How do I remotely control a printer?
Click Launch Private Remote Control-Panel to launch a remote control panel where the remote session is hidden on the printer's display. The person at the printer will only see a black screen with a message that the device is being controlled by an administrator.
What are the benefits of having an HP account?
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. Solved! 12-12-2017 01:24 PM
Did hp leave a reconnection cookie on my computer?
If it was a legitimate HP support session you have nothing to worry about but there are unfortunately some bad actors out there posing as HP reps and if you connected to one of those they probably did leave a reconnection cookie on your computer. Those guys do generally try to get money from you while you are talking to them however.
Introduction
HP Enterprise printers have a Web-based solution to help remotely troubleshoot printing issues, such as paper jams. Users, IT departments, or help desk agents can use the Remote Control-Panel provided in the printer’s Embedded Web Server (EWS).
Use the Remote Control-Panel
The Remote Control-Panel allows you to access the printer's control-panel interface from the EWS.
