Remote-access Guide

hipaa compliance for remote access

by Dr. Cyrus Bechtelar MD Published 2 years ago Updated 1 year ago
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HIPAA compliant RDP servers and remote access software should never be internet facing, the server must be hidden from public view. A virtual private network (VPN) allows encryption for both the user and the server, creating a secure channel to connect to a corporate network.

While HIPAA privacy rules do not prohibit using remote access, they do require the implementation of safeguards that ensure the privacy and security of protected health information.Jul 27, 2022

Full Answer

Is Windows desktop remote connection HIPAA compliant?

Windows Remote Desktop Protocol can be used for remote access, but RDP is not HIPAA compliant by default. Without additional safeguards, RDP fails to satisfy several provisions of the HIPAA Security Rule.

Is TeamViewer secure for HIPAA compliance?

Yes, Teamviewer states that it is HIPAA compliant. The company will sign a Business Associate Agreement (BAA) for customers who want to use the service for Patient Health Information (PHI). It also offers HIPAA-compliant security measures including physical, network, and process security practices.

What is HIPAA Privacy Compliance?

What is HIPAA Compliance? The Health Insurance Portability and Accountability Act (HIPAA) is the law that governs the security of sensitive patient data. To achieve HIPAA compliance, businesses that handle protected health information (PHI) must implement and adhere to physical, network, and procedural security measures.

What are required HIPAA policies?

  • A Business Associate Agreement Policy to ensure compliance with and enforcement of PHI security, use, and disclosure with third-party vendors.
  • A proper Notice of Privacy Practices to inform patients of their privacy rights under HIPAA.
  • A Breach Notification Policy to identify the next steps to take in case of a data breach.

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Is Remote Desktop Connection HIPAA compliant?

Windows Remote Desktop Protocol can be used for remote access, but RDP is not HIPAA compliant by default. Without additional safeguards, RDP fails to satisfy several provisions of the HIPAA Security Rule.

Is it a HIPAA violation to work from home?

Is it a HIPAA Violation to Work from Home? No. Even before the pandemic, WFH was possible without committing a HIPAA violation. But, there are 10 measures that need to be taken to ensure that medical staff remain HIPAA compliant while working remotely.

Is TeamViewer HIPAA compliant?

HIPAA Compliance TeamViewer provides remote access, remote support, and online collaboration capabilities with the level of security and privacy necessary for organizations to remain HIPAA compliant.

Do you need a VPN to be HIPAA compliant?

HIPAA requires healthcare entities, and their business associates, to have safeguards in place to secure protected health information (PHI). Implementing VPN in healthcare provides many of the protections necessary to be HIPAA compliant.

What are three potential challenges to HIPAA that could come up with remote work?

Here are our top 3 privacy and security concerns HIPAA covered entities should consider for their newly remote workforce.Access to Protected Health Information (PHI) by Unauthorized Individuals. ... Bring Your Own Device (BYOD) May Lessen Technical Safeguards. ... A Business Associate Agreement is Required for Certain Vendors.

How do I make my laptop HIPAA compliant?

5 things to keep your device secure and HIPAA compliantPassword Protect your Devices and Applications/Software that Contain PHI. ... Don't Share Your Password. ... Automatic Time-Out. ... Clean Out the Trash and Empty Your Cache. ... Train Your Staff, Students, and Clients.

Is LogMeIn HIPAA compliant?

Yes, LogMeIn says that it is HIPAA compliant, and a signed business associate agreement (BAA) is available for corporate customers. LogMeIn is remote-access software that falls under the “technical safeguards” category of the Health Insurance Portability and Accountability Act (HIPAA).

Does TeamViewer use a VPN?

TeamViewer has a built-in VPN service that allows you to connect to a device to share windows file shares and to share printers.

Is VNC HIPAA compliant?

Deploy at scale while keeping sessions safe with vigorous protection options and authentication tools that give you complete control. RealVNC is HIPAA compliant – find out more.

What are the requirements of HIPAA?

General RulesEnsure the confidentiality, integrity, and availability of all e-PHI they create, receive, maintain or transmit;Identify and protect against reasonably anticipated threats to the security or integrity of the information;Protect against reasonably anticipated, impermissible uses or disclosures; and.More items...

