Remote-access Guide

is it ok to let microsoft support take remote access

by Alessia Ankunding I Published 2 years ago Updated 1 year ago
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Is it safe to give Microsoft remote access?

How secure is Windows Remote Desktop? Remote Desktop sessions operate over an encrypted channel, preventing anyone from viewing your session by listening on the network. However, there is a vulnerability in the method used to encrypt sessions in earlier versions of RDP.

Should I allow remote assistance on my computer?

Remote access solutions could leave you vulnerable. If you don't have proper security solutions in place, remote connections could act as a gateway for cybercriminals to access your devices and data. Hackers could use remote desktop protocol (RDP) to remotely access Windows computers in particular.

Does Microsoft tech support do remote access?

Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secure connection.

Is remote tech support safe?

Remote computer support is safe and secure but make sure that you use a business that is reputable and willing to share their security measures before they gain access to your computer. If the tech has something to hide, do not give them access to your computer.

What happens if you give someone remote access to your computer?

This can be even worse than just conning you out of money, as undetected malware can allow hackers to steal your identity, including your passwords and financial information, over and over again, even if you get new passwords and account numbers.

Can someone remotely access my computer when IT's off?

Without appropriate security software installed, such as anti-malware tools like Auslogics Anti-Malware, it is possible for hackers to access the computer remotely even if it is turned off.

Would Microsoft ever lock your computer?

To prevent further issues, users should immediately contact 'Microsoft Technicians' via a telephone number ("1-800-745-9386") provided. They will then supposedly receive help in resolving these issues. In fact, "Microsoft Has Blocked The Computer" error is fake - a scam that has nothing to do with Microsoft.

Does Microsoft call about hackers?

As per Microsoft: “Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to provide technical support to fix your computer.

What happens when I enable remote assistance?

A remote assistance when enabled allows another user on the Internet to use your computer. This may be asked by Microsoft agent or your friend or something else. Take caution while giving anyone remote access, this means everything in the PC is accessible to the one who has taken control.

What is the purpose of remote assistance?

Remote assistance refers to a connection that is intended to provide technical support from a distance. In this mode, a user who is sitting at his or her computer can invite a technician to see what is happening on the screen remotely.

Is Dell remote Assist Safe?

All data throughout operation of the RemoteAssist Support application is SSL encrypted using TLS 1.2 transport security with AES-256-bit encryption. This covers all data transmitted from the remote device to our web servers and from our web servers to the Agent browser and conversely.

What is the difference between remote desktop and remote assistance?

Remote Desktop Connection allows you to take full control of a remote computer (including exclusive access to the Desktop, documents, programs, etc.), while Windows Remote Assistance allows you to give partial control to your own computer (shared desktop, mouse and keyboard) in order to get help from a remote friend or ...

How to Enable Remote Desktop

The simplest way to allow access to your PC from a remote device is using the Remote Desktop options under Settings. Since this functionality was a...

Should I Enable Remote Desktop?

If you only want to access your PC when you are physically sitting in front of it, you don't need to enable Remote Desktop. Enabling Remote Desktop...

Why Allow Connections only With Network Level Authentication?

If you want to restrict who can access your PC, choose to allow access only with Network Level Authentication (NLA). When you enable this option, u...

Why don't people use remote assistance?

People don't use remote assistance because (at least in Win 7) a UAC prompt would basically terminate your session if the user wasn't able to clear the prompt. In general, this makes it a lot harder to accomplish anything.

What happens if you allow someone to scan your computer?

If you allow it, they scan your computer for info they can use to steal your identity or access your bank account, etc.

Can I use RDP if I have a domain?

If you're going to use RDP make sure and I can 't stress that enough that you have 'Domain Level Authentication' switch ed ON, ANY local accounts are disabled (in a domain environment), if not, create a new local administrator account and use a secure password, disable any other non-essential accounts and just to be on the safe side, if you have one, setup an RDP server and use a RD Gateway.

Is RDP secure?

RDP and RA are very widely used and (for on network connections) are considered secure.

Does RDP support Linux?

RDP/RA is also not available on all Windows OSes (ie., Win7 home, starter, etc.). Doesn't support MAC nor Linux out-of the box... need to procure other 3rd party solution. & only older versions of RDP are supported on iOS and Android devices.

Is remote assistance okay?

Remote assistance is okay when you are already on the same network, you would have some additional security via VPN, RADIUS, wifi, etc. The benefit of a GoToAssist is that you can connect both to attended, or unattended sessions without having direct IP access to those machines.

Is M$ safe to use?

believe it or not M$ don't release a product they don't consider safe to use

How to allow remote access to PC?

