What is LiveChat?
LiveChat is a complete customer service platform that delights your customers and fuels your sales. Learn more about LiveChat
How can I use LiveChat to serve clients remotely?
Chat with your customers, send their details to your CRM, manage orders and accept payments. One way we're continuing to serve clients remotely is using online chat software by LiveChat.
What is the prefix for LiveChat OAuth access tokens?
All the LiveChat OAuth 2.1 access tokens have a prefix: dal: or fra:. This prefix indicates the data center they belong to. If you need to specify the data center while making an API call, simply add the X-Region: <token_prefix> optional header.
How are we continuing to serve clients remotely?
One way we're continuing to serve clients remotely is using online chat software by LiveChat. Clients visiting our website can click the chat to get connected to a Navigator in real time. Thank you @LiveChat for helping us stay connected to our clients during this time! pic.twitter.com/4SEjAtQ0AR
What is Livechatinc used for?
LiveChat, an application for customer communication. ChatBot, a framework for creating bots. HelpDesk, a ticketing system for managing emails. KnowledgeBase, an app for developing help centers on companies' websites.
How do I connect to LiveChat?
There are two main ways of accessing LiveChat. You can log in to LiveChat using your browser. The address to the app is: accounts.livechat.com. Bookmark it or even set it up as your homepage so you always have LiveChat at hand.
Is LiveChat app safe?
How secure is LiveChat? Since you (can) collect sensitive user data, it's absolutely essential to have a high-security standard. Therefore, LiveChat secures every conversation with a 256-bit SSL encryption. To avoid credit card abuse, LiveChat masks the credit card number and doesn't store the data.
How can I LiveChat for free?
Summary of the top free live chat software and trialsLive chat softwareChatbotsReportingChatdeskX✓Telegram✓XChatlayer✓✓SlackXX12 more rows
Where can I chat anonymously?
Top 6 Anonymous Chat Apps for Lonely PeopleAnonymous Chats Once More.Omegle – Best for One-on-One Matchups.connected2.me – Best for Chatting Local.Whisper Best for Finding Like-Minded Conversation.RandoChat – Best Anonymous Chat Text for Positivity.ChatOften – Best Anonymous Chat App for Repeat Convos.More items...•
What is BOT in chat?
At the most basic level, a chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person.
What is the most private messaging app?
Best encrypted messaging appsPrivate messaging appCompatibilityCostFacebook MessengeriOS, AndroidFreeGoogle MessagesAndroidFreeLineiOS, Android, macOS, WindowsFreeSignaliOS, Android, macOS, Windows, LinuxFree8 more rows
Which is best secure chat app?
Best 10 Secure Private Messaging Apps in 2022Signal – Private Messenger for Web. ... iMessage – Best Secure Chat App for Mobile. ... Telegram – Most Secure Chatting App. ... Wire – Secure Messaging App for Android ,iOS. ... Threema – Top Encrypted Messaging App. ... WhatsApp – Most Secure Messaging Platform.More items...•
What is the most safest app?
#1 Signal. Signal is the overall winner for both iOS and Android users. Signal created an encryption protocol that is now recognized as the most secure messaging app protocol out there.
Does live chat cost money?
LiveChat has four plans: Starter, Team, Business, and Enterprise. The entry level plan is $16 per agent per month when you pay yearly and includes 60-day chat history and basic chat customization. Higher plans allow for agent groups and more advanced reporting. These start at $33 per agent and go up to $149.
How much does chat cost?
LiveChat PricingNamePriceStarter$16per agent / monthTeam$33per agent / monthBusiness$50per agent/ monthEnterpriseCustomper agent / month
Is live chat a real person?
Live chat is an online method of communicating with your customers. Using a live chat platform, like Smith.ai, you are able to interact with your customers in real-time. Because of its real-time nature, live chat has fast become the most preferred method of communication by consumers.
How do I get into live chat on YouTube?
In order to participate in YouTube Live chat, you'll need to “create a channel” associated with your Google account. Here's what you'll need to do: Head to the Party for the Parks program live stream page. In the chat box, click on the “Create a Channel to Join the Chat” button.
How do I join a live chat channel on YouTube?
0:243:07How to Comment on YouTube Live Stream ChatYouTubeStart of suggested clipEnd of suggested clipThe life on a live stream is to do it with your your app on either your mobile phone or if you haveMoreThe life on a live stream is to do it with your your app on either your mobile phone or if you have an iPad. In the YouTube app the desktop version on your computer will also work but the chat seems
How do I enable live chat on YouTube?
