How do I login to my Leicester University email?
If you need to login, enter your full University email address (username@student.le.ac.ukor username@leicester.ac.uk).
How do I login to my university it account?
If you need to login, enter your full University email address (username @student.le.ac.uk or username @leicester.ac.uk ). Set up Multi-Factor Authentication (MFA) to enhance the security of your University IT account, reducing the potential for unauthorised access to your email, Microsoft 365 files and other services.
What do I do if my university it account is locked?
These instructions will help you if your University IT account has become locked, due to entering an incorect password too many times. You will need to have set your password reset answerspreviously. Go to passwordreset.le.ac.ukor select the 'Can’t access your account' link from the Microsoft Login page
How do I contact the IT service desk at Le?
IT Service Desk You can phone the IT Service Desk on 0116 252 2253, for any problems with your computer, programs or desk phone. If the issue is not urgent, send an email to ithelp@le.ac.uk. The IT Service desk is open Monday to Friday between 9.00am and 5.00pm UK time, except bank holidays and some closure days.
IT Help website
For step-by-step help guides and information about IT services, go to www.le.ac.uk/ithelp (login required)
Help Zone in the Library
If you would like to see someone in person, IT support is provided in the Help Zone on the Ground Floor of the University Library, Monday to Friday between 9.00am and 5.00pm.
IT Service Desk
You can phone the IT Service Desk on 0116 252 2253, for any problems with your computer, programs or desk phone. If the issue is not urgent, send an email to ithelp@le.ac.uk.
Teaching Room Support
For urgent teaching issues (you are teaching or about to teach) you can phone 0116 252 2919 between 8.30am to 6.00pm
Escalation
If you need to escalate an issue that you have already reported, phone the IT Service Desk on 0116 252 2253. You can ask to speak to the IT Service Desk manager, Ismail Patel.
Feedback and complaints
We are always looking for ways to improve the IT facilities at the University. Your feedback is invaluable to us, be that a comment, suggestion, concern, compliment or formal complaint.
Login using MFA
When you access any service protected by Multi-Factor Authentication (login required) from off-campus (this will not apply when on campus):
Change Multi-Factor Authentication methods
If you have already setup Multi-Factor Authentication, go to mysignins.microsoft.com/security-info. You may wish to do this if you:
Change your device
If you want to use a different device and have chosen to receive a text message verification code and are keeping the same number you won’t need to setup MFA again. Otherwise
What if I can't sign in?
If you can’t use any of devices for Multi-Factor Authentication, Contact the IT Service Desk to reset it.
Remove device from Microsoft Authenticator app
Before removing a device, ensure you have set up a different way to authenticate using MFA, such as text message verification code.
Which device do you want to set up?
You will require a mobile phone or tablet📱 to set up on MFA. You will need this device in future to login when off-campus.
How did it go?
Fill in this quick poll about your experience of setting up up Multi-Factor Authentication.