The simplest way to allow access to your PC from a remote device is using the Remote Desktop options under Settings. Since this functionality was added in the Windows 10 Fall Creators update (1709), a separate downloadable app is also available that provides similar functionality for earlier versions of Windows. You can also use the legacy way of enabling Remote Desktop, however this method provides less functionality and validation.

How to remotely connect to Windows 10?

Windows 10 Fall Creator Update (1709) or later 1 On the device you want to connect to, select Start and then click the Settings icon on the left. 2 Select the System group followed by the Remote Desktop item. 3 Use the slider to enable Remote Desktop. 4 It is also recommended to keep the PC awake and discoverable to facilitate connections. Click Show settings to enable. 5 As needed, add users who can connect remotely by clicking Select users that can remotely access this PC .#N#Members of the Administrators group automatically have access. 6 Make note of the name of this PC under How to connect to this PC. You'll need this to configure the clients.

How to connect to a remote computer?

To connect to a remote PC, that computer must be turned on, it must have a network connection, Remote Desktop must be enabled, you must have network access to the remote computer (this could be through the Internet), and you must have permission to connect. For permission to connect, you must be on the list of users. Before you start a connection, it's a good idea to look up the name of the computer you're connecting to and to make sure Remote Desktop connections are allowed through its firewall.

Should I enable Remote Desktop?

If you only want to access your PC when you are physically using it, you don't need to enable Remote Desktop. Enabling Remote Desktop opens a port on your PC that is visible to your local network. You should only enable Remote Desktop in trusted networks, such as your home. You also don't want to enable Remote Desktop on any PC where access is tightly controlled.

What is remote access?

Remote access is a useful tool to allow a trusted individual access to your computer for support or other purposes. The key is that you must know and trust the individual, just as you would if you handed the computer to them. NEVER allow remote access to someone whom you don’t know or who contacts you.

What is a tech support scam?

Recent years have seen rise to something called the “tech support scam”. Using lies and threats, scammers try to get you to give them remote access to your machine. Once they have it, they install malware — often including ransomware — or they leave back doors allowing them continued access when you’re not around.

Can you remotely access someone who called you?

Never allow remote access to someone who called you.

Can a technician visit your home?

They can do whatever they want. It’s like having a technician visit your home or taking your machine into a shop for repair. You’re giving that person control. Presumably, that means resolving the issues bringing you to them in the first place, and nothing else malicious along the way. It’s all about trust.

Is it safe to allow remote access?

It can be safe to allow remote access, but it requires absolute trust. The risks are significant, especially since scammers have become involved.

Can you watch a remote technician?

Watching isn’t always enough. Most remote access tools let you watch the technician’s activities. That’s often instructive. Some include voice, so you can talk to the technician and they can explain what they’re doing or answer questions along the way. The problem is this can lead to a false sense of security.

Do remote access companies care about their reputation?

Presumably, they care about their reputation and your power to impact it. Companies that provide remote access support are often distant, faceless entities on the internet. It’s not uncommon for them to be in a completely different country.

How to access database remotely?

Ever wanted to use your Access database remotely? Great news, Microsoft Access can be used remotely under certain conditions, and here are the best ways to do so: 1 Remote Desktop: The easiest and fastest way to remotely consume your database is through a remote desktop software; from Microsoft’s Remote desktop to other commercial software that will allow you to take over your work PC remotely and continue using the database as if you were in the office (See Get Microsoft Remote Desktop and How to Use Remote Desktop) 2 If you haven’t already, upgrade your database to SQL Server in order to leverage the power of SQL with Access; you can find more info on it HERE: please note you may need to create SQL Server views and stored procedures based on the complexity of your Access database, and although occasionally timely, this is certainly a worthwhile effort. 3 VPN: If your database is composed of both Microsoft Access Front End and a SQL Server backend, than make sure you are running the Front End file on your local PC after you connect via VPN to work, otherwise it may be slower and unreliable.

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Why is remote access important?

However, remote access is also necessary for IT technicians to provide timely support, conduct routine updates, and reduce the cost of location visits. Furthermore, while it may seem like a security breach to grant remote control over your systems, it’s actually no less secure than allowing someone to log-on in person.

Can you access someone who contacts you first?

Never allow access to someone who contacts you first . There are, unfortunately, many remote access scams. They usually follow a similar formula: the scammer calls a user, claiming to be from a large IT-related corporation, such as Microsoft.

What is remote assistance?

Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.

How to get help on a PC?

To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Invite someone you trust to help you . Do one of the following: If you've never used Easy Connect, select Use Easy Connect . If you've used Easy Connect before, select your ...

How to give help to someone on PC?

To give help if someone has requested it: Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. Select Help someone who has invited you. Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect.

How to use Easy Connect?

Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new. Follow the instructions.

Can Quick Assist be used for remote assistance?

You can also use Quick Assist to give and receive remote assistance.

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