To turn on members-only live chat on your computer:Sign in to YouTube Studio.At the top right, click CREATE. Go live .From the left, click Stream.Create a stream: ... From the top right, click Edit.Under "Live chat," select Enable members-only chat.Click Save.
How do I add a new agent on livechat?
Go to the Agents section, click +Add in the top right corner and select Invite Agents.Provide your teammate's e-mail (an invitation will be sent to this e-mail address).Select their role.You can assign them to a group as well (optionally).
How does LiveChat work?
LiveChat supports technical controls to provide protection to its network, systems, and applications: 1 LiveChat utilizes professional facilities via a top tier hosting provider that protect customer data from external threats 2 LiveChat maintains individual accountability for employees that can access systems hosting customer data 3 LiveChat has documented user account/password management systems for employees with access to systems that are hosting customer data 4 LiveChat ensures that individual access to customer data is controlled, i.e., a diverse user name and password is required for each individual administrator 5 Customer data is compartmentalized to prevent unauthorized access and separated from the data of other customers 6 Access to customer data is protected by hardened passwords rotated on a 90 day basis 7 Wireless connectivity to networks or servers hosting customer data is protected using security mechanisms such as EAP, TTLS, TLS, or PEAP 8 LiveChat’s data center has formal security policies and procedures in place that deal with viruses, other malware and related threats
What is LiveChat security?
LiveChat is in the compliance with the following information related security and monitoring procedures: Documented and defined security standards and procedures. Employee confidentiality agreement. Verification of employees who have access to customer data.
How secure is LiveChat?
If confidential data, personal data (i.e., names, addresses, phone numbers), or authentication information (i.e., passwords) is transmitted, LiveChat ensures security by employing 256bit SSL encryption between each component of the communications path
What is the TLS version of LiveChat?
LiveChat uses the following versions of Transport Layer Protocol (TLS): 1.1 (only until August 31st, 2020) and 1.2. When accessing our software, you are communicating with LiveChat through Akamai, our Content Delivery Network provider.
Does LiveChat expire?
All LiveChat connections are encrypted with 256bit SSL protocol. There is no expiration date on the stored data. The data will remain on our servers even if a client does not extend his or her license. If you’d like to retrieve chats that you had with our support team, you can simply send us an email at support@livechatinc.com, asking to retrieve all the data that we gathered at LiveChat.
Does LiveChat have a data center?
LiveChat’s data center has formal security policies and procedures in place that deal with viruses, other malware and related threats
Does LiveChat have a password?
LiveChat has documented user account/password management systems for employees with access to systems that are hosting customer data
Introduction
This document describes the Agent Chat Real-Time Messaging API v3.4. This is the latest stable version recommended for the production use. Read more about versioning...
Data structures
To find sample payloads of events, users, and other common structures such as chats or threads visit the Data structures document.
Contact us
If you found a bug or a typo, you can let us know directly on GitHub. In case of any questions or feedback, don't hesitate to contact us at developers@livechat.com. We'll be happy to hear from you!
Domain Used by Livechat
- To make sure your firewall is not blocking any LiveChat requests, please add the following domains to your firewall’s exception list. Our CDN and anti-DDoS infrastructure is build on tens of thousands edge servers, so we cannot provide a list of all IP addresses on our Network. Note that a firewall with an IP ACL policy has the additional disadvantage that access control based solel…
Security of Information
- LiveChat is in the compliance with the following information related security and monitoring procedures: 1. Documented and defined security standards and procedures 2. Employee confidentiality agreement 3. Verification of employees who have access to customer data 4. Access to information granted only to employees who need to work with customer data or hosti…
Technical Controls
- LiveChat supports technical controls to provide protection to its network, systems, and applications: 1. LiveChat utilizes professional facilities via a top tier hosting provider that protect customer data from external threats 2. LiveChat maintains individual accountability for employees that can access systems hosting customer data 3. LiveChat ha...
Usage
- To ensure protection of confidentiality, integrity, and availability of customer data, LiveChat meets the following usage criteria: 1. Each user is assigned a unique ID 2. User IDs and passwords can be edited at any time 3. Passwords must be at least 5 characters long 4. The application and resulting access to data in the database has based-on-permission controls limiting access to on…