Remote-access Guide

how to trouble shoot for remote access problem

by Chanel Blanda Published 2 years ago Updated 2 years ago
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How to Fix the Windows 10 Remote Desktop Not Working Error?

  • Method 1: Change Firewall Settings ...
  • Method 2: Allow Remote Desktop Connections If Not Allowed ...
  • Method 3: Remove Your Remote Desktop Credentials ...
  • Method 4: Add the Remote Computer’s IP Address to Your Hosts File ...
  • Method 5: Make Changes to the Registry Editor ...
  • Method 6: Change Network Properties ...

Top reasons for 'remote desktop can't connect to the remote computer' error
  1. Windows update. ...
  2. Antivirus. ...
  3. Public network profile. ...
  4. Change your firewall settings. ...
  5. Check your permissions. ...
  6. Allow remote desktop connections. ...
  7. Reset your credentials. ...
  8. Verify the status of RDP services.
Oct 1, 2020

Full Answer

How to setup remote access?

Once installed, you can now connect to remote endpoints by following the steps below:

  • The software needs to be downloaded on both the local and remote computers.
  • Open the software on both the local and remote computers.
  • Write down the ITarian ID number and password of the remote computer.
  • Click “Start Connection.”
  • Enter the ID number and password of the remote computer.
  • Click “Connect.”

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Can someone help me with remote access?

Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are. Before you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of results.

How to turn off remote access?

  • Open Control Panel.
  • Click on System and Security. Source: Windows Central
  • Under the "Windows Defender Firewall" section, click the Allow an app through Windows Firewall option. Source: Windows Central
  • Click the Change settings button.
  • Clear the Remote Assistance option. Source: Windows Central
  • Click the OK button.

How to fix Plex remote access not working?

What causes Plex Remote Access not to Work?

  • Solution 1: Updating to the Latest Version. ...
  • Solution 2: Power cycling for Glitch Resolution. ...
  • Solution 3: Fixing Slow Internet Connection. ...
  • Solution 4: Disabling Advanced Firewalls. ...
  • Solution 5: Checking the Automatic Configuration. ...
  • Solution 6: Manually Forwarding Port. ...
  • Solution 7: Manually Port Forwarding Multiple Servers. ...

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What are the basic or initial ways to troubleshoot remote access problems?

You can check to make sure that the Windows Defender Firewall service allows RDP traffic by completing these steps:Open the Control Panel by entering Control at the Windows Run prompt.Click System and Security.Click Windows Defender Firewall.Click Allow an App or Feature Through Windows Defender Firewall.More items...•

What is the steps if the remote server is not connecting?

The most common cause of a failing RDP connection concerns network connectivity issues, for instance, if a firewall is blocking access. You can use ping, a Telnet client, and PsPing from your local machine to check the connectivity to the remote computer. Keep in mind ping won't work if ICMP is blocked on your network.

How do I enable remote access?

Right-click on "Computer" and select "Properties". Select "Remote Settings". Select the radio button for "Allow remote connections to this computer". The default for which users can connect to this computer (in addition to the Remote Access Server) is the computer owner or administrator.

Why can't I remote into another computer?

The error 'Remote Desktop can't connect to the remote computer for one of these reasons' can occur due to lots of reasons including wrong login credentials, connectivity issues or the use of HTTP/UDP protocol. The error message indicates three of the following reasons: Remote access to the server is not enabled.

How do I connect to a remote server?

Remote Desktop to Your Server From a Local Windows ComputerClick the Start button.Click Run...Type “mstsc” and press the Enter key.Next to Computer: type in the IP address of your server.Click Connect.If all goes well, you will see the Windows login prompt.

What do you do when the client host Cannot connect remotely to the server using remote desktop?

Check Your Firewall Rules Check your Windows Defender Firewall settings to see if Remote Desktop Connection is blocked. If yes, add the app to the allowed list. To unblock Remote Desktop in Windows Defender Firewall: Type Windows Defender in the Windows search bar and click on Windows Defender Firewall.

Why does it say unable to connect to server?

This can happen for two reasons: your network won't let the request reach the login servers (something to check with your Network Administrator), or your computer doesn't have the correct root certificates.

How do I connect to remote desktop?

Use Remote Desktop to connect to the PC you set up: On your local Windows PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect.

What is the second most common problem that I have encountered with relation to the Remote Access Services?

