What remote access options does Vava support?
VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat.
How do I request remote access to CAG or rescue?
Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE. You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).
What are the features of the accessjfg app?
It is intuitive and easy to navigate to view your balances and transaction history. Our clients are maximizing their time and efficiencies with these features: If you are currently enrolled in AccessJFG, download the app here and use your log in credentials. To learn more about our online and mobile banking solution, contact an advisor .
How do I request remote access to the self-service portal?
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network). Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible.
Account Details
Why doesn't Quicken or Quickbooks launch automatically when I download my history? The file type is not properly associated with the application. The easiest way to create the association is to save the download file to your desktop the first time, right-click the file and click Open with. In the Open With dialog, select Quicken or QuickBooks.
Statements
Why are some accounts not in the account drop-down list when I view statements? Certain account types do not support online statements, for example loans.
ACH Pass-Thru
When should I use ACH Pass-Thru instead of ACH Payments or ACH Collections?
Getting Started
What if I'm logging in for the first time and I don't have access to the phone or email account contacts listed? You must have access to at least one of the listed contacts to log in for the first time or register a browser device. If you need immediate access, contact JFG TM Support 888.769.3796 option 2 or tmsupport@johnsonfinancialgroup.com.
Messages and Alerts
Is the content of my message and any attachments sent securely? Yes, the transport of your message is secure sockets layer (SSL)-encrypted and is never sent through public, unsecured communication channels like email communication.
Managed Services
Our ITAssure™ services let you focus on your business while having the peace of mind that your systems are reliable and secure. Let us do the heavy IT lifting so you can get back to work on what matters most to you: your business.
Internet Connection and Enterprise Multi-site Networking
Whether you're just looking for a better connection for your own business, you need to connect many different sites together, or are looking for a unique solution to deliver service to a location without any we can help evaluate the best data path for your needs and location.
Security Compliance, Audits and Assessments
Why go it alone? Let JFG Systems, Inc. help make sure you're ready for the next compliance check by your favorite governing body. Our experts know the right questions to ask and how to navigate the circuitous path of regulation with you. JFG Systems, Inc. can help secure your environment against internal and external threats to your business.
Voice, Video and Unified MESSAGING
Looking to replace your traditional telephone system with a modern offering, upgrade your office communications or invest in a next-generation video solution? JFG Systems, Inc. can help you evaluate service providers, select hardware and service providers. Let our experts make the recommendations you need to make the best informed decisions.
Citrix Access Gateway (CAG)
CAG is designed for users that do not have VA Government Furnished Equipment (GFE). CAG is a good option to allow users access to general applications such as email and chat.
Cisco AnyConnect VPN
The Cisco AnyConnect VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops.
Azure Virtual Desktop
Azure Virtual Desktop (AVD) is designed for users with a Windows 10 (either VA-furnished or privately-owned) or personal Windows 11 computer. This is a good option for users who need access to a standardized VA desktop (PIV or eToken required).
PIV Issues?
Using the yourIT Self Service, you can now initiate your own 24-hour PIV exemption!
Tips for Telework
Place your router in a central area of your home and elevate it off the floor in an upright position.
