Remote-access Guide

hipaa compliant remote access

by Catharine Pouros Published 2 years ago Updated 2 years ago
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HIPAA Compliance Steps for Employees to take when working remotely

  • Be sure to encrypt and password protect all personal devices that may be used to access PHI such as cellphones, tablets,...
  • Encrypt all PHI before it is transmitted in any form.
  • Require that the home wireless router’s default password is updated and ensure that it is encrypted.

Full Answer

How to check if you are HIPAA compliant?

Problems result from many areas, however, including:

  • Outdated coding requirements
  • Incorrectly reported information
  • Treatments documented multiple times
  • Changing insurance processing schedules and addresses
  • Plain old-fashioned human error

How to become HIPAA compliant when working remotely?

  • Never allow anyone else to use your device that contains PHI
  • Mandate adherence to media sanitization policies
  • Mandate that employees disconnect from the company network when they stop working.
  • Set up IT configured timeouts that disconnect the employee from the network

What are the requirements for HIPAA compliance?

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Are you really HIPAA compliant?

If you are unaware you are in violation of HIPAA and there is a breach of patient data, you can still receive a fine. Knowing the commonly violated HIPAA regulations is the first step in ensuring your healthcare products are up to code. What are the Most Commonly Violated HIPAA Regulations?

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Is Remote Desktop Connection HIPAA compliant?

Many organizations allow users to access their PCs via windows remote desktop connections by opening a port on the firewall and allowing the user to directly access their office computer from home. This practice is not secure, and is definitely not HIPAA compliant.

How can I work from home and be HIPAA compliant?

HIPAA Compliance Steps for Employees to take when working remotelyBe sure to encrypt and password protect all personal devices that may be used to access PHI such as cellphones, tablets, and laptops.Encrypt all PHI before it is transmitted in any form.More items...•

Is TeamViewer HIPAA compliant?

HIPAA Compliance TeamViewer provides remote access, remote support, and online collaboration capabilities with the level of security and privacy necessary for organizations to remain HIPAA compliant.

Which virtual platforms are HIPAA compliant?

Top HIPAA Compliant Video Conferencing SoftwareZoom for Healthcare.RingCentral for Healthcare.GoTo for Healthcare.VSee.doxy.me.SimplePractice Telehealth.Thera-LINK.

How do I make my computer HIPAA compliant?

5 things to keep your device secure and HIPAA compliantPassword Protect your Devices and Applications/Software that Contain PHI. ... Don't Share Your Password. ... Automatic Time-Out. ... Clean Out the Trash and Empty Your Cache. ... Train Your Staff, Students, and Clients.

Can I use my personal laptop for work involving PHI?

To be clear, under no circumstances should you share the computer you use for accessing PHI data with other people (friends, family, etc.) Also, when accessing PHI data, make sure you are alone in a private setting.

Is a VPN HIPAA compliant?

For many businesses, a Virtual Private Network (VPN) is one of the best and easiest ways to implement network security, protect data transmission, provide encryption and meet other HIPAA compliance requirements that secure electronic Protected Health Information (ePHI).

Is LogMeIn HIPAA compliant?

Yes, LogMeIn says that it is HIPAA compliant, and a signed business associate agreement (BAA) is available for corporate customers. LogMeIn is remote-access software that falls under the “technical safeguards” category of the Health Insurance Portability and Accountability Act (HIPAA).

Can you be hacked through TeamViewer?

If you are using TeamViewer, then beware and make sure you're running the latest version of the popular remote desktop connection software for Windows.

Is Zoom HIPAA compliant for telehealth?

Zoom and HIPAA Compliance In April 2017 Zoom announced that it had launched the first scalable cloud-based telehealth service for the healthcare industry. Zoom for Telehealth allows enterprises and providers to communicate easily with other organizations, care teams, and patients in a HIPAA-compliant manner.

Is FaceTime Zoom and HIPAA compliant?

HIPAA Compliant Video Calling: Security Features Although FaceTime is not HIPAA compliant, since Apple is not willing to sign a BAA, there are other video calling services that will. However, to be HIPAA compliant, the video calling services must also have security features safeguarding PHI.

How much is Zoom HIPAA compliant?

Small practices can go online to get Zoom licenses that help enable HIPAA-compliant programs by executing a BAA, starting at $14.99 per month. Schedule a video visit with your patient. You can even schedule visits on Epic that patients can access on MyChart.

