Remote-access Guide

itsupport local support documentation user guide remote access windows mac

by Ova Metz Published 1 year ago Updated 1 year ago

What is remote computer access for the Mac?

Remote computer access for the Mac is an indispensable tool for both business and personal use. It is particularly helpful when there is a need to access critical files and folders residing on a computer at a distant location.

Does the remote access service support silent installation and startup?

The Remote Access Service supports silent installation, configuration and startup of the service to work around these limitations. There are two ways to silently install the Remote Access Service:

How do I enable remote login on a Mac?

On your Mac, choose Apple menu > System Preferences, click Sharing, then select Remote Login. Select the Remote Login checkbox. Selecting Remote Login also enables the secure FTP (sftp) service.

Why does the remote access service not start automatically?

Simply executing the Remote Access executable will not automatically start the service. The service is to be installed on a headless server that has no monitor plugged in. Here there is no way for the Configuration application to appear to the user.

How can I remotely access my Mac from Windows?

On the Windows computer, open File Explorer, click Network, and locate the Mac you want to connect to. Double-click the Mac, then enter the account name and password for the user account. It may take a moment for the Windows computer to show that the Mac is on the network.

Can you Remote Desktop from PC to Mac?

There are certain options for going from PC to Mac, such as setting up a VNC (virtual network computing) connection in your Mac and then running a VNC client on your PC. But Chrome Remote Desktop can connect you no matter which computers reside on both ends.

How do you remote access a PC from a Mac for free?

To use remote desktop on your Mac, simply download TeamViewer from teamviewer.com on both the Mac and the other device, regardless of its operating system. Then select the “Remote Control” tab and enter the Partner ID of the device you would like to connect to.

How do I connect to a Remote Desktop using IP address Mac?

In Remote Desktop , select a scanner in the sidebar of the main window, then choose Network Address from the pop-up menu. Enter the IP address or fully qualified domain name in the Address field, then click the Refresh button. Drag one or more computers to a computer list, such as All Computers.

How can I remotely control another computer?

Access a computer remotelyOn your Android phone or tablet, open the Chrome Remote Desktop app. . ... Tap the computer you want to access from the list. If a computer is dimmed, it's offline or unavailable.You can control the computer in two different modes. To switch between modes, tap the icon in the toolbar.

What is the best app for remote control to a Mac?

1. Zoho Assist. If you're looking for a remote support solution for your Mac, Zoho Assist is the best remote desktop software for Mac specializing in both remote helpdesk and unattended remote access of both Macs and PCs.

Can I access another Mac remotely?

If your Mac is running OS X 10.5 (Leopard) or later, it will include Screen Sharing as standard. That makes it easy to remotely access your Mac from another Mac on the same network. It's also compatible with VNC (Virtual Network Computing), an open standard for remote access.

How do I access remote desktop connection?

On your local Windows PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect.

Can you Connect a PC to a Mac?

Connect using an Ethernet cable Connect your Mac to the Windows computer using a standard Ethernet cable. If your Mac doesn't have an Ethernet port, try using a USB-to-Ethernet adapter. Connecting the two computers creates a small local network that consists of just the two computers.

How do I extend my Mac screen on a Windows laptop?

2:404:19How To Extend Your Macbook Screen To Windows Laptop AirplayYouTubeStart of suggested clipEnd of suggested clipHit the drop down. Button there this will showcase all the airplay compatible devices then chooseMoreHit the drop down. Button there this will showcase all the airplay compatible devices then choose your 5k player. Once you choose the 5k player. This is automatically going to connect to the windows.

Control the screen and communicate with users

You can control the screen and message users, allowing them to interact with you.

Create lists of computers

Create different lists of computers so they can be managed effectively.

BeyondTrust Remote Support

BeyondTrust Remote Support Software enables support organizations to access and support nearly any remote computer or mobile device.

User Guides and Tutorials

BeyondTrust Remote Support Software enables support organizations to access and support nearly any remote computer or mobile device.

How to enable remote access to a computer?

To enable remote access, specialized software is installed on the main computer that contains the files and applications. The mobile device uses an app to log in and access the distant computer's files and programs. Once access is granted, the mobile user can manipulate and execute files as if they were sitting in front of the main computer.

Why do we need remote access?

Remote access is also used by support technicians to troubleshoot and resolve issues on client computers. This enables technicians to run programs without having to relay complex instructions that can often be entered incorrectly by the customer. This results in faster resolution times for client computer issues.

What is remote computer access?

Remote access software allows users to control their physically distant computers from laptops and other mobile devices from any location. Files can be read, shared, and copied as if the user were directly in front of the computer. Any devices connected to the network can also be monitored and controlled. Remote users can even open a chat window to talk with the user in front of the computer. This access differs from that of cloud storage in that applications and setting changes can be made without user intervention on the distant computer.

Is remote access a good idea?

Remote computer access is a valuable tool for both business and personal users. While cloud storage is used to hold large files, it is not a feasible option if control of applications and databases on an office or home computer is necessary.

What is the default behaviour when the Remote Access Service is downloaded?

The default behaviour when the Remote Access Service is downloaded is for the Remote Access Configuration application to launch. This application allows you to start the Remote Access Service. Simply executing the Remote Access executable will not automatically start the service.

What is remote access service?

The Remote Access Service supports silent installation, configuration and startup of the service to work around these limitations. There are two ways to silently install the Remote Access Service:

What does "allow monitoring" mean?

Allow monitoring - choose if technicians should be able to collect monitoring information from this machine even if a session is not active.

Can you use UDP and HTTPS on SimpleHelp?

Server addresses can register over HTTP, UDP or HTTPS. If possible, we suggest using UDP for registrations since it is more efficient and scalable than HTTP. If UDP is not available then we suggest using HTTP. We do not recommend having both UDP and HTTP register with the same SimpleHelp server.

Can technicians view other applications on the desktop?

Screen Recording - if enabled Technicians will be able to view other applications on the desktop from within a SimpleHelp session.

Can you configure multiple remote access services?

You will be presented with a configuration UI that is very similar to the Remote Access Service configuration. Here you can configure multiple different services, each with different configuration settings.

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