How can a VPN help an organization achieve HIPAA compliance when transmitting patient data between locations or remote staff?

A VPN service with a centralized cloud management platform allows you to customize each user's access to data and can limit access to certain employees. Restricting access to patient data is another way a VPN improves your HIPAA compliance. As we've seen, VPNs keep your data safe while it's in your company's servers.

What is a VPN and should I use one?

VPN stands for virtual private network. In basic terms, a VPN provides an encrypted server and hides your IP address from corporations, government agencies and would-be hackers. A VPN protects your identity even if you are using public or shared Wi-Fi, and your data will be kept private from any prying internet eyes.

Do physical security guidelines apply to home based offices?

Though there is a lot of guidance on the benefits of home offices and how to protect data needs, there is little on physical security for the home office. Having a secured home with proper doors, locks, alarms, etc., is a great place to start.

Who is exempt from HIPAA security Rule?

Organizations that do not have to follow the government's privacy rule known as the Health Insurance Portability and Accountability Act (HIPAA) include the following, according to the US Department of Health and Human Services: Life insurers. Employers. Workers' compensation carriers.

Can I use my personal laptop for work involving PHI?

Can I use my home computer? When working with PHI data we require that you use a properly managed and encrypted university-owned computer. This ensures security checks and computer updates that the central IT division can verify for compliance needs.

Which of the following would be a HIPAA covered transaction?

HIPAA-covered transactions include the following types of information transmissions: (1) Health claims or equivalent encounter information. (2) Health care payment and remittance advice. (3) Coordination of benefits. (4) Health care claim status.

What is HIPAA compliant remote access software?

HIPAA compliant remote access software is a convenient solution that standardizes remote access, greatly simplifies remote access management, improves security, and ensures compliance with the HIPAA Privacy and Security Rules.

Why is HIPAA required?

HIPAA requires all users to be assigned a unique ID to allow their actions and ePHI activity to be monitored and tracked. Access controls are required to ensure only authorized individuals can access systems containing ePHI, authentication controls are required to verify the identity of users, and permissions must be carefully set ...

What is secure link?

SecureLink offers a cost-effective, easy-to-deploy HIPAA compliant remote access software solution that has been purpose-built for healthcare providers to manage vendor access and for use by technology vendors for accessing healthcare customers’ systems.

What is HIPAA for EPHI?

The Health Insurance Portability and Accountability Act (HIPAA) requires safeguards to be implemented to ensure the confidentiality, integrity, and availability of ePHI at all times, and naturally covers remote access to healthcare networks, EHRs, and ePHI. HIPAA requires all users to be assigned a unique ID to allow their actions ...

How to prevent unauthorized access to EPHI?

When ePHI is being accessed from the Internet or a remote location, all data must be encrypted in transit to prevent interception and modification. All remote access attempts must be logged, including successful and failed attempts, and logs must be regularly reviewed. Passwords must also be stored in a secure, centrally managed location, protected by a firewall and other security measures. Safeguards must also be implemented to prevent abuse of remote access solutions, including measures to prevent brute force attempts to guess passwords.

Why is remote access important in healthcare?

Healthcare employees also need remote access to applications, files, and ePHI and remote access has become even more important in the COVID-19 era. To reduce the risk of infection and help control the spread of COVID-19, there has been a major expansion of telehealth services. Healthcare professionals are now conducting more visits virtually and need to remotely access applications, EHRs, and files to provide those telehealth services.

Is RDP a HIPAA security rule?

Without additional safeguards, RDP fails to satisfy several provisions of the HIPAA Security Rule. Desktop sharing is suitable for providing IT support when users are at their computers, but it lacks security, functionality, and real-time oversight for most other uses.

What devices can you use to access PHI?

Encrypt and password protect personal devices you may use to access PHI such as cell phones and tablets.

How to limit PHI?

Limit email transmissions of PHI to only those circumstances when the information cannot be sent another way. At a minimum, use encryption tools (most businesses provide tools to send encrypted emails).

Can you share PHI with others?