Probably the second most common problem that I have encountered with relation to the Remote Access Services involves the user attempting to dial into a Remote Access Server, but not actually being able to establish connectivity. Again, there are any number of situations that can cause this problem.

Why use remote access services?

In these types of situations, using Remote Access Services and a dial in connection may be the only option because of the unavailability of broadband connections in these types of areas.

What does it mean when you try to diagnose a problem over the phone?

If you attempt to diagnose the problem over the phone, it usually means a long troubleshooting session after hours. After all, the user has to be at home before they can help you troubleshoot their home computer. Needless to say, this is no fun, because nobody wants to have to do telephone support for a user once they go home for the day.

How to fix phone line quality issues?

In some situations, I have been able to at least partially correct the problem by installing filters between the phone line and the modem. These filters help to condition the line by getting rid of excess noise. Other times though, low-budget filters are ineffective, and I have had to seek help from the phone company.

What to do when you have trouble connecting to a modem?

If you are having trouble establishing a connection using a modem, then the first thing that you will have to do is to narrow the problem down to either the client or the server. Typically, this is easy to do because if the problem exists on the server end than any clients to dial into that server will experience problems. If only one client experiences the problem, then it is a good bet that the problem is related to the client, not to the server.

Can remote access services diagnose connectivity problems?

If you have ever looked around in the Remote Access Services console, you have probably noticed that there is no mechanism in order to diagnose connectivity problems. However, there are some helpful diagnostic tools in the Control Panel.

Do remote areas have phone lines?

What I have found is that often, these remote areas have phone lines of insufficient quality to reliably carry data. I have also sometimes found this to be true of older office buildings whose phone lines have been in place for a long time.

How to make sure remote computer is online?

Ping the computer. To make sure the remote computer is online, open a command prompt and ping to it using the computer name or IP address. If the ping is successful, you know the computer is on and connected. If not, then there's likely a wider issue beyond the RDP failure, which requires IT support. Try other machines.

How to connect to a computer with a DNS problem?

If that works, then the issue is due to some type of name resolution problem in DNS. In that event, you can try to flush the DNS cache on your computer. Open a command prompt and type ipconfig /flushdns. Then try connecting again by computer name.

How to remove RDP credentials?

If you enabled the option to save your credentials, another way to troubleshoot problems is to remove them and start fresh. To do this, open RDP and make sure the remote PC is listed in the Computer field. Click the link to delete the credentials. Answer Yes ( Figure C ). Try the connection again, this time entering your credentials when asked.

Can RDC be troubleshooted?

Many technical issues with RDC require help from your IT staff, but you can troubleshoot certain ones on your own.

What is remote assistance?

Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.

How to use Easy Connect?

Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new. Follow the instructions.

How to give help to someone on PC?

To give help if someone has requested it: Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. Select Help someone who has invited you. Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect.

How to get help on a PC?

To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Invite someone you trust to help you . Do one of the following: If you've never used Easy Connect, select Use Easy Connect . If you've used Easy Connect before, select your ...

Can Quick Assist be used for remote assistance?

You can also use Quick Assist to give and receive remote assistance.

How to allow remote access to Windows 10?

Step 1: Press the Win key and the I key at the same time to open Settings. Step 2: Click Update & Security and then go to the For developers section. Step 3: Find Change settings to allow remote connections to this computer in the right panel and then click Show settings next to it.

Why is my remote desktop not working?

When your Remote Desktop credentials are not matching , then the Windows 10 Remote Desktop not working error will occur if you try to connect to another remote computer. Therefore, you should try to reset your Remote Desktop credentials.

How to Fix the Windows 10 Remote Desktop Not Working Error?

After you have known the causes of the Windows 10 Remote Desktop not working error, you maybe wonder how to fix the error. Then keep reading, and you can find several useful methods.

How to remove credentials from remote desktop?

Step 1: Type Remote Desktop connection in the search box and click the best match one. Step 2: Type in the remote computer’s IP address. If there are any credentials saved for this specific computer, you will be given the option to either edit or delete. Step 3: Click delete to remove the credentials.

How to change network from public to private?

Follow the instructions below the change network properties: Step 1: Open Settings and then click Network & Internet. Step 2: Go to the Status tab and then click Change connection properties in the right panel. Step 3: Choose Private under Network profile.

How to run a command as administrator?

