How can I use Kaseya VSA's Live Connect?
Easily access Kaseya VSA’s Live Connect feature from your BMS or Vorex service desk solution with one click of a button. Technicians can efficiently troubleshoot issues and resolve service tickets by remotely accessing the endpoint. Shorten your Mean Time to Resolution (MTTR) with Kaseya VSA.
What is Kaseya’s 1-Click access?
With Kaseya VSA’s 1-Click Access your staff will be able to securely access end-user devices for privileged machines at the click of a button, without having to know the user or admin credentials.
How do I create a Kaseya adcance role?
Navigate to System / User Security / User Roles, and click on New. Name your new role, in this case, we used RemoteControl and set the Type to End User or Kaseya Adcance. Next, let's define the access rights that are needed for this new role!
Who uses Kaseya for IT management?
One business unit in the company uses Kaseya for IT management. This group mostly works in the aeronautical field with NASA and the Department of Defense. Travis Graef, Assistant System Administrator, is one of the six people in the organization’s IT Team.
Where are Kaseya logs stored?
C:\ProgramData\Kaseya\LogAnswer. C:\ProgramData\Kaseya\Log directory.
What does Kaseya use for remote control?
RC. Remote Control (RC) is the default remote control type in version 9.4 and later of the VSA.
Does Kaseya use RDP?
Kaseya Network Monitor can monitor session processes and set an alarm if a user/process hits the set threshold value for CPU or memory. You can either monitor all users and processes created by RDP sessions or monitor a specified process or user. We have created two Lua scripts that will handle this.
What does Kaseya VSA do?
Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.
What is VSA tool?
VSA-TOOL: A TOOL FOR DATA VISUALIZATION IN SEQUENCE ALIGNMENT.
Who uses Kaseya VSA?
Companies Currently Using Kaseya VSACompany NameWebsitePhoneAmerican Physical Therapy Associationapta.org(800) 999-2782Life Extensionlifeextension.com(888) 895-4771Genesis AECgenesisaec.com(610) 592-0280Trajustrajuscorp.com-2 more rows
What is Kaseya Live Connect?
Live Connect enables you to perform tasks and functions solely for one managed machine. Note: The first time Live Connect launches from any machine, it asks to install several ActiveX files. Additional ActiveX files may be required, depending on the specific Live Connect functions displayed.
How do I transfer files to Kaseya?
Kaseya Tip: Transferring files using File Manager in Kaseya Live...Create directories and delete, refresh or rename files or directories using either file manager.Move files within the same file manager using drag and drop.Copy files between file managers using drag and drop.
What is KcsSetup?
ANSWER. A Kaseya agent is installed on a machine using the agent installer, typically called KcsSetup.exe (on Windows). When this setup runs, it just uses a set of default settings - the agent will typically check in to the "unnamed. root" group and will have a couple of default procedures scheduled, such as the audit.
Why is Kaseya on my computer?
Kaseya is a software that provides a single framework for maintaining the IT policies of your company and helps you manage your remote endpoints. It gives you the ability to monitor the situation, provide patching updates to enhance the security of your IT infrastructure, and control endpoint systems remotely.
Is Kaseya VSA safe?
The initial compromise of Kaseya VSA servers appears to have resulted from the successful exploitation of an unpatched software vulnerability (CVE-2021-30116), which allowed attackers to obtain privileged access to vulnerable Kaseya VSA servers for ransomware deployment.
What is Kaseya BMS?
Kaseya BMS is a next-generation professional services automation. (PSA) solution that is designed to help MSPs and internal IT teams better manage service desk, billing, CRM and more, enabling them to deliver better services and boost team efficiency.
How do you use Kaseya Live Connect?
2:074:56Kaseya VSA Basics - Live Connect - YouTubeYouTubeStart of suggested clipEnd of suggested clipState if you watched my previous video or familiar with quick connect you'll recognize the agentMoreState if you watched my previous video or familiar with quick connect you'll recognize the agent procedure section here which works the same way as in quick connect double clicking the snapshot.
What is Kaseya Live Connect?
Live Connect enables you to perform tasks and functions solely for one managed machine. Note: The first time Live Connect launches from any machine, it asks to install several ActiveX files. Additional ActiveX files may be required, depending on the specific Live Connect functions displayed.
What is BMS Kaseya?
Kaseya BMS is a business management solution that helps companies manage their products and services. The software handles billing, accounting and project management tasks and provides regular notifications about bill payments.
How much does Kaseya cost?
What users are saying about Kaseya VSA pricing: "Without the managed antivirus, it was about $2,000 a month for the team. It's quite reasonable in that sense. The industry standard is anywhere from $0.90 to $1.10 per endpoint for antivirus, depending on how many you have, so it was fairly priced."
How to get agent side logs?
Using Live Connect to obtain agent side logs: -. 1) hover the mouse over the agent status icon to display the "Agent Quickview" interface. 2) click on the "Live Connect" button in the top bar (opens in new browser tab) 3) go to the File Manager tab in the Live Connect menu. 4) in the Remote Site window, right-click on "Computer" ...
Does Kaseya require logs?
To investigate most issues with Remote Control (KRC), Kaseya support will require logs from the following locations.
Remote Workforce Management Simplified
What do you need to do to be sure your employees are as effective and secure working remotely as they are at the office?
The help your business needs now
As the impact of COVD-19 is felt throughout the world, businesses have had no choice but to change how they operate.
Resources for Internal IT Teams
Ensure your IT infrastructure is prepared for a trouble-free transition to remote work with little to no impact on your routine operations.
Remote Workforce Health Check Assessment
Find out your Remote Worker IT Readiness score in minutes by answering a few straight-forward questions.
Resources for Managed Service Providers (MSPs)
Are you ready to support your clients’ entire workforce working remotely? Use this checklist to assess your preparedness.
We are in this together!
Kaseya is here to support and enable you to ensure business-as-usual continues — uninterrupted. Let Kaseya be your anchor and help your business weather this storm without any major damage.
What is Kaseya remote control?
Kaseya Remote Control enables technicians and administrators to remotely troubleshoot and manage end user computers regardless of their location. Quickly access endpoints without disrupting users to proactively resolve issues. Manage all client devices for issue resolution, reporting, incident resolution and compliance.
How many out-of-the-box scripts are there in Kaseya?
Kaseya’s Community driven IT automation portal contains over 500 out-of-the-box scripts, monitors and templates to help you work faster.
What is a VSA?
Kaseya VSA offers you the most feature-rich, integrated, and efficiently priced RMM solution available. 1 Automate software patch management to ensure all endpoints are always up-to-date and protected 2 Manage antivirus/anti-malware (AV/AM) and Backups (BDR) from a single UI 3 24/7 live security monitoring of your VSA Server by FireEye 4 Advanced Web Application Firewall (WAF) capabilities to restrict access for both SaaS and On-Premises VSA servers 5 Enhance login security with enforced 2-factor authentication (2FA)
How to set access rights for a role?
On, the Access Rights tab, with your role selected, click on Set Role Access Rights. This will show all the different permissions that can be given to this new role.
Can remote control only be used for end user?
This can be accomplished by creating a remote control only role, and a scope that is limited to the end-users machine (s). Important to note that, you can re-use the same role, however, the scope needs to be different per end-user as this is what dictates - what - machines they have access to.
Question
How do I archive agent procedures logs and access the same archived logs?
Answer
If archiving of logs has been enabled and archiving has been working on the server then you can check the archived logs folder to check the old log history ($:\Kaseya\UserProfiles\ [folder_name]). If not, please follow these steps:
