Remote-access Guide

insteon hub remote access issues

by Martine Ryan II Published 2 years ago Updated 2 years ago
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If remote access does not work, sign out of your iCloud account on your Apple TV and then sign back in. Ensure that your Insteon Hub and Apple TV are connected to the same network. If you have multiple routers or a complex networking setup, use the steps in this article to identify where to connect your devices.

Check that your internet connection is working by attempting to browse to a website using another device or computer in your home. Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power. Try restarting your router and cable or DSL modem.Apr 30, 2015

Full Answer

Are Insteon hubs back online?

Insteon hubs are back online. Last April, Smartlabs switched off its cloud servers, leaving users of its Insteon smart home system without app or voice control of their connected switches, plugs, thermostats, and other devices paired to its smart home hub.

Why has my Insteon Hub failed to connect to the Internet?

This tests that your Insteon Hub was able to contact a network time server and set its internal clock. If your Hub has failed this test, confirm that your internet connection is functioning properly. This tests that your Insteon Hub has received a valid IP address from your network's router or DHCP server.

Does Insteon work with Alexa?

Insteon does provide local control of its smart lights and nodes through hubs in the home, but there are plenty of cloud components to get the system to talk to Alexa or Google. Last year, an outage in Insteon’s AWS cloud frustrated users for several days.

Will Insteon hubs work with Z-Wave?

Their hubs work with Z-Wave and other wireless protocols, and it would be a clean break from Insteon into a new connected world for your smart home. Good luck with the transition and remember, if you run into any problems, you can use The GearBrain to post a question on any smart device including old Insteon hubs.

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Is Insteon going out of business?

Insteon's servers went offline last April when SmartLabs, the company that owned the smart lighting system, ran into “financial difficulties.” A financial services firm had been appointed to sell its assets, but this “group of passionate users” stepped in and has taken over.

How do I access Insteon Hub directly?

Use Insteon ConnectOpen an internet browser on the same network to which your Insteon Hub is connected and visit connect.insteon.com/getinfo.asp.All Insteon Hubs on your network that have successfully connected to Insteon Servers within the past 24 hours will appear.More items...•

How do I find the IP address of my Insteon Hub?

Click start.In the search box type cmd.It will find cmd.exe, launch that.In the command window type ipconfig.type arp -a (note the space between the p and the hyphen)Look through the list for your hub's mac and note the IP address.

Does Insteon Hub work without internet?

Insteon works even when your Wi-Fi doesn't If your internet is down or your Wi-Fi just isn't working, Insteon devices will continue to perform their schedules and sensors that automatically turn lights on and off will continue to do so regardless of the state of your router or internet.

How do I update my Insteon Hub?

Insteon Hub will automatically re-update its firmware at 2AM. You can manually update firmware from the Insteon app by tapping Update Hub from Edit House in Settings.

Why is my Insteon Hub red?

If your Hub shows a solid red status LED, your Hub is unable to connect to the internet. Confirm that your internet router and cable or DSL modem are connected to power and turned on.

Does home assistant support Insteon?

The good news is that Home Assistant is able to talk to your Insteon devices via the Insteon hub or modem. You will be able to pair new devices and set up links as you're used to.

What is an Insteon Hub?

The Insteon Hub keeps track of every door, window, motion, water leak and smoke sensor in your home, giving you instant insight into the current state of your home: secure, insecure or anywhere in-between.

Is the Insteon App dead?

If you have any Insteon smart home devices, you might have noticed they suddenly stopped working in April. Since then, we've learned the company went out of business, suddenly shutting everything down — servers and backend included — and posting a public statement after the fact.

Is there something wrong with Insteon?

With its servers down, the Insteon app appears worthless, and users' automations and schedules have stopped working. Many of Insteon's wall switches were actual electrical switches, so the worst that will ever happen is that they become dumb switches.

Is there a replacement for Insteon Hub?

Z-Wave: The Best Alternative to Insteon.

Will Insteon work again?

Adding fuel to the fire is the fact that Insteon servers are actually back online, and as a result, if you have any Insteon products, they should begin working properly again — not all online features will work right now, but the company is actively working on it.

How do I use Insteon?

Log into Home Assistant and add the Insteon integration. Select Insteon Hub v2 if you have a 2245-xxx or Hub V1 if you have a 2242-xxx. Follow the instructions on screen to add the integration. You will need the IP address of the Hub which you should be able to find on your network router.

Does Home Assistant support Insteon?

The good news is that Home Assistant is able to talk to your Insteon devices via the Insteon hub or modem. You will be able to pair new devices and set up links as you're used to.

What to do if remote access does not work?

If remote access does not work, sign out of your iCloud account on your Apple TV and then sign back in.

What is the model number for Apple TV remote access?

Remote access only works with Apple TV (3rd generation or later). Applicable model numbers are A1427 and A1469. If you are unsure about the model of your Apple TV, visit apple.com for support.

How to login to a router?

Step 1: Open your web browser and enter router’s IP address (192.168.1.254 by default) in the address bar. Enter username and then password to login.

Does Insteon Hub require Apple TV?

When you are away from home, Insteon+ and Insteon Hub require an Apple TV (3rd generation or later) for remote access. Without a properly configured Apple TV, all of your devices will appear in Insteon+ but their function will be disabled.

Does Insteon Hub require port forwarding?

The new Insteon Hub (2014) does not require port forwarding. Regardless of the router being used, the process of port forwarding is similar. Below is a list of port forwarding guides for popular routers:

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