What is a HIPAA compliant home office?

This covers storing and disposing of PHI and devices that are used to access PHI. Employees should understand that they cannot allow other people (including friends and family) to use devices that contain sensitive data. Require employees to read and sign a clear BYOD Usage Agreement and Confidentiality Policy.

What makes a laptop HIPAA compliant?

To have HIPAA compliant laptops, organizations must conduct a risk assessment, which will provide companies with vital information as to how laptop security measures can be improved or implemented.

Who is exempt from HIPAA security Rule?

Organizations that do not have to follow the government's privacy rule known as the Health Insurance Portability and Accountability Act (HIPAA) include the following, according to the US Department of Health and Human Services: Life insurers. Employers. Workers' compensation carriers.

What would be a violation of HIPAA?

Further HIPAA Violation Examples Improper disposal of PHI. Failure to conduct a risk analysis. Failure to manage risks to the confidentiality, integrity, and availability of PHI. Failure to implement safeguards to ensure the confidentiality, integrity, and availability of PHI.

What is HIPAA compliant remote access software?

HIPAA compliant remote access software is a convenient solution that standardizes remote access, greatly simplifies remote access management, improves security, and ensures compliance with the HIPAA Privacy and Security Rules.

Why is remote access important in healthcare?

Healthcare employees also need remote access to applications, files, and ePHI and remote access has become even more important in the COVID-19 era. To reduce the risk of infection and help control the spread of COVID-19, there has been a major expansion of telehealth services. Healthcare professionals are now conducting more visits virtually and need to remotely access applications, EHRs, and files to provide those telehealth services.

Why is HIPAA required?

HIPAA requires all users to be assigned a unique ID to allow their actions and ePHI activity to be monitored and tracked. Access controls are required to ensure only authorized individuals can access systems containing ePHI, authentication controls are required to verify the identity of users, and permissions must be carefully set ...

What is secure link?

SecureLink offers a cost-effective, easy-to-deploy HIPAA compliant remote access software solution that has been purpose-built for healthcare providers to manage vendor access and for use by technology vendors for accessing healthcare customers’ systems.

What is HIPAA for EPHI?

The Health Insurance Portability and Accountability Act (HIPAA) requires safeguards to be implemented to ensure the confidentiality, integrity, and availability of ePHI at all times, and naturally covers remote access to healthcare networks, EHRs, and ePHI. HIPAA requires all users to be assigned a unique ID to allow their actions ...

How to prevent unauthorized access to EPHI?

When ePHI is being accessed from the Internet or a remote location, all data must be encrypted in transit to prevent interception and modification. All remote access attempts must be logged, including successful and failed attempts, and logs must be regularly reviewed. Passwords must also be stored in a secure, centrally managed location, protected by a firewall and other security measures. Safeguards must also be implemented to prevent abuse of remote access solutions, including measures to prevent brute force attempts to guess passwords.

Is RDP a HIPAA security rule?

Without additional safeguards, RDP fails to satisfy several provisions of the HIPAA Security Rule. Desktop sharing is suitable for providing IT support when users are at their computers, but it lacks security, functionality, and real-time oversight for most other uses.

What is total HIPAA?

Total HIPAA specializes in creating customized HIPAA-related documentation and training for our clients. We provide documents like Security Policies and Procedures, Disaster Recovery Policies, Confidentiality Agreements, and Bring Your Own Device (BYOD) Policies. For questions about policies, documentation, or best practices for remote employees, call us at 800.344.6381 or complete this form:

How to protect client's PHI?

How To Protect Your Clients’ PHI When Working Remotely 1 Make a list of remote employees. 2 Indicate the level of information to which they have access.

What is required to secure a network?

Devices must be encrypted, password protected, and installed with software firewalls and anti-virus software is installed.

Why do you need to sign a confidentiality agreement?

Have each employee sign a Confidentiality Agreement to assure the utmost privacy when handling PHI.

What is the mandate of a company for employees in violation of the procedures?

Mandate that any employees in violation of these procedures will be subject to the company’s Sanction Policy and/or civil and criminal penalties.

Is working remotely a risk?

While there are several advantages of working remotely, there’s a monstrous risk for those that are obligated to comply with HIPAA: keeping clients’ protected health information (PHI) safe. Not convinced it’s a big deal? HHS levies hefty financial penalties when entities fail to properly manage their telecommuters’ access and protection of PHI.

