Why does Illumina support ask for a remote desktop share?
Illumina Support may ask to perform a remote desktop share to aid in answering questions and troubleshooting issues on your device. Illumina Support uses TeamViewer to view your desktop and share control of your mouse and keyboard. To use TeamViewer, you need to perform a one-time download of TeamViewer Quick Support ( Linux, Mac, or Windows ).
How do I use TeamViewer to view my desktop with Illumina support?
Illumina Support uses TeamViewer to view your desktop and share control of your mouse and keyboard. To use TeamViewer, you need to perform a one-time download of TeamViewer Quick Support ( Linux, Mac, or Windows ).
How do I install software on Illumina using Linux?
The Linux option will directly download your software installer. After it has been downloaded onto an Illumina instrument or personal computer, follow the instructions for the appropriate operating software to install the application on your desktop. Save the installer to the local system.
How do I Send my instrument performance data to Illumina?
Using the instrument control software, simply check the box next to “Send Instrument Performance Data to Illumina” before starting a run. For detailed instructions on how to change the settings on your instrument, view the following resources.
Can Illumina connect to my computer?
Illumina support can only connect to your computer if the TeamViewer QuickSupport application is open and they have your current Password. If you are interested in learning more about the security of using TeamViewer, see the TeamViewer Security Site.
Does Illumina support TeamViewer?
Illumina support is introducing TeamViewer QuickSupport for remote desktop share on instruments and computers running Windows, Linux, or Mac OS.
Is NextSeq 1000/2000 a Linux computer?
The NextSeq™ 1000/2000 computer is currently the only Linux-based Illumina instrument. TeamViewer QuickSupport is installed by Field Service Engineers during instrument installation. If you encounter issues with the TeamViewer QuickSupport software on a NextSeq 1000/2000, use the following instructions to install it.
How to access dashboard on Illumina?
To access the dashboard, simply sign in to My Illumina. If you don’t have an account, it’s easy to register.
What is Illumina Proactive?
Illumina Proactive is a secure and remote instrument performance and proactive support service. We understand that reliable instrument operation is crucial for your lab. That’s why we strive to help you minimize unplanned downtime and avoid unnecessary sample loss by anticipating repairs before they’re needed.
What is remote instrument monitoring?
Remote instrument monitoring minimizes run failures and unnecessary sample loss. Our Support team identifies risks before they affect your experiment. We focus on the success of your run, so you don’t have to.
Is Illumina a secure company?
Illumina is committed to ensuring data privacy and security. See how a secure data flow ensures that your operational information is encrypted and follows best practices and laws around data handling and protection.
Does Illumina collect PHI?
Our Service and Support team only collects data about general instrument health and performance. The Illumina Proactive instrument monitoring service will never access genomic data, personally identifiable information (PII), or protected health information (PHI).
