What is the remote access gateway?
The Remote Access Gateway provides employees and authorized affiliates with secure, remote access to applications and systems at the University of Vermont Medical Center. For additional support you can contact the IS Service Center by calling (802) 847-1414.
How do I contact the IMF help desk?
Optionally, you may send an email to ITHelpDesk@imf.org, explain that you are an Expert Portal user, and would like a call back, providing your Skype account, if you have one, or your phone number otherwise. They will call you back shortly. The IMF Help Desk is available 24 hours a day, seven days a week.
How do I contact Citrix Remote Access Gateway support?
For additional support you can contact the IS Service Center by calling (802) 847-1414. NOTE: Older versions of the below listed software may not work properly and updating to a more recent version may be required. You now have full access to Citrix Remote Access Gateway.
What is the remote access gateway?
The Remote Access Gateway provides employees and authorized affiliates with secure, remote access to applications and systems at the University of Vermont Medical Center. For additional support you can contact the IS Service Center by calling (802) 847-1414.
How to add remote access gateway to trusted sites?
PCs only: Add the Remote Access Gateway URL to your list of Trusted Sites. Open the Control Panel on your PC. Open Internet Options. Go to the Security tab, click on Trusted Sites, and then click Sites.
How to set permissions to read and write in Citrix?
Open Connection Center. Click on your Citrix session to highlight it, then open Preferences. On the File Access tab, set permissions to Read and Write, then click OK.
Why is https://workspace.uvmhealth.org added to trusted sites?
https://workspace.uvmhealth.org must be added to Trusted Sites to prevent being prompted to download or run an . ica file when launching applications. Please see the Setup and configuration section above for instructions.
Can Citrix access local resources?
If you did not allow access to your local PC resources when launching an application for the first time, the Citrix session will not be permitted to access your local PC resources, like your printer. You will need to reset the security settings to allow access in order to print. Launch an application.
How to contact Citrix Gateway?
If you continue to experience connectivity issues after upgrading Citrix Gateway, please contact the Shared Health Service Desk at 204-940-8500 or 1-866-999-9698.
What are the variables that can slow or degrade your remote access experience?
While the service is very robust, there are variables that can slow or degrade your Remote Access experience, such as: Your internet connection speed. The use of additional bandwidth consuming devices or services, such as Netflix, Spotify, video streaming and gaming on your local network. Connecting over WIFI or hotspot.
