How do I enable Kaseya Live Connect and remote control on macOS?
There are two different permissions that must be set in order for Kaseya Live Connect and Remote Control to work on the latest version of macOS. Under System Preferences / Security & Privacy / Accessibility (Picture 1) and Screen Recording (Picture 2). You must allow the KaseyaRemoteControlHost, and ensure it's checked on both areas.
How can I use Kaseya VSA's Live Connect?
Easily access Kaseya VSA’s Live Connect feature from your BMS or Vorex service desk solution with one click of a button. Technicians can efficiently troubleshoot issues and resolve service tickets by remotely accessing the endpoint. Shorten your Mean Time to Resolution (MTTR) with Kaseya VSA.
What is Kaseya’s 1-Click access?
With Kaseya VSA’s 1-Click Access your staff will be able to securely access end-user devices for privileged machines at the click of a button, without having to know the user or admin credentials.
How do I create a Kaseya adcance role?
Navigate to System / User Security / User Roles, and click on New. Name your new role, in this case, we used RemoteControl and set the Type to End User or Kaseya Adcance. Next, let's define the access rights that are needed for this new role!
How do I remote into my computer using Kaseya?
Starting Kaseya Remote Control Click any agent icon that supports Kaseya Remote Control to automatically start or re-start it. You can also hover over the agent icon to display Quick View (page 2). Click the Remote Control button to launch Kaseya Remote Control. You can also click the Live Connect button in Quick View.
How does Kaseya remote control work?
Kaseya Remote Control connects in seconds to remote machines that already have Kaseya Remote Control installed. Kaseya Remote Control maintains a reliable, secure and encrypted connection. Click any agent icon that supports Kaseya Remote Control to automatically start or re-start it.
What is Kaseya Live Connect?
The Live Connect page displays by clicking the connect icon next to any computer in the Kaseya Free™ page. Live Connect enables you to perform tasks and functions solely for one managed machine. Note: The first time Live Connect launches from any machine, it asks to install several browser plugins.
How do you use Kaseya Live Connect?
The application launches in a new browser tab. Kaseya v7. 0 and later - hover over the agent icon and click "Live Connect" button from the Quickview pop-up interface, or by holding the Ctrl key and clicking the agent icon.
What is Kaseya private remote control?
0:101:55Kaseya Remote Client Management: Private Sessions - YouTubeYouTubeStart of suggested clipEnd of suggested clipCasilla remote control private session support allows IT administrators to discretely and securelyMoreCasilla remote control private session support allows IT administrators to discretely and securely access servers or workstations in seconds to create a private session.
What is Kaseya used for?
Kaseya VSA is a remote monitoring and management (RMM) platform. It's used by MSPs managed services providers (MSPs), which perform IT functions such as email, phone systems, firewalls, switches, and other networking equipment. The RMM agent is installed on endpoints on client workstations and servers.
How much does Kaseya cost?
What users are saying about Kaseya VSA pricing: "Without the managed antivirus, it was about $2,000 a month for the team. It's quite reasonable in that sense. The industry standard is anywhere from $0.90 to $1.10 per endpoint for antivirus, depending on how many you have, so it was fairly priced."
What is Kaseya agent endpoint?
Kaseya Endpoint Security automatically cleans or removes infected files and other threats such as trojans, worms and spyware. Kaseya Endpoint Security continuously monitors the security status of all Windows servers, workstations and notebooks installed with security protection.
How do I install Live Connect?
Windows: Installing the LiveConnect CertificateDouble-click the certificate. ... Click Open on the Security Warning window. ... Click Install Certificate... ... Set Store Location to Local Machine. ... Click Next in the Certificate Import Wizard.On the Certificate Store screen, select Place all certificates in the following store.More items...•
How do I transfer files to Kaseya?
Kaseya Tip: Transferring files using File Manager in Kaseya Live...Create directories and delete, refresh or rename files or directories using either file manager.Move files within the same file manager using drag and drop.Copy files between file managers using drag and drop.
What is KcsSetup?