Here is the tutorial: Step 1: Type cmd in the search box and then right-click Command Prompt to choose Run as administrator. Click Yes. Step 2: Type cd C:/Windows/System32/Drivers/etc in the Command Prompt window and then press the Enter key.

How to change the terminal server?

Here is the way to make changes: Step 1: Press the Win key and the R key at the same time to open the Run box. Step 2: Type regedit in the box and then click OK. Click Yes to open Registry Editor. Step 3: Navigate to HKEY_CURRENT_USERSoftwareMicrosoftTerminal Server Client.

How to get Quick Assist code?

Select Start > Quick Assist (or select the Start button, type Quick Assist in the search box, then select it in the results). Select Assist another person, then send the 6-digit code to the person you're helping. When they've entered it, select either Take full control or View screen . Select Continue and wait for the person you're helping to allow the connection.

What is Quick Assist?

Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.

Firewall Issues

Best practices in configuring a firewall are to allow the least amount of access necessary for the various connections to the server.

User Connectivity Problems

Can you connect to RDP using the administrator account, but one or more of the other accounts cannot? There may be a problem with the user account permissions.

Data Encryption Errors

If you are using an out of date Remote Desktop Client or are connecting to an older Windows server, you may receive an error that there is a problem with the TLS settings for the connection.

Sudden Disconnection

If you are using RDP and suddenly lose the connection, the issue is almost always related to your internet connection.

Slow Connection Issues

If the connection between your location and your server is slow your Remote Desktop Session may not function as smoothly as you would like. You may be able to adjust the Desktop settings of the connection before connect to simplify; and speed up the connection.

Why is my remote desktop not working on Windows 2000?

This error message is almost always related to using an outdated remote desktop (or terminal service) client. When Microsoft released Windows 2000, they created an add-on called the Administration Tool Pack. The Administration Tool Pack included a client component that could be used to establish a remote session. Although this client initially appears to be compatible with Windows XP, it isn't. Using the Windows 2000 version of the Administration Tool Pack to establish a Remote Desktop session with Windows XP will usually trigger the error message that I mentioned above.

Why is my remote desktop not working?

There are a number of things that can cause this problem. Probably the simplest cause is misspelling the name of the remote computer. Therefore, if you're having trouble connecting to remote computer, just take a second and make sure you've spelled the remote machine's name correctly.

What is remote desktop in Windows XP?

In case you're not familiar with Remote Desktop, it is a built-in Windows feature that allows you to connect to your computer remotely by using the RDP protocol. For example, if you are at home and you need to access something from your computer at the office, you could use a Remote Desktop session to remotely control your office PC from home. Remote Desktop is built on the same technology and uses the same protocol as Windows Terminal Services.

What is remote desktop?

Remote Desktop is a Windows feature that allows you to connect to your computer remotely by using the RDP protocol, but it can sometimes be difficult to establish a Remote Desktop session . Learn troubleshooting techniques and workarounds for Remote Desktop connectivity, authentication and encryption issues in this tip.

What to do if you have name resolution problems?

One option is to try using the remote system's fully qualified domain name as opposed to its NetBIOS name. This won't always help you to establish a connection, but in certain situations it will help.

Does NAT port forwarding work for RDP?

On many networks, you won't have a choice but to use port forwarding for RDP traffic. The majority of networks use private IP addresses on their networks, where only the router uses a public IP address. The router uses Network Address Translation (NAT) to proxy traffic between the Internet and hosts on the private network. If you are trying to establish an RDP connection from across the Internet with a host that sits behind a NAT firewall, then you will have to configure the firewall to forward RDP traffic to the target host.

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Introduction

Users Can’T Browse The Network

  • The most common problem that I have encountered in relation to Remote Access Service involves users connecting to a RRAS server from their home computers and not being able to browse the network. This is also one of the problems that I have always dreaded troubleshooting the most, because it means diagnosing problems with somebody’s home computer. ...
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Trouble Dialing in to A Remote Access Server

  • Probably the second most common problem that I have encountered with relation to the Remote Access Services involves the user attempting to dial into a Remote Access Server, but not actually being able to establish connectivity. Again, there are any number of situations that can cause this problem. In my own personal experience, I have used the Remote Access Services primarily as …
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Conclusion

  • In this article, I have explained that there are often simple solutions to seemingly complex problems with the Remote Access Services. I then went on to explore some solutions to some of the more common problems.
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