To identify the details and take corrective action
- In Server Manager, click Tools, and then click Remote Access Management.
- Click DASHBOARD to navigate to Remote Access Dashboard in the Remote Access Management Console.
- Make sure your Remote Access server is selected in the left pane, and then in the middle pane, click Operations Status.
- The IP Helper service has stopped.
Full Answer
When will the voucher be available for the customer to use?
Once you issue the voucher, it will be available for the customer's use immediately. The customer will receive an email confirming the voucher towards a future order. A note will also be made in T5OM automatically.
Why can’t I resolve remote access issues?
There is a DNS issue preventing the resolution with our remote access servers. We recommend using a public DNS such as 8.8.8.8 or 1.1.1.1 as these are confirmed to resolve all necessary servers required for remote access. Please exercise caution when using your own internal DNS servers to resolve external sites.
How do I check the status of the remote access monitoring?
The monitoring dashboard will show the operations status of the server and the details of the issue. In Server Manager, click Tools, and then click Remote Access Management. Click DASHBOARD to navigate to Remote Access Dashboard in the Remote Access Management Console.
Can I simulate an operations issue on a remote access server?
Because your Remote Access server is probably configured properly and not experiencing any issues, you can use the following procedure to simulate an operations issue. If your server is currently servicing clients in a production environment, you may not want to take these actions at this time.
What is the second most common problem that I have encountered with relation to the Remote Access Services?
Probably the second most common problem that I have encountered with relation to the Remote Access Services involves the user attempting to dial into a Remote Access Server, but not actually being able to establish connectivity. Again, there are any number of situations that can cause this problem.
Why use remote access services?
In these types of situations, using Remote Access Services and a dial in connection may be the only option because of the unavailability of broadband connections in these types of areas.
What to do when you have trouble connecting to a modem?
If you are having trouble establishing a connection using a modem, then the first thing that you will have to do is to narrow the problem down to either the client or the server. Typically, this is easy to do because if the problem exists on the server end than any clients to dial into that server will experience problems. If only one client experiences the problem, then it is a good bet that the problem is related to the client, not to the server.
Can remote access services diagnose connectivity problems?
If you have ever looked around in the Remote Access Services console, you have probably noticed that there is no mechanism in order to diagnose connectivity problems. However, there are some helpful diagnostic tools in the Control Panel.
Do remote areas have phone lines?
What I have found is that often, these remote areas have phone lines of insufficient quality to reliably carry data. I have also sometimes found this to be true of older office buildings whose phone lines have been in place for a long time.
What is remote desktop access?
One solution is remote desktop access where a third-party service or operating system feature allows the user to see his or her desktop and interact with it from a remote location as if it were local.
Is remote access a solution?
Remote access, however, is not a perfect solution. Let’s look at some of the top challenges faced by users of remote access:
Does Citrix allow access to applications?
Application availability. Systems like Citrix and Terminal Server only allow access to certain programs that have been configured by the IT administrator. Often times, users need access to applications they installed themselves, special plugins, configurations, or files from their desktop, or other resources that are not on the remote access server. What’s more, these systems often work differently than the desktops. This change in habitual processes is inconvenient and sure to slow any user down.
Introduction
Users Can’T Browse The Network
- The most common problem that I have encountered in relation to Remote Access Service involves users connecting to a RRAS server from their home computers and not being able to browse the network. This is also one of the problems that I have always dreaded troubleshooting the most, because it means diagnosing problems with somebody’s home computer. ...
Trouble Dialing in to A Remote Access Server
- Probably the second most common problem that I have encountered with relation to the Remote Access Services involves the user attempting to dial into a Remote Access Server, but not actually being able to establish connectivity. Again, there are any number of situations that can cause this problem. In my own personal experience, I have used the Remote Access Services primarily as …
Conclusion
- In this article, I have explained that there are often simple solutions to seemingly complex problems with the Remote Access Services. I then went on to explore some solutions to some of the more common problems.