Remote support allows ITS staff members to work with you remotely to resolve technical issues. All remote support sessions are generated from support requests submitted via the ITS service portal. Drake students, faculty, and staff can authorize remote access to their computer to allow technicians to diagnose and resolve issues.
Full Answer
What is the purpose of the remote access standard?
The purpose of this standard is to establish authorized methods for remotely accessing State resources and services securely.
What does it mean to work remotely?
To work remotely is to access your agency's network while you are away from your primary workstation. This site contains resources and common troubleshooting tips to support individuals who may be working remotely. Request RSA SecurID Token
How do I secure remote access to my Device?
Securely log in each time you utilize remote access. Explicitly log out of all browser and VDI sessions when not actively in-use, do not just 'X' out of the active window. If you do not log out, others with physical access to your device could gain unauthorized access to agency data.
How do I contact the its service center support team?
Select the name of the ITS Service Center representative with whom you are currently speaking in the Representatives box. If you are not currently working with a support representative, please contact the Service Center at 734-764-HELP (764-4357).
What is ITS working remotely?
What is ITSM self service portal?
What is RSA token?
What is RSA SecurID?
Can you work remotely with an agency?
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About this website
What is remote access support?
Remote Support is the ability to remotely access and control a computer or mobile device anytime, anywhere using a reliable and secure remote support software like Zoho Assist.
What is the difference between remote access and remote support?
While remote access is the ability to connect to a remote device, remote support is the action of providing technical support once a remote access connection is established for the specific purpose of troubleshooting and solving technical issues.
How do I enable remote support?
In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of results. Then, on the Remote tab, select the Allow Remote Assistance connections to this computer check box, and then select OK.
What are the benefits of remote IT support services?
Benefits of Remote IT Services and What it can do for BusinessesLow Operational Costs. It is true – remote IT services can significantly reduce operations costs. ... Quick Response Time. ... More Business Growth. ... Improved Productivity. ... Remote Access to Modern Technology. ... Instant Access to IT Experts. ... Better Knowledge Sharing.
What happens when I enable remote assistance?
A remote assistance when enabled allows another user on the Internet to use your computer. This may be asked by Microsoft agent or your friend or something else. Take caution while giving anyone remote access, this means everything in the PC is accessible to the one who has taken control.
What is an example of remote assistance?
Examples include file transfer, remote print, chat, session recording, screen sharing, and more. By being able to remotely access a device to provide support, IT support teams, help desks, and managed service providers can resolve support tickets quicker.
How do I remove remote access from my computer?
Windows 8 and 7 InstructionsClick the Start button and then Control Panel.Open System and Security.Choose System in the right panel.Select Remote Settings from the left pane to open the System Properties dialog box for the Remote tab.Click Don't Allow Connections to This Computer and then click OK.More items...•
Should I turn off remote assistance?
However, it's a feature that comes enabled by default on Windows 10, and if you don't use it or you need to comply with the security policies in your organization, we recommend disabling it to make your device a little more secure.
How do you use remote support?
11:3313:27How to Use Remote Help in Microsoft Intune - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd just select the device that somebody needs assistance on and then you can just go ahead and doMoreAnd just select the device that somebody needs assistance on and then you can just go ahead and do the new remote assistance session at this point essentially going to go ahead and load up the remote.
What is Samsung Remote Support?
Remote Support for Android Devices. Support Android phones and tablets with remote control, screen sharing, file transfer, chat support, and the ability to stop processes or uninstall apps. Home.
What is the difference between TeamViewer and remote desktop?
Unlike Remote Desktop Protocol, TeamViewer provides cross-platform access for communication between any two devices that support Windows, Linux, macOS, Chrome OS, iOS, or Android. In addition, their TeamViewer Host solution lets users remotely access machines, servers, and Android devices even if they are unattended.
How do I use remote support in zoom?
