computer to view or take control of another computer. These computers don’t need to be on the same network for this to work either. IT departments use this to provide tech support to employees.

Is TeamViewer free?

It’s used by 400,000+ people and connects over two billion devices. For individuals and personal use, TeamViewer is always free.

Does TeamViewer work on Mac?

Businesses were using PCs and struggled to support customers using Macs. But TeamViewer doesn’t have those issues . In fact, this remote access tool can even support all iOS devices—including iPhones and iPads.

Does RemotePC have a back?

RemotePC also has a wide range of plans and pricing options, depending on why you want remote access software. RemotePC has your back no matter what you need. They also offer some really great promotional pricing.