Site administrators can allow users that have access to email on a remote computer to set it up for Remote Access. Use this option if the customer can access the email on the remote computer. Sign in to Webex Site Administration and go to Configuration > Remote Access > Manage Groups.
How do I pass control to a WebEx attendee?
Click Approveto give them access to control your system. You may see the message to the right (Passing control to Webex attendee)on your screen as the person requesting access gains access to control your system. The person will be able to control your system as long as you do not click your mouse button.
How do I access a remote computer in Webex?
The Webex Remote Access - Available icon appears on the remote computer's taskbar. The computer icon represents the remote computer, and appears in the group you selected. This indicates that the computer is available for remote access. You can connect to and work on multiple remote computers at the same time.
What can you do with WebEx support?
Support up to 5 customers at a time, work across platforms and jump firewalls in an instant. Collect system information with one click. Cut and paste from the chat library. Drag and drop installers into remote devices. Reboot without interrupting your session. Discover more of the Webex platform.
How to access the recording information page in Webex?
About the Recording Information page How to access this page On your WebEx service Web site, click My WebEx > My Files > My Recordings > [recording type] [topic of a recording]
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What does the WebEx remote access icon mean?
The computer icon represents the remote computer, and appears in the group you selected. This indicates that the computer is available for remote access.
How to log out of WebEx?
On the taskbar of the remote computer, right-click the Webex Remote Access - Available icon then select Log Out.
How to install remote access agent?
To install the Remote Access Agent, send an email message containing a link that a customer at the remote location can select to install the agent. The customer must be able to access the email on the remote computer.
What happens when you install WebEx?
Once you install the Webex Remote Access Agent on a remote computer, the agent automatically logs the computer in to the Remote Access network.
Can you change remote access agent settings?
Making changes to the Remote Access Agent settings through Site Administration doesn't apply to existing installations. Uninstall and reinstall the Remote Access Agent to apply any changes.
Can you work on multiple remote computers at the same time?
You can connect to and work on multiple remote computers at the same time.
Do you have to grant access to a remote location?
Before you can proceed, a customer at the remote location must grant you access .
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What is WebEx One Click?
WebEx One-Click allows you to start a meeting instantly from your desktop (desktop version) and from your WebEx service Web site (Web version). You can set u p one or both versions , depen ding on your nee ds:
What is WebEx Recorder?
Use WebEx Recorder to create a video recording of all screen activity on your computer, including mouse movements and annotations. You can also capture synchronized audio in your recording.
When c ontrolling a customer's application or desktop during a support session, can you open?
When c ontrolling a customer's application or desktop during a support session, you can open a document that resides on the customer's c omputer an d print to your local computer's de fault printer at your location.
Can you use annotati on shared con tent?
In a support sessi on, you can use annotati on tools on shared con tent to annotate, highlight, explain, or point to information on your own screen or on your customer's screen. An d, you c an allow your customer to annotate as well:
Can you give control of an application to a customer?
You can give control of an application to your customer. If you are already showin g an application to a customer, you c an let the customer con trol it remotely without stopping the current application sharing session.
Can you transfer a su pport session to anothe r?
You can transfer c ontrol of a su pport session to anothe r support representative who is assisting you in your session. This option is useful, for example, if you need to escalate a call.
Is Cisco WebEx a trademark?
All rights reserved. WEBEX, CISCO, Cisco WebEx, the CISCO logo, and the Cisco WebEx logo are trademarks or registered trademarks of Cisco and/or its affiliated entities in the United States and other countries. Third-party trademarks are the property of their respective owners.
