How to contact Mitel technical support?
If you are in North America, you can reach Technical Support at 1-800-561-0860 or 1-613-592-2122. If you are in any other region, contact your local regional support service. For regional contact information, follow the “Contact Us” link at Mitel.com.
How to upgrade Mitel software?
To upgrade software, confirm a current password, or purchase new options and receive a new password, use the AMC at Mitel Online any time.
How to get Mitel options password?
You must obtain your Mitel Options Password through Mitel OnLine (www.mitel.com). You will create your application record on the AMC via Mitel Online (see “Enable Licenses and Options” on page 29). This password is required during a software upgrade or installation procedure. A new password has been issued to y ou if you are purchasing new options. Mitel recommends using online synchronization with the AMC to update your password. Using online synchroniza tion will allow you to license your controller software and options immediately. Remember to print a record of your options for future reference.
What is a 3300 ICP?
The 3300 ICP is a Voice over IP solution that delivers robust call control, extensive features and supports a wide range of desktop devices and applications for medium-to-large enterprises . There are several system configurations:
How to get a return of merchandise authorization from Mitel?
You must get a Return of Merchandise Authorization (RMA) form from the Repair Services Department before sending equipment back to Mitel. If you are in North America, you can reach the Repair Services Department at 1-888-222-6483. If you are in any other region, contact your local regional support service.
What is the default IP address for MXE?
Note:For the MXe Server, the controller IP is the System IP address; default 192.168.1.5. Reserve 8 consecutive IP addresses for the MXe Server.
What is a 3300 ICP?
The 3300 ICP is a Voice over IP solution that delivers voice capabilities and features to the enterprise . There are several system configurations: the 100-user system; the MX with embedded analog, that can support 200 users; the CX and the CXi with embedded analog and embedded Layer2 switch for sites with an 8-64 line size; the MXe base with embedded analog that can support 200 users before expansion; and the LX that can support 700 users (with 256 MB RTC memory) or 1400 users (with 512 MB RTC memory from Release 6.0).
What does AMC stand for in Mitel?
Tip: Installations and upgrades require a new purchased-options password from the Mitel Application Management Center (AMC). If you use the old password, an error message is displayed.
How many Analog Services Units can be connected to a controller?
This procedure applies to the ASU, the Universal ASU, and the ASU II (compatible only with Release 7.0 software). You can connect up to four Analog Services Units to the controller (two for the MX and 100-user
How to contact the Order Desk?
You can reach the Order Desk at 1-800-796-4835.
Can you move a hard drive from one controller type to another?
CAUTION: If you move a programmed hard drive from one controller type to another (for example, an MX system to an LX or CX system), you MUST manually install the software (see page 77) and restore the database. A new hard drive purchased from Mitel is configured for installation in any system.
Do you have to be a registered user to access Mitel?
Tip: You must be a registered user to access Mitel OnLine.
Do CX controllers support cabinet?
Tip: The CX and CXi controllers do not support Peripheral Cabinets.
Can you issue commands via the engineer/SX-2000 interface?
You can issue commands via the engineer/SX-2000 interface (Telnet port 2002) but you would somehow need to simulate the username/password interaction required. I am not sure what the shutdown command would be..perhaps “shutdown” We use this telent console to restart crashed voicemail ports.
Can I reboot my UPS 3300?
Good point raised. Firstly, I am not aware of a way to programatically reboot the 3300 using 3rd party scripts. A simple solution would be to setup some kind of GSM/SMTP alert when the power fails. Depending on the autonomy of the UPS and what kit you have loaded will depend on how long your engineer has to dial in and shut the controller down. If you want a belt and braces approach stick the 3300 on a dedicated UPS with enough battery to allow your engineers to remotely shut it down.
Can Mitel support virtual MCD?
PS. As Mitel are now support virtual MCD/3300 one would assume that you can also install V MTOOLS on that virtual box. That being the case, you can initiate a guest shutdown via vcentre if your host is aware of a power down.
Is the Mitel 3300 UPS?
Like most companies, our MITEL 3300 is on a UPS ( an APC 5KVA unit). Great you say!
