Will the University of Leicester ask me to disclose my password?
The University of Leicester will never send you an email asking you to disclose your password. If you have received an email asking you to disclose your password, please forward it to IThelp@le.ac.uk Why do I need to log in every time I want to use MyStudentRecord?
Where can I find it support at the University?
If you would like to see someone in person, IT support is provided in the Help Zone on the Ground Floor of the University Library, Monday to Friday between 9.00am and 5.00pm. Help at the Helpzone is not available on bank holidays and some closure periods, when the Library is closed.
How do I contact the IT service desk at Le?
IT Service Desk You can phone the IT Service Desk on 0116 252 2253, for any problems with your computer, programs or desk phone. If the issue is not urgent, send an email to ithelp@le.ac.uk. The IT Service desk is open Monday to Friday between 9.00am and 5.00pm UK time, except bank holidays and some closure days.
IT Help website
For step-by-step help guides and information about IT services, go to www.le.ac.uk/ithelp (login required)
Help Zone in the Library
If you would like to see someone in person, IT support is provided in the Help Zone on the Ground Floor of the University Library, Monday to Friday between 9.00am and 5.00pm.
IT Service Desk
You can phone the IT Service Desk on 0116 252 2253, for any problems with your computer, programs or desk phone. If the issue is not urgent, send an email to ithelp@le.ac.uk.
Teaching Room Support
For urgent teaching issues (you are teaching or about to teach) you can phone 0116 252 2919 between 8.30am to 6.00pm
Escalation
If you need to escalate an issue that you have already reported, phone the IT Service Desk on 0116 252 2253. You can ask to speak to the IT Service Desk manager, Ismail Patel.
Feedback and complaints
We are always looking for ways to improve the IT facilities at the University. Your feedback is invaluable to us, be that a comment, suggestion, concern, compliment or formal complaint.
