What is remote desktop access?
Remote Desktop access is a way of accessing and controlling your office computer's desktop as if you were sitting in front of it.
How to connect to campus from off campus?
To connect from off campus, you'll need one other step... VPN or Virtual Private Networking is a way to connect to the campus network and attach your computer to it as if it were on the campus network. This allows you "inside the gate" so that you can access things that are not made available outside of campus.
Does IAC support VPN?
The Office of Information Technology maintains and supports the VP N and provides VPN documentation and guides. Occasionally you may need/want to access your NAS files remotely without connecting to the VPN. IAC provides a secure file transfer (sftp/scp) service to allow this.
Can you access a piece of software remotely?
Sometimes you may just need to access a piece of special software remotely. Many software applications provided by the college or its schools are available remotely via the Virtual Lab (VLab) system and the IAC Stats Server.
Can you use Remote Desktop outside of campus?
This allows you "inside the gate" so that you can access things that are not made available outside of campus. Remote Desktop, for example, is not available outside of campus, so if you want to connect from off campus you'll first have to connect to the VPN. The easiest way to connect to the VPN is to visit the following website:
Picture an IT team trying to support end users without remote control software
Imagine a single network engineer tasked to resolve issues at 20 schools in a school district by hand. Or an IT staff averaging 750 service tickets per month and providing technical support manually. That means more travel, more hassle, more time, and more cost.
Remote, responsive service
Users of IT services are in the driver's seat, which means IT departments must satisfy growing expectations of workers while continuing to safeguard the enterprise network. Being able to support users through remote-control capabilities goes a long way in meeting expectations and improving service and support efficiencies.
Remote control features up close
Discover the key features of remote control that thousands of organizations put to good use every day.