ANSWER. A Kaseya agent is installed on a machine using the agent installer, typically called KcsSetup.exe (on Windows). When this setup runs, it just uses a set of default settings - the agent will typically check in to the "unnamed. root" group and will have a couple of default procedures scheduled, such as the audit.
Where do Kaseya recordings go?
Answer: Screen Recording files are by default stored in C:\Kaseya\Storage. If you are moving this to a different folder, IUSR and IIS_IUSRS should have correct permission and database needs to be updated with the new drive location.
What is remote control management?
Definition of Remote Management Remote Management is managing a computer or a network from a remote location. It involves installing software and managing all activities on the systems/network, workstations, servers, or endpoints of a client, from a remote location.
Where do Kaseya recordings go?
Answer: Screen Recording files are by default stored in C:\Kaseya\Storage. If you are moving this to a different folder, IUSR and IIS_IUSRS should have correct permission and database needs to be updated with the new drive location.
Who uses Kaseya VSA?
Companies Currently Using Kaseya VSACompany NameWebsiteCountryAmerican Physical Therapy Associationapta.orgUSLife Extensionlifeextension.comUSGenesis AECgenesisaec.comUSTrajustrajuscorp.comUS2 more rows
What is Kaseya agent endpoint?
Kaseya Endpoint Security automatically cleans or removes infected files and other threats such as trojans, worms and spyware. Kaseya Endpoint Security continuously monitors the security status of all Windows servers, workstations and notebooks installed with security protection.
Manage IT on-the-go with the Kaseya Fusion Mobile App
Get IT done faster on the go with the Kaseya Fusion Mobile App. Create, update and close service tickets. Execute VSA agent procedures (automation scripts). Get IT Glue organizational data. All in one mobile app.
BMS Integration
Optimize your daily technician efficiency with 30% fewer tickets that are resolved 40% faster. See how VSA and BMS work better together.
IT Glue Integration
Get contextual information right in VSA. Access procedures, passwords and information related to the asset or organization in under 3 clicks.
Automation Exchange
Kaseya’s Community driven IT automation portal contains over 500 out-of-the-box scripts, monitors and templates to help you work faster.
Pay Attention to Cybersecurity Warnings
It is becoming increasingly challenging to keep up with emerging cyber threats that are even more dangerous and destructive than Read More
Remote Access Work Systems Cut Business Costs
In these competitive times, businesses have to do what they can to trim the fat and cut costs. This is often Read More
Remote network monitoring software: Increase IT productivity and reduce costs
Time is money. That’s why it’s important for you to resolve end users’ technical issues as quickly and easily as Read More
Question
How do I create a VSA account, so end-users can access their own machines for the remote control feature?
Resolution
This can be accomplished by creating a remote control only role, and a scope that is limited to the end-users machine (s). Important to note that, you can re-use the same role, however, the scope needs to be different per end-user as this is what dictates - what - machines they have access to.
Remote Workforce Management Simplified
What do you need to do to be sure your employees are as effective and secure working remotely as they are at the office?
The help your business needs now
As the impact of COVD-19 is felt throughout the world, businesses have had no choice but to change how they operate.
Resources for Internal IT Teams
Ensure your IT infrastructure is prepared for a trouble-free transition to remote work with little to no impact on your routine operations.
Remote Workforce Health Check Assessment
Find out your Remote Worker IT Readiness score in minutes by answering a few straight-forward questions.
Resources for Managed Service Providers (MSPs)
Are you ready to support your clients’ entire workforce working remotely? Use this checklist to assess your preparedness.
We are in this together!
Kaseya is here to support and enable you to ensure business-as-usual continues — uninterrupted. Let Kaseya be your anchor and help your business weather this storm without any major damage.
Question
What permissions must be set in 10.14 and 10.15 (Mojave + Catalina) in order to use Remote Control and Live Connect? Or, I can only see the background when I remote control a macOS agent.
Resolution
There are two different permissions that must be set in order for Kaseya Live Connect and Remote Control to work on the latest version of macOS. Under System Preferences / Security & Privacy / Accessibility (Picture 1) and Screen Recording (Picture 2). You must allow the KaseyaRemoteControlHost, and ensure it's checked on both areas.