Lock your screens when walking away from your computer. Do not share sensitive PHI with others who shouldn’t have access, including co-workers and personal acquaintances. Only access a patient’s record if needed for work.

Can you print PHI?

Avoid printing PHI; however, if necessary, keep all PHI, such as patient paperwork, charts, and records, locked away and out of view.

Is HIPAA being waived?

Although certain HIPAA sanctions are being waived during the current health crisis, that does not excuse us from mishandling patients’ protected health information ( PHI ). We must take the same physical and security measures to safeguard the PHI we are trusted with in our work. Here are some best practices to follow:

What is required for covered entities to restrict access to only what is necessary?

In order to restrict access to only what is necessary, covered entities should make lists of all employees and specify what level of information each employee should have access to.

How to protect PHI from family?

Protect PHI from friends and family within your house by using a privacy screen on your computer, locking the screen when you walk away, restricting their access to the devices that contain PHI, and being careful not to say PHI aloud in a place where anyone could overhear.

What happens when employees use their own devices?

When employees are using their own devices, there is a significant increase in the risk of a HIPAA breach. These own devices can also be more susceptible to malware attacks.

Why should IT security teams monitor VPN limits?

Especially in light of widespread stay at home orders, IT security teams should monitor and test VPN limits to prepare for any increases in the number of users. Team members should also be aware of the potential need to make changes to adjust to their bandwidth requirements.

What is PHI in healthcare?

Access to Protected Health Information ( PHI) by unauthorized individuals

What is the best way to protect network access?

Ensure that laptops are equipped with firewalls and antivirus software to protect network access.

Is remote work HIPAA compliant?

While a remote work environment can provide many benefits to all of the parties involved, it also can present significant challenges for organizations that need to remain HIPAA compliant. There are many privacy and security measures that need to be implemented in order to address the concerns and risks of maintaining HIPAA compliance in ...

HIPAA Privacy Concerns in Remote Environments

Protected health information, commonly abbreviated as PHI, includes any health data associated with an individual. This information can include their symptoms, medications, outlook, received and recommended therapies, past and future levels of care, and other details.

Organizational and Employer Compliance for HIPAA in Remote Settings

Hospitals and healthcare organizations alike can take concrete steps toward protecting patients and ensuring HIPAA compliance on all levels. These steps can include:

HIPAA Compliance in IT Departments to Support Remote Work

IT departments also need to do their part to ensure that their organization maintains full compliance with all HIPAA guidelines. Often, healthcare employees are unaware of the ways their activity might be endangering patient PHI.

Work From Home HIPAA Compliance for Employees

Even unintentionally, healthcare employees working from home can pose a risk to their employers. In a remote work environment, HIPAA compliance issues — even inadvertent ones — can escalate when not addressed appropriately.

What is HIPAA 164.312?

The HIPAA standard 164.312 (e) (1) requires the covered entity to implement security measures to guard against unauthorized access to the protected health information that is being transmitted over an electronic communication network.

What is Remote Access Plus?

Remote Access Plus comes with a real-time reporting system that lets you track every remote session initiated. Besides, you can enable the setting to Record remote sessions and carefully supervise all remote sessions. These recorded sessions can also be used for auditing purposes. Generating, exporting or sharing reports across creates all the possible odds and puts end-user privacy at risk. With Remote Access Plus you can choose to mask/hide protected health information while generating or exporting reports. This way even while sharing reports, you can protect your end-users' personal information from getting spilled over.

What are protected health information?

What is a protected health information? 1 Health care claims, statuses or equivalent 2 Payments and remittance advice 3 Eligibility enquiries 4 Referral certifications and authorizations 5 First reports on injuries

Is Remote Access Plus HIPAA compliant?

Remote Access Plus as an application used by various enterprises dealing with protected health information, has taken steps towards HIPAA compliance to ensure end-user privacy. Remote Access Plus comes with a set of features that complies with the safeguards that apply directly remote access products.

What is total HIPAA?

