What is simplified remote access (SRA)?
Physicians and office staff for all facilities: (877)422-2060. Simplified Remote Access (SRA) is a way for employees using HCA owned devices to quickly, easily, and securely access the HCA network from outside the hospital. Users will no longer need security tokens to connect to the hospital systems; instead, they will use a 3-4 ID and password.
What remote access options does Vava support?
VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat.
How do I request remote access to the self-service portal?
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network). Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible.
What is the Kaleida Health Remote Access Gateway?
The Kaleida Health Remote Access Gateway gives you web-based access to Kaleida Health Citrix resources. Remote Access Gateway requires two-factor authentication. This access is ONLY available from OUTSIDE the Kaleida Health network.
How to contact Lifespan IS?
To report an incident or request additional help please contact the Lifespan IS Service Desk at 401-444-6381.
What is quarantine email?
Email Quarantine (Release SPAM that doesn’t make it to your inbox.)
Apple iOS 8 – hCare Access (VDI)
iOS is now supported with hCare Access after updating to the new version of Citrix Receiver in the App Store.
For Employees
Simplified Remote Access (SRA) is a way for employees using HCA owned devices to quickly, easily, and securely access the HCA network from outside the hospital. Users will no longer need security tokens to connect to the hospital systems; instead, they will use a 3-4 ID and password.
How to request remote access VA?
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).
What is a rescue GFE?
RESCUE GFE provides a security posture check and ensures VA data is encrypted from the end device into the VA trusted network. Prior to the device connecting and being allowed onto the VA trusted network the system is checked for multiple security baselines.
How to disable automatic server selection in VPN?
In the VPN tab of the setting screen, uncheck Enable automatic server selection. Close the settings.
How to maintain relationships with team members and managers?
Maintain relationships with team members and managers through agency approved tools; such as Skype, Teams, or Slack. Share calendars with team members.
Does RESCUE GFE support Windows 10?
This software is installed on all GFE laptops prior to being provided to the user. Currently RESCUE GFE supports Windows 7, Windows 8, Windows 10 and MAC OSX.
Apple iOS 8 – hCare Access (VDI)
iOS is now supported with hCare Access after updating to the new version of Citrix Receiver in the App Store.
For Employees
Simplified Remote Access (SRA) is a way for employees and vendors to quickly, easily, and securely access the HCA network from outside the hospital. Users will no longer need security tokens to connect to the hospital systems; instead, they will use a 3-4 ID and password.
How to remotely connect to a computer?
The easy way to remotely connect with your home or work computer, or share your screen with others. Securely access your computer whenever you're away, using your phone, tablet, or another computer. Share your screen to collaborate in real-time, or connect with another computer to give or receive remote support. Access my computer. Share my screen.
What is Chrome Remote Desktop?
Whether you need to access your work computer from home, view a file from your home computer while traveling, or share your screen with friends or colleagues, Chrome Remote Desktop connects you to your devices using the latest web technologies.