To enable remote support sessions for your own use:Sign in to the Zoom web portal.In the navigation menu, click Settings.Click the Meeting tab.Verify that Remote Support is enabled.If the setting is disabled, click the toggle to enable it. In the Enable "Remote support" pop-up windows, click Enable.
Remote Access SSL VPN - New York State Office of Information Technology ...
Connecting to SSL VPN Service for Mass remote Access Use the following steps to connect from your home PC to your desktop. USE Internet Explorer (IE) to access the URL (this will not work on any other browser).
Remote Access - New York State Office of Information Technology Services
The purpose of this standard is to establish authorized methods for remotely accessing State resources and services securely.
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This system, its applications and data belong to the State of New York. Access and use is limited to authorized users for authorized purposes.
Remote Access | Help | OCFS
Contents Outlook Web Access. Note: If only access to email is needed, Outlook Web Access can be used from any Internet connected PC or laptop at any time. Outlook Web Access (OWA) is a web based tool to access your email from any PC. Accessing OWA. This is the URL for Office 365:
New York State to Tax Non-Resident Remote Workers - BeAuditSecure
Cookie Duration Description; cookielawinfo-checbox-analytics: 11 months: This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
Remote Workers May Owe New York Income Tax, Even If They Haven’t Set ...
Remote Workers May Owe New York Income Tax, Even If They Haven’t Set Foot in the State By Jennifer Prendamano | James (Jay) M. Brower, Jr. | October 1, 2021 The onset of the COVID-19 pandemic in March 2020, coupled with the rise in New York individual income tax rates that became effective in April 2021, spurred many individuals to move out of New York and change their tax domicile to a low ...
What is ITS in college?
Information Technology Services (ITS) provides different types of online resources for students, faculty, and staff to stay connected with one another and continue learning and working during circumstances when University buildings or the campus is closed for extended periods. Our online resources are listed below.
What is Get Connected LA?
Get Connected LA : The City of Los Angeles in partnership with California Emerging Technology Fund and EveryoneOn has created this resource page.
Can you remotely connect to a Cal State lab?
If you need to access software that is available in the Cal State LA computer labs, you can remotely connect to the lab computers using a Remote Access Tool.
1. Remote Support Session Link
At the scheduled date and time, the ITS staff member calls you to start the remote support session (using your cellphone number, Drake office extension, etc.).
2. Download and Launch the Remote Support Application
After you have clicked the drake.beyondtrustcloud.com session link, a new browser window (or a new browser tab) will open in your default web browser asking: Would you like to start a support session with <ITS Staff Member>? Click Yes.
3. Remote Support
The chat window presents a dialog box stating: <ITS Staff Member> is requesting full access to your computer. The ITS staff member is asking permission to screen share with your computer (i.e., to view and control your computer).
4. Ending Session and Next Steps
At this point, the ITS staff member will end the remote support session, and you’ll see a confirmation dialog on the screen indicating that your device is no longer being accessed. This process removes the temporary software application.
What is ITS working remotely?
To work remotely is to access your agency's network while you are away from your primary workstation. This site contains resources and common troubleshooting tips to support individuals who may be working remotely.
What is ITSM self service portal?
The ITSM Self-Service Portal can be used to check the status of a ticket or request assistance. Please click the link above and sign into the self-service portal.
What is RSA token?
An activated RSA SecurID authentication token will enable you to access programs such as the Outlook Web Application (OWA), Office 365 (O365) products including SharePoint, and Virtual Desktop Infrastructure (VDI).
What is RSA SecurID?
RSA SecurID is a multi-factor authentication technology that is used to protect network services. The RSA SecurID authentication mechanism consists of an assigned hardware or software "token" that generates a dynamic authentication number code at fixed intervals. Users provide the unique number code when logging into a protected service from any network outside the State network.
Can you work remotely with an agency?
Your Agency may or may not provide you with any additional hardware for the sole purpose of working remotely. Subject to your agency's discretion, employees who have been approved to work remotely may be permitted to use their personal devices, such as a personal desktop computer, laptop, tablet, and/or smartphone.