Do remote employees have to have rules?

First and foremost, if you have remote employees, you must set rules for them in your Security Policies and Procedures.

What is HIPAA law?

Though most are very familiar with the Health Insurance Portability and Accountability Act (HIPAA) and its relation to third parties and remote access, we’re going to break it down a bit. HIPAA carries with it data privacy requirements for individuals, organizations, and entities working with patient information.

What should network managers know about patient access?

Network managers should always know who has access to patient information, the extent of that access, and how long it’s available. Third-party vendor access should have tight restrictions that limit time, scope and job function. In addition, every remote access session should begin with multi-factor authentication – then all activity must be logged, capturing a unique username and password tied to the individual.

Why is healthcare so heavily targeted for hackers?

The healthcare industry is still heavily targeted for hackers because of the wealth of information they can get. As someone that (I assume) has been to a doctor’s office of any sort, you know how many forms you have to fill out– all the information you have to give, all the releases you have to sign because of HIPAA/HITECH. When we, as patients, sign those papers and agree to hand over this information, we don’t think of all the vendors that might be also accessing that information. It’s imperative that healthcare systems that work with vendors ensure the security of PHI not only for HIPAA compliance, but for patient privacy too.

Is HIPAA compliance required for remote access?

When hospital systems provide remote access to third-party vendors without comprehensive controls, this compliance – and their overall network security – can be jeopardized. A HIPAA-compliant remote access policy isn’t just essential in the healthcare industry, but it’s necessary.

Is remote access required for HIPAA?

A HIPAA compliant remote access policy isn’t just essential in the healthcare industry, but it’s necessary. It’s important to remember that you can’t be in compliance if your vendors (or anyone external who has access to your “stuff”) aren’t compliant, too.

What is required for covered entities to restrict access to only what is necessary?

In order to restrict access to only what is necessary, covered entities should make lists of all employees and specify what level of information each employee should have access to.

How to protect PHI from family?

Protect PHI from friends and family within your house by using a privacy screen on your computer, locking the screen when you walk away, restricting their access to the devices that contain PHI, and being careful not to say PHI aloud in a place where anyone could overhear.

What happens when employees use their own devices?

When employees are using their own devices, there is a significant increase in the risk of a HIPAA breach. These own devices can also be more susceptible to malware attacks.

Why should IT security teams monitor VPN limits?

Especially in light of widespread stay at home orders, IT security teams should monitor and test VPN limits to prepare for any increases in the number of users. Team members should also be aware of the potential need to make changes to adjust to their bandwidth requirements.

What is PHI in healthcare?

Access to Protected Health Information ( PHI) by unauthorized individuals

What is the best way to protect network access?

Ensure that laptops are equipped with firewalls and antivirus software to protect network access.

Is remote work HIPAA compliant?

While a remote work environment can provide many benefits to all of the parties involved, it also can present significant challenges for organizations that need to remain HIPAA compliant. There are many privacy and security measures that need to be implemented in order to address the concerns and risks of maintaining HIPAA compliance in ...

What devices can you use to access PHI?

Encrypt and password protect personal devices you may use to access PHI such as cell phones and tablets.

How to limit PHI?

Limit email transmissions of PHI to only those circumstances when the information cannot be sent another way. At a minimum, use encryption tools (most businesses provide tools to send encrypted emails).

Can you share PHI with others?

Lock your screens when walking away from your computer. Do not share sensitive PHI with others who shouldn’t have access, including co-workers and personal acquaintances. Only access a patient’s record if needed for work.

Can you print PHI?

Avoid printing PHI; however, if necessary, keep all PHI, such as patient paperwork, charts, and records, locked away and out of view.

Is HIPAA being waived?

Although certain HIPAA sanctions are being waived during the current health crisis, that does not excuse us from mishandling patients’ protected health information ( PHI ). We must take the same physical and security measures to safeguard the PHI we are trusted with in our work. Here are some best practices to follow:

What is SecureLink Enterprise Access?

SecureLink Enterprise Access is a third-party remote access platform that provides secure remote access to third-party vendors and contractors. Third parties are one of the biggest threats to the healthcare sector; healthcare facilities are also simultaneously dependent on them. The SecureLink Enterprise Access solution provides secure access through a Zero Trust approach, verifying each user’s identity with multiple authentication methods and ensuring they have only the minimum access needed, reducing the risk of a breach.

