What remote access options does Vava support?
VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat.
What are the benefits of remote access?
With our remote access solutions you can access your email or user area from anywhere. They allow you to work seamlessly from home or on the move. Skip to primary navigation Skip to main content Landau Forte Academy QEMS Pursuing Education Excellence
How do I request remote access to the self-service portal?
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network). Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible.
How do I get remote access to my account?
All users MUST complete an eRegister request and be approved by their manager to be granted remote access. If you have any questions or require assistance, please contact the IT Service Desk at (716) 859-7777.
Lifespan Apps Anywhere
Access LifeChart, shared drives, the Lifespan Intranet, and other applications.
Get Help
To report an incident or request additional help please contact the Lifespan IS Service Desk at 401-444-6381.
Account & Password Management
Forgot Your Password SSPR (Reset your password when you don't remember it.)
How to request remote access VA?
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).
What is CAG 2FA?
CAG requires 2 Factor Authentication (2FA) by default for all users. The methods supported include PIV, CAC, and MobilePASS.
What is a rescue GFE?
RESCUE GFE provides a security posture check and ensures VA data is encrypted from the end device into the VA trusted network. Prior to the device connecting and being allowed onto the VA trusted network the system is checked for multiple security baselines.
How to enable TLS 1.1?
To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Enable the checkbox for ‘Use TL S 1.1’ (found towards the end of the list).
Is VA responsible for non-VA websites?
This page includes links to other websites outside our control and jurisdiction. VA is not responsible for the privacy practices or the content of non-VA Web sites. We encourage you to review the privacy policy or terms and conditions of those sites to fully understand what information is collected and how it is used.
Does RESCUE GFE support Windows 10?
This software is installed on all GFE laptops prior to being provided to the user. Currently RESCUE GFE supports Windows 7, Windows 8, Windows 10 and MAC OSX.
First time on this machine?
A Common Access Card reader will be provided by your local IT support staff, contact the Enterprise Service Desk at 1-855-352-0001 to request one.
Zoom Meetings in VDI
If you are attempting to use Zoom on your thick client or UMC, you should be using the Zoom VDI Plugin for Citrix Receiver for best results. If you are experiencing problems accessing your camera in a Zoom meeting, you may be missing the Zoom VDI Plugin for Citrix Receiver.
Mac OS Support
Per DLA Leadership direction, using a Mac to access DLA environments is not supported.
