Remote-access Guide

jabber remote access

by Connor Paucek Published 3 years ago Updated 2 years ago
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Can I use Jabber remotely?

In the Mobile and Remote Access Policy section, select Enable Mobile and Remote Access. In the Jabber Policies drop-down, choose a policy: No Service—Users cannot access any Cisco Jabber service. IM & Presence only—Users can access only IM, presence, voicemail, and contact search.

How do I give access to Jabber?

Initiate a call to one of your contacts. From the call window, click the share screen icon at the bottom . To stop screen sharing, click the Stop button.

Is Cisco Jabber a VPN?

When users open Cisco Jabber from outside the corporate Wi-Fi network, Cisco Jabber needs a VPN connection to access the Cisco UC application servers.

Can Cisco Jabber be monitored?

Cisco Jabber does not currently support monitoring notification tone or recording notification tone. You can use silent monitoring and call recording functionality only. Cisco Jabber does not support other functionality such as barging or whisper coaching.

How do I add an external contact in jabber?

Add external contactsSelect File > New and select the type of contact that you want to add.Enter the email address of your contact. For custom contacts without an IM address, enter the contact details that you want to use.Select a contact group.Select Add.

Can you add contacts to Cisco Jabber?

Once in Jabber you can add and edit contacts. Add people to your contact list by searching for them in your organization. Once they are part of your contact list, you can easily double-click on their names to start a phone call or a chat.

What is Cisco Jabber?

Cisco Jabber Unified Communications solution delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence - Cisco.

Are Jabber conversations private?

While your messages travel through central services, they do so securely and are not retained centrally, with the exception of offline messages. You or others in your conversation may choose to log or archive chat messages for convenience. No notification is sent when a party is logging chat messages.

Can you delete Cisco Jabber chat history?

Tap Chats to open the Chats page. You should see a list of all the contacts who have a chat history. Tap the Edit button in the upper-left corner of page. Tap Clear at the top left.

Does Cisco Jabber save conversations?

You can save your chats from Jabber to your Outlook account, whether you connect to an Exchange server or use Office 365. Your admin has to set you up for this feature. In Jabber, go to Menu , choose Options > Outlook and then check Save chat sessions to "Cisco Jabber Chats" folder in Microsoft Outlook.

Can anyone use Jabber?

Yes, you can connect to anyone who is using Jabber.

What is your Jabber ID?

A JID or Jabber Identity (also called a Jabber ID) is the username or account name used to access a Jabber account. They usually take the form user@domain/resource in a similar way to email addresses.

How do I set up Jabber on my laptop?

Install Jabber on a ComputerDownload the Jabber client software from Brown's software catalog.After downloading, open the installer file and proceed through the installation.Open the Jabber Application.Enter your Brown email address and continue.

How do I find my Jabber phone number?

Configured phone numbers available for outgoing Cisco Jabber calls can be selected from the Search field in the hub window or the dock. You can also view this information in the left panel during a conversation. Select a phone number from the line selection drop-down menu.

Can you use Jabber 11.9 on IM?

No, you can certainly do that, from my lab, IM&P 11.5, Jabber 11.9 on an IM session.

Does Jabber support UCL?

My understanding is Jabber Remote Desktop Control is only enabled for CUWL Pro/Messaging licensed users, not for CUWL Std or UCL Enh Plus (when using IM&P). PDIO confirmed this also but refused to link any documentation stating what PLM licensing will/not enable in Jabber. It appears the Collab Flex licensing enables remote control as well but after pricing that out we'd be crazy to leave CUWL.

How to make calls from computer with Jabber?

To set the client to make calls from the computer, open Jabber on the workstation and select the phone icon in the bottom left corner of the window. You should see an option to select " Use my computer for calls". If not then you need to configure a device in CCM.

Does the VXi UC work with Jabber?

I've connected a VXi UC headset which works fine as both speaker and mic. It is set as default device in Jabber.

Can Jabber access Cisco UC servers?

John2995 Jan 10, 2019 at 8:33 AM. If your network is configured so she can VPN in and Jabber can access the network containing your Cisco UC servers, and you have the proper licensing, then sure.

Can Cisco Unified Client Services Framework make calls from remote laptop?

Adding the Cisco Unified Client Services Framework device in CCM I was then able to see the option to use computer device and can make calls internally from the 'remote' laptop now. Just have to play with internal/external settings now in CCM to get it working 100%.

Can Jabber use VPN?

If your network is configured so she can VPN in and Jabber can access the network containing your Cisco UC servers, and you have the proper licensing, then sure. Yes, she can/does VPN in and Jabber is up and running. The issue is not being able to make/receive phone calls on the laptop.

How to install Jabber on Windows?

Start by opening your web browser of choice and navigating to https://software.cisco.com/download/home. Once on the download home page simply search for Jabber for Windows. Once you are presented with download options select the Cisco Jabber for Windows Install download as seen below:

What is Jabber for Windows?

Jabber for Windows is dependent on directory services for resolution of corporate contacts. Jabber is able to perform directory resolution through Lightweight Directory Access Protocol (LDAP) or CUCM User Data Services (UDS). Please refer to the sections below for information on configuration of LDAP or UDS directory services for Jabber for Windows.

How to access CUCM service profile?

Start by logging into the CUCM Administration web page and navigating to User Management > User Settings > Service Profile.

How to add SRV record to DNS?

To add DNS SRV record to Microsoft DNS Manager navigate to your domain and expand the tree. Right click on the _tcp folder and select Other New Records...

How to enable security features on a phone?

To enable security features for a phone, you must configure a new security profile for the device type and protocol and apply it to the phone. If the phone does not support security, choose a nonsecure profile. Must be manually selected. Choose the default SIP profile or a specific profile that was previously created.

What is the UPN in Jabber?

Note: By default Jabber uses the User Principal Name ( UPN) of the logged in Windows session to retrieve the domain used for service discovery. The screenshot below assumes that UPN discovery is not in use.

How to navigate to class of service?

Via the left hand navigation pane navigate to Class of Service > Class of Service.

What is an intelligent hub?

Intelligent Hub is required for any personally owned mobile device in order to access Exchange email natively, use Epic Haiku/Canto mobile applications to access MiChart, and connect to the secure Michigan Medicine WiFi network.

Can Jabber be used with multiple lines?

Jabber (link is external) allows you to use a Michigan Medicine managed computer (CoreImage) to answer a single U-M phone number. Jabber cannot be set up for phones with multiple lines. It cannot be used with older Nortel phones or phones connected to the Centrex system. HITS enables each account individually with the vendor, which can take up to five days to complete. Your cell phone must also have mobile device management installed to use Jabber.

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