Onsite IS Support
The HHSL partners with Information Services to provide walk up IT help at the library service desk. IS Service Desk Walkup support is available from 8 AM to 1 PM Monday through Friday. For further help, contact the IS Service Desk:
Wireless Connection
ATTWIFI public wifi is available in the library as well as all patient rooms and visitor areas in the hospital and Cancer Institute. Once selected, open your browser and sign in for free access. AT&T will provide 24x7 technical support for this wireless network.
How to open email in Penn State?
In the top-right corner, click the Login button. Enter your Penn State email account <abc123@psu.edu>. Enter your ID and password at the webaccess screen and use your 2-factor authentication. Click the Outlook icon and.....your Inbox and your email will now open in the web browser.
What is the Penn State Office 365 app called?
This is called Outlook Web App or Outlook on the Web.
What are the variables that can slow or degrade your remote access experience?
While the service is very robust, there are variables that can slow or degrade your Remote Access experience, such as: Your internet connection speed. The use of additional bandwidth consuming devices or services, such as Netflix, Spotify, video streaming and gaming on your local network. Connecting over WIFI or hotspot.
How to contact Citrix Gateway?
If you continue to experience connectivity issues after upgrading Citrix Gateway, please contact the Shared Health Service Desk at 204-940-8500 or 1-866-999-9698.
How to contact the shared health service?
If you encounter any problems with this site, please contact the Shared Health Service Desk at 204-940-8500 or 1-866-999-9698.