Total HIPAA specializes in creating customized HIPAA-related documentation and training for our clients. We provide documents like Security Policies and Procedures, Disaster Recovery Policies, Confidentiality Agreements, and Bring Your Own Device (BYOD) Policies. For questions about policies, documentation, or best practices for remote employees, call us at 800.344.6381 or complete this form:

How to protect client's PHI?

How To Protect Your Clients’ PHI When Working Remotely 1 Make a list of remote employees. 2 Indicate the level of information to which they have access.

What is required to secure a network?

Devices must be encrypted, password protected, and installed with software firewalls and anti-virus software is installed.

Why do you need to sign a confidentiality agreement?

Have each employee sign a Confidentiality Agreement to assure the utmost privacy when handling PHI.

What is the mandate of a company for employees in violation of the procedures?

Mandate that any employees in violation of these procedures will be subject to the company’s Sanction Policy and/or civil and criminal penalties.

Is working remotely a risk?

While there are several advantages of working remotely, there’s a monstrous risk for those that are obligated to comply with HIPAA: keeping clients’ protected health information (PHI) safe. Not convinced it’s a big deal? HHS levies hefty financial penalties when entities fail to properly manage their telecommuters’ access and protection of PHI.

Do remote employees have to have rules?

First and foremost, if you have remote employees, you must set rules for them in your Security Policies and Procedures.

Why is it important to stay HIPAA compliant?

Staying HIPAA compliant is crucial for healthcare organizations, as failure could lead to big fines and a loss of trust with your customers. All of these software options provide you with remote access that meets HIPAA standards. You need to choose one that meets your budget and usability needs.

How many hospitals use SecureLink?

SecureLink is trusted by over 1,000 U.S. hospitals for secure, HIPAA-compliant remote access and more than 30,000 organizations worldwide.

What is Connectwise Control?

ConnectWise Control is the last HIPAA-compliant remote access tool we’ll look at. It’ s a cross-platform solution that works across all major operating systems and mobile devices. It also provides a comprehensive support center called ConnectWise University.

What is splashtop access?

Splashtop. Splashtop is a remote access option that focuses on simplicity and security. Like its competitors, Splashtop offers access across operating systems and mobile devices. It also has features for mass deployment throughout your organization.

What is Logmein remote access?

LogMeIn is a multiplatform and professional remote access platform. It has a large user base with the ability to support tens of millions of daily users. In addition to the robust software, LogMeIn users get free access to LastPass’s password management software.

Why is it important to work remotely?

Enabling your team to work remotely can improve job satisfaction, help you attract talent, and give your company more flexibility. But in industries with strict compliance requirements, like healthcare, creating a compliant remote work environment is a challenge.

What is securely stored network credentials?

Securely stored network credentials that pass directly into a session ensure vendors have zero visibility into network or application credentials.

What are the HIPAA rules?

The HIPAA Security and Privacy Rules require all covered entities to protect the EPHI that they use or disclose to business associates, trading partners or other entities. New standards and technologies have significantly simplified the way in which data is transmitted throughout the healthcare industry and created tremendous opportunities for improvements in the healthcare system. However, these technologies have also created complications and increased the risk of loss and unauthorized use and disclosure of this sensitive information.

What is the HIPAA Privacy Rule for EPHI?

It is important that only those workforce members who have been trained and have proper authorization are granted access to EPHI.

What does covered entity need to do to protect EPHI?

Covered entities must develop and implement policies and procedures to protect EPHI that is stored on remote or portable devices, or on potentially transportable media (particularly backups).

What is the HIPAA security rule for laptops?

All covered entities are required to be in compliance with the HIPAA Security Rule1, which includes, among its requirements, reviewing and modifying, where necessary, security policies and procedures on a regular basis. This is particularly relevant for organizations that allow remote access to EPHI through portable devices or on external systems or hardware not owned or managed by the covered entity.

What is the procedure for a covered entity to lose EPHI?

Should a covered entity experience loss of EPHI via portable media, the entity’s security incident procedures must specify the actions workforce members must take to manage harmful effects of the loss. Procedures may include securing and preserving evidence; managing the harmful effects of improper use or disclosure; and notification to affected parties. Needless to say, such incidents should be evaluated as part of the entity’s ongoing risk management initiatives.

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