What is critical access management?

Critical access management solutions for healthcare take the burden off healthcare IT, security, privacy, and compliance teams and automate the workflows that protect patient data, secure access, and ensure compliance. It enables these teams to address the big questions about critical access, like “What’s being accessed?”, “Who’s accessing?”, and “How’re they accessing?” in order to establish systems and processes that can best protect access to assets like EMR systems, internet-enabled devices, and hospital networks. These solutions — in addition to bringing much-needed efficiency and ease to laborious and manual processes — provide improved security to these critical assets.

Why would hackers want to get healthcare data?

Healthcare data is one of the highest value items on the black market, so it makes sense why hackers would want to obtain that data. It doesn’t help that security threats are everywhere, from an insider threat in the form of an employee trying to make some profit off private patient information, to an individual hacker, or a ransomware gang that found a gap in a third parties’ remote access connection. The privacy and security challenges healthcare facilities face are pervasive and need to be addressed with strong measures and controls.

What is SecureLink Customer Connnect?

SecureLink Customer Connnect gives healthcare vendors a streamlined method for secure remote access into their healthcare customers’ networks. You can give your customers peace of mind by providing them with the detailed level of control and visibility over access they’re looking for.

How much does a healthcare breach cost?

According to a recent report by Ponemon, the average cost of a data breach for the healthcare industry is $15 million per breach. For an industry that is the most targeted in cyber attacks, suffering 4x more attacks than other industries, that’s an amount you don’t want to risk paying.

Are you tracking internal access to electronic medical records?

Learn how to implement an access review process for EMR and streamline auditing EMR access to ensure that data is being accessed by the right people.

What are the HIPAA rules?

The HIPAA Security and Privacy Rules require all covered entities to protect the EPHI that they use or disclose to business associates, trading partners or other entities. New standards and technologies have significantly simplified the way in which data is transmitted throughout the healthcare industry and created tremendous opportunities for improvements in the healthcare system. However, these technologies have also created complications and increased the risk of loss and unauthorized use and disclosure of this sensitive information.

What is the HIPAA Privacy Rule for EPHI?

It is important that only those workforce members who have been trained and have proper authorization are granted access to EPHI.

What does covered entity need to do to protect EPHI?

Covered entities must develop and implement policies and procedures to protect EPHI that is stored on remote or portable devices, or on potentially transportable media (particularly backups).

What is the HIPAA security rule for laptops?

All covered entities are required to be in compliance with the HIPAA Security Rule1, which includes, among its requirements, reviewing and modifying, where necessary, security policies and procedures on a regular basis. This is particularly relevant for organizations that allow remote access to EPHI through portable devices or on external systems or hardware not owned or managed by the covered entity.

What is the procedure for a covered entity to lose EPHI?

Should a covered entity experience loss of EPHI via portable media, the entity’s security incident procedures must specify the actions workforce members must take to manage harmful effects of the loss. Procedures may include securing and preserving evidence; managing the harmful effects of improper use or disclosure; and notification to affected parties. Needless to say, such incidents should be evaluated as part of the entity’s ongoing risk management initiatives.

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More and More Employees Are Working Remotely

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In the last 10 years, the number of people telecommuting in the U.S. has increased by a staggering 115 percent.1Ever-evolving technology is making it easier for employees interested in working remotely. This can save a company as much as $11,000 annually per telecommuting worker. While there are several advantages …
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Real Life Examples

  • Cancer Care Group agreed to a settlement of $750,000, after a remote employee lost a laptopand backup drive to car theft. The laptop contained more than 50,000 patients’ PHI. OCR determined that prior to the breach, Cancer Care Group was in widespread non-compliance with the HIPAA Security Rule. They failed to conduct an enterprise-wide risk analysis when the breach originally …
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How to Protect Your Clients’ Phi When Working Remotely

  • What can you do to safeguard your organization from HIPAA violations? We compiled a list of documentation requirementsand preventative actions you need to observe to protect you and your clients. First and foremost, if you have remote employees, you must set rules for them in your Security Policies and Procedures. Use the following checklistas a guide for what to inclu…
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Conclusion

  • Remote employees aren’t exempt from following HIPAA rules. It’s in your best interest to define all remote employee guidelines and to ensure all signed documents involving remote work are up-to-date, signed, and safely stored. Taking these steps will ensure you’re compliant should HHS come calling! Need help securing your own or your employees home...
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