It appears some are having trouble (still) with WD’s remote access to the My Cloud devices. Couple of troubleshooting suggestions. Access the My Cloud Dashboard > Settings and turn off Remote Access/Cloud Access.
Full Answer
How to fix WD my Cloud can’t access Windows 10?
Step 1. Go to Control Panel > Credential Manager > Windows Credentials, and click Add a Windows credential on the lower right side. Step 2. Type the username and password of My Cloud in the following window and click Save. Later, restart your computer and see if WD My Cloud Windows 10 cannot access is solved.
What is WDWD my Cloud and how to use it?
WD My Cloud is one of the most popular centralized solution to backup your photos, videos and files, then store it in one place. Therefore, it has many users worldwide.
How do I add a Windows Credential to my WD my Cloud?
In the Control Panel, locate and click on Credential Manager. Click on Windows Credentials. Click on the Add a Windows credential link in the top right corner of the list of Windows Credentials. Type the name you gave your WD My Cloud device into the Internet or network address bar,...
How do I troubleshoot the cloud access connection status?
Scroll down to Cloud Access. Turn ON the Cloud Service and click “OK”. ▪ If you have already turned on the Cloud Service but the Connection Status shows Not Connected, turn OFF and ON the Cloud Service to resolve the issue.
Why can't I access my WD My Cloud?
The simplest and most widely effective fix for this issue is to simply add a Windows Credential for your WD My Cloud account to the credentials list on your Windows 10 computer. To do so, you need to: Right-click on the Start Menu to open the WinX Menu. Click on Control Panel in the WinX Menu to open it.
What happened to WD My Cloud?
On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, will end. If your device isn't compatible with My Cloud OS 5, you will lose remote access and will only be able to access it locally. Devices on these older firmware versions will not receive security fixes or technical support.
How do I enable remote access to WD My Cloud?
Power up the My Cloud device.Connect the My Cloud device to a router.Setup your administrator username & password for local account access.Enter the info you would like to use for the MyCloud.com account in order to access your My Cloud from a remote location.More items...
How do I access my local computer from WD My Cloud?
Head to the File Explorer and locate your WD Cloud drive. It should be called WDMyCloud. Right-click on the public folder, then select the map network drive option. Choose an available letter from the drive list (drop-down), ensuring to tick the box that says Reconnect at login.
Is WD Backup no longer supported?
WD Backup software is no longer supported. Fortunately, you can download Acronis True Image for WD to continually back up and restore your WD hard drive. What's more, you can still count on free data backup software like EaseUS Todo Backup to backup data both on your hard drive and your computer.
How do I reset my WD My cloud without losing data?
0:171:42How to Soft Reset WD my Cloud - YouTubeYouTubeStart of suggested clipEnd of suggested clipNo data will be lost with this process. If you need to do a hard reset. Please visit the video onMoreNo data will be lost with this process. If you need to do a hard reset. Please visit the video on the upper right corner. And if you have still difficulties to access your NAS Drive.
Can I connect my WD My Cloud directly to computer?
Is it possible to connect My Cloud directly to a PC without a router? Yes, just connect the Ethernet wire from the My Cloud to the computer's networking port.
What is the default IP address of WD My Cloud home?
0.1 by default on most routers. You can access these by opening http://192.168.1.1 or http://192.168.0.1 in your browser.
How do I transfer files from WD My Cloud to USB?
Copy files or folders you want to backup and paste it to the connected USB drive. This way is simple and easy to operate, all you need to do is connect WD my cloud home directly to computer vis ethernet, then copy and paste files to the connected external storage.
Can I access my cloud home from anywhere?
With the My Cloud Home app, you can access, upload and share your content from anywhere with an internet connection.
How do I retrieve files from WD My Cloud?
How to recover data from WD My Cloud HomeRemove the drives from your WD My Cloud Home. ... Connect the removed drive(s) to the computer. ... Install UFS Explorer Professional Recovery on the computer and launch the program. ... Find the WD My Cloud partition holding your data.More items...•
Can you use WD My Cloud as an external hard drive?
No you cannot reformat and use the My Cloud as a plain dumb external USB hard drive. The USB port on the My Cloud is host mode only, meaning you can only attach external USB drives too it. If you don't want to use the WD software, then don't. You can access the My Cloud using Windows File Explorer or Mac Finder.
How do I recover data from WD My Cloud hard drive?
How to recover data from WD My Cloud HomeRemove the drives from your WD My Cloud Home. ... Connect the removed drive(s) to the computer. ... Install UFS Explorer Professional Recovery on the computer and launch the program. ... Find the WD My Cloud partition holding your data.More items...•
How do I upgrade my WD My Cloud from os3 to os5?
121 or higher.Download firmware version 2.41.121 for your My Cloud model from the WD Support Website to your local computer.Login to your My Cloud dashboard as “admin” user. ... Click Settings.Click Firmware.Click Manual Update from File.Browse to the downloaded firmware file.More items...•
How long does WD My Cloud last?
If you have registered your My Cloud, I think they are warranted for 3 years. The WD Reds typically are for at least 5 years according to WD's website. The drives are made to run 24/7. Both of mine are the GEN 1 versions.
How do I replace my WD My Cloud hard drive?
0:2214:40How to Replace a WD My Cloud hard drive - YouTubeYouTubeStart of suggested clipEnd of suggested clipThese procedures will show you how to replace that hard drive. Now I'll put links to all theMoreThese procedures will show you how to replace that hard drive. Now I'll put links to all the different resources that I'm going to use in this video down in the description.
Method 1: Add A Windows Credential For Your WD My Cloud Account
The simplest and most widely effective fix for this issue is to simply add a Windows Credential for your WD My Cloud account to the credentials lis...
Method 2: Fix The Issue Using Registry Editor
If Method 1 does not work for you, which is highly unlikely, this issue can also be fixed by editing your computer’s registry and adding a certain...
Method 3: Network Reset
This method has been widely reported by users in the comments to have worked for many on Windows 10. 1. Hold the Windows Key and Press I 2. Choose...
Method 1: Add a Windows Credential for your WD My Cloud account
The simplest and most widely effective fix for this issue is to simply add a Windows Credential for your WD My Cloud account to the credentials list on your Windows 10 computer. To do so, you need to:
Method 2: Fix the issue using Registry Editor
If Method 1 does not work for you, which is highly unlikely, this issue can also be fixed by editing your computer’s registry and adding a certain DWORD (32-bit) value to a specific key. To successfully gain access to your WD My Cloud account on a Windows 10 computer using this method, you need to:
Method 3: Network Reset
This method has been widely reported by users in the comments to have worked for many on Windows 10.
