What software is available at SIUE?
Teams Calling: Using your office phone to make & receive phone calls from home. All SIUE faculty & staff have site licenses to use the Adobe Creative Cloud suite of applications. All SIUE faculty, staff & students have site licenses to use Zoom video conferencing. Access to couse specific software at the University is available from anywhere.
What is the SIUE Information Technology Department?
In partnership with SIUE students, faculty, and staff, ITS plans new and expanded information technology services as well as the leadership necessary for the robust, reliable delivery of both academic and administrative services to the University community. Popular links on how to work remotely to continue the University process are provided below.
Where can I find the technical aspects of working remotely?
This course covers the technical aspects of working remotely and can be found in the Statewide Learning Management System (SLMS) using code ITS_Work_2019 or by clicking the link here. 2. Hardware Your Agency may or may not provide you with any additional hardware for the sole purpose of working remotely.
What should I do if my state-issued remote access has been compromised?
If you believe your State-issued remote access has been compromised, immediately contact the NYS Cyber Command Center at (518) 242-5045 or email CyCom@its.ny.gov . Due to the ongoing COVID-19 global emergency, employees are turning to teleconferencing platforms to conduct meetings in order to continue business operations.
What is information technology services?
Information Technology Services provides technology resources, user assistance and training, design and production services, and strategic planning in support of the teaching and learning, research, service, and administrative activities of the University.
What is ITS Help Desk?
The ITS Help Desk provides telephone and walk-in service for students, faculty, and staff for all information technology-related problems and questions. Many requests can be met immediately and service technicians are scheduled and dispatched for more complex issues.
What is ITSM self service portal?
The ITSM Self-Service Portal can be used to check the status of a ticket or request assistance. Please click the link above and sign into the self-service portal.
What is ITS working remotely?
To work remotely is to access your agency's network while you are away from your primary workstation. This site contains resources and common troubleshooting tips to support individuals who may be working remotely.
What is RSA token?
An activated RSA SecurID authentication token will enable you to access programs such as the Outlook Web Application (OWA), Office 365 (O365) products including SharePoint, and Virtual Desktop Infrastructure (VDI).
What is RSA SecurID?
RSA SecurID is a multi-factor authentication technology that is used to protect network services. The RSA SecurID authentication mechanism consists of an assigned hardware or software "token" that generates a dynamic authentication number code at fixed intervals. Users provide the unique number code when logging into a protected service from any network outside the State network.
What is multi factor authentication?
Multi-Factor authentication (MFA) is a security system that requires more than one method of authentication from independent categories of credentials to verify the user's identity for a login.
Can you work remotely with an agency?
Your Agency may or may not provide you with any additional hardware for the sole purpose of working remotely. Subject to your agency's discretion, employees who have been approved to work remotely may be permitted to use their personal devices, such as a personal desktop computer, laptop, tablet, and/or smartphone.
