Why can't I remote access HSBC Virtual Connect?
It looks like your remote device doesn't meet HSBC's security standards for remote access to HSBC Virtual Connect. Check and confirm the following conditions of your Microsoft Windows or macOS device: Your operating system is fully up to date with all the latest security patches. Check for any available updates and apply them to your device.
What is the HSBC Global Money account?
HSBC Global Money Account is a prepaid, multi-currency account available on our the HSBC Mobile Banking App for customers who maintain an HSBC consumer deposit account. Data rate charges from your service provider may apply.
How do I download the HSBC mobile banking app?
HSBC Mobile Banking App is available for iPhone®, iPad®, Android TM devices and must be downloaded from the App Store SM or Google Play TM. iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Android and Google Play are trademarks of Google LLC.
How do I validate my username and password with HSBC?
HSBC will never contact you by email, phone or otherwise to ask you to validate personal information such as your Username, Password, PIN, or account numbers. If you receive such a request, please call our Customer Relationship Center at 800.975.HSBC (4722).
How many currencies does HSBC accept?
Make online transactions in eight different currencies from the convenience of the HSBC Mobile Banking App with your Global Money Account.
What is a global money account?
HSBC Global Money Account is a prepaid, multi-currency account available on our the HSBC Mobile Banking App for customers who maintain an HSBC consumer deposit account.
Does HSBC offer home equity?
Mortgage and home equity products are offered in the U.S. by HSBC Bank USA, N.A. and are only available for property located in the U.S. Subject to credit approval. Borrowers must meet program qualifications. Programs are subject to change. Geographic and other restrictions may apply.
Apple iOS 8 – hCare Access (VDI)
iOS is now supported with hCare Access after updating to the new version of Citrix Receiver in the App Store.
For Employees
Simplified Remote Access (SRA) is a way for employees and vendors to quickly, easily, and securely access the HCA network from outside the hospital. Users will no longer need security tokens to connect to the hospital systems; instead, they will use a 3-4 ID and password.
