How do I install the RMM agent on a Mac?
The Mac Agent supports the Apple M1 processor. Q: How do I install the Mac Agent? Navigate to the Customers tab. Search for a customer and click their name. In the upper right, click New > RMM Agent Installer. If desired, change the Policy Folder. Click the Mac (PKG) radio button. Click Get RMM Installer.
How do I remote-access a Mac from an iPad Pro?
The best way to remote-access a Mac from an iPad (including the new iPad Pro) is to use Google's free Chrome Remote Access service. With Remote Access you can remotely use Mac OS X programs from an iOS device. Here's how to set it all up
How do I set up remote office agent?
Log into web console and navigate to Admin. Choose Scope of Management (SoM). Select Remote Office and click Download Agent. Once the download is completed, you should right-click the setup.bat file and run as administrator to execute it. Install Agents on multiple computers.
How do I install remote access plus agent?
Open Command prompt with Admin privilege in the same folder and run the command, copy /b 7zS2.sfx + config.txt + remoteaccessplusagent.7z agent.exe An executable file agent.exe will be generated in the same folder. Install the executable agent.exe manually in a machine without an agent (test machine).
What is the agent location on remote computer?
Make sure that the location placed in the “Agent location on remote computer” is an existing directory on the remote host. If it is not, it will either need to be created or the field will need the value of another location to an existing directory.
Can a non-root user deploy to a location?
Although the root user will have access to all locations, non-root users will be unable to deploy to the following locations:
Can remote host access SSH?
The remote host does not have SSH installed or enabled or the user entered in the username field at deployment is not allowed to access the remote host via remote SSH. When reviewing the log.txt file, you see the following error:
How to download Agent?
Download the Agent Zip file, extract it, and follow the steps given below: Click the Admin tab. In the Som Settings section, click Scope of Management. Click Download Agent. Select the required office. Note: This can be a local office or a remote office depending on which computers you want to install agents in.
How to add a domain to Agent?
Agent -> Computers -> Add Computers button. Select a AD connector and add a domain/workgroup.
How long does Remote Access Plus expire?
This option is available on clicking Download Agent from Remote Offices or Computers tab. On clicking copy option, the URL for the selected Remote Office will be created. The default expiry time of the URL is 15 days. Using the copied link, agent can be installed:
How to create roles in IAM?
In the IAM console navigate to Roles -> Create Roles.
How to run setup.bat as administrator?
Once the download/installation is completed, you can right-click setup.bat and run as administrator to execute it.
What folders must be reachable from the computer that we are trying to deploy the agent?
Note: The admin$Temp folder of the target machine must be reachable from the computer that we are trying to deploy the agent.
Can you log in to web console and navigate to admin?
You can log in to web console and navigate to Admin.
What operating system does Agent DVR work on?
Download Agent DVR from here and run the installer. Agent runs as a console application (or as a service on Windows) on Windows 7+, Linux X64 (tested with Ubuntu 18.04+), OSX 64, Arm and Arm64 based operating systems (like Raspberry Pi).
How to move Agent to a new computer?
You can move Agent to a new computer easily - just copy the Agent directory to the new PC and delete it from the old one.
What is agent DVR?
Agent DVR is a standalone replacement for iSpy that runs as a service, uses less CPU and features a web user interface that is accessible from anywhere with no port forwarding required!
How to connect to iSpyConnect remotely?
To connect remotely you will need to pair Agent with your iSpyConnect account. To do this, click on the account icon in the local web interface and "Remote Access". You'll be redirected to the online portal. Important: You do not need to install Agent DVR on other computers or setup port forwarding for remote access.
How to stop agent service?
Stop the Agent service if it is running: Click Start - Run - Type "services.msc" - press enter. Right click "Agent" in the list and click Stop. You can prevent it from starting as a service when you reboot by right clicking on Agent, click Properties and set the startup type to "Disabled". Click Apply and OK.
What is the port range for Agent?
Webrtc generally uses ports over 50000 so if you have problems connecting over the local network try allowing a LAN port range of 50000 - 65535 in your firewall (or use our website).
What to do if an anti virus app is blocking a local port?
If there is an anti virus app or firewall blocking Agent from listening on a local port then you may need to add Agent.exe to a safe list or open the port it is listening on in the local firewall.
