Lorex Support Networking Remote Viewing: Cannot connect to DVR / NVR from a remote location If you are able to connect to your device ID at home, but not when you are at a remote location, check the firewall settings on your router. Sometimes router firewalls will block communication with devices outside of the local network.
Full Answer
Why is my Lorex DVR not recording?
Usually, Lorex adapters tend to fail over time, so you can fix the issue by replacing the power supply for the unit. However, if that doesn’t fix the issue, the problem will be the motherboard, and you will have to replace the whole system so it can record again. Other issues that you can find with those Lorex DVRs’ will be a unit not turning on.
Is it hard to get in contact with Lorex technical support?
Besides that, if you have one Lorex device, you may know how hard is to get in contact with the technical support department for a replacement or simple questions about the unit. That said, in this article, I will be sharing with you all the information about troubleshooting for old devices.
How do I install or uninstall the Lorex Home app?
From your mobile device’s apps screen, tap and hold on the Lorex Home App, then tap Uninstall. NOTE: You will be required to sign in to your account after reinstalling. Please make sure you have your account password handy, otherwise, you may be required to reset your password. Step 2. From the Play Store, search for Lorex Home, then tap Install.
How can I Share my Lorex cameras with my friends?
Configure your Lorex Home app to only send you alerts when you are away from home. Give shared access to your friends or family members so that they too can view your cameras. With the help of the Lorex Home App, Lorex's CES award-winning line of Fusion NVRs can now accomodate up to two Wi-Fi devices to open channels.
Can't connect to Lorex remotely?
Remote Viewing: Cannot connect to DVR / NVR from a remote location. If you are able to connect to your device ID at home, but not when you are at a remote location, check the firewall settings on your router. Sometimes router firewalls will block communication with devices outside of the local network.
How do I access my Lorex DVR remotely?
0:481:58Remote monitoring security DVRs using Lorex Stratus - YouTubeYouTubeStart of suggested clipEnd of suggested clipSolution step one is to simply plug the ethernet cable from your router or modem to the DVR. NextMoreSolution step one is to simply plug the ethernet cable from your router or modem to the DVR. Next using the smartphone or tablet you've got scan the QR code on the DVR.
Why cant I see my Lorex cameras on my phone?
If the Lorex Cloud app is not connecting to your cameras, it may be due to a pending firmware update on your recorder. If a newer firmware version is available, download and install the new firmware. IMPORTANT: Do not power down or unplug the unit during the firmware upgrade process.
What ports need to be open for Lorex?
Port 80 is the default HTTP port on most DVR / NVR models. If you lose network connection to your DVR / NVR system because your Internet service provider (ISP) blocked port 80, you will need to open port 80 or change the HTTP port.
Can you monitor Lorex cameras remotely?
Monitor your property from wherever life takes you. Our amazing apps allow you to remotely access your security camera system directly from your smartphone or tablet.
How do I reset my Lorex DVR remotely?
FLIR FX Camera: Rebooting the camera remotelyLaunch the FLIR FX app on your smartphone or tablet.Tap the Settings icon ( ).Scroll down and tap the Reboot Camera icon ( ) for smartphones or Camera Configuration > Reboot Camera for tablets.Tap OK to confirm.
Why can't I view my security cameras online?
What to Do If You Cannot Remotely View Security Cameras Using the Internet via Port Forwarding. Make sure your cameras are connected to the network. Ensure all the ports of the network configuration are mapped to the Internet. Open the firewall in the router to allow Internet access to the camera.
How do I view my Lorex cameras on my phone?
0:092:25How to set up Lorex HD Security System Mobile App for AndroidYouTubeStart of suggested clipEnd of suggested clipThe name of your DVR. And then tap connect to view live streaming video take note that the remoteMoreThe name of your DVR. And then tap connect to view live streaming video take note that the remote viewing resolution is set to SIF by default.
Why can't I access my camera?
Check camera app permissions So, if “camera not working on android” error happens, you need to check apps you granted Permission to previously, and revoke the access. To view apps with Camera Permissions on your Android device – Go to SETTINGS > APPS & NOTIFICATIONS > APP PERMISSIONS > tap CAMERA.
How can I test if a port is open?
Type "Network Utility" in the search field and select Network Utility. Select Port Scan, enter an IP address or hostname in the text field, and specify a port range. Click Scan to begin the test. If a TCP port is open, it will be displayed here.
Is port 80 blocked by default?
Note: TCP Port 80 is open for outgoing communications by default in most firewall software.
How can I tell if my ISP is blocking ports?
0:031:27How Do I Know If My ISP Is Blocking the Port I Want to Use - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe easiest way to test if your ports are open and properly configured on your end is to use ourMoreThe easiest way to test if your ports are open and properly configured on your end is to use our port check tool to do this go to port check tool comm. Once they are entering the port.
How do I connect my Lorex DVR to my phone?
0:092:25How to set up Lorex HD Security System Mobile App for AndroidYouTubeStart of suggested clipEnd of suggested clipHome screen to connect to your HD SDI DVR touch add the add site page opens. Here is where you plugMoreHome screen to connect to your HD SDI DVR touch add the add site page opens. Here is where you plug in the information. You have handy enter a name for your DVR.
How do I find my Lorex IP address?
Access the main menu of the recorder after logging in as the admin user. The default login information can be found on a label attached to the top of the NVR or DVR. Click the Network option under the Setting section of the main menu. The default tab is the TCP/IP tab where the IP address setting is located.
How do I access Lorex DDNS?
Sign in to your Lorex recorder and click on the settings icon from the main menu. Choose Network from the pop-up options. Enter the DDNS account information from the Lorex DDNS confirmation email to activate DDNS.
How do you use Lorex remote control?
Using the remote control, press Add, enter the same address number, and press Enter. IMPORTANT: When entering the address number using the remote, make sure that you press three digits. For a single-digit number two zeros should be before the number (e.g., if 8 is the Device No., press Add and enter 008 on the remote).
Where is my IP address on my DVR?
The IP address can be found in the Network menu or System Information menu of your DVR / NVR. Ensure the correct device ID, username, and password is entered. Test by scanning the QR code using another smartphone or tablet if possible.
How to power cycle a DVR?
To power cycle your DVR / NVR, please power it off (if applicable) and disconnect the power source for approximately 30 seconds. Reconnect, and power up the DVR / NVR. Ensure the unit is connected to a router using an Ethernet cable. Ensure that you are able to connect locally using the IP address. The IP address can be found in ...
What to do if you can't connect to a QR code?
If you are not able to connect after scanning your QR code, check your cable connections, IP settings, or Dynamic Host Configuration Protocol (DHCP) settings.
How long is Lorex warranty?
The Lorex warranty period is 2 years since the date of purchase. The warranty will cover all the products that came in the bundle. Keep in mind that you need to have the proof of purchase or the receipt from where you buy it. If you get it from the Lorex website, you should have the order number ready.
How to fix a DVR?
You can fix issues just by changing adapters, as well as with the cameras, or by running a factory reset on the unit.
What to do if your DVR is not working?
Now, if you have only one camera or two cameras that are not working, you may need to verify power first, then the video cable. Often, you can swap ports on the back of the DVR to check if the problem is the system. After that, if the camera doesn’t work in a different port, you can try to check power.
Why is my motherboard overheating?
The system is overheating as the fan is no longer working. The power adapter is not sending enough voltage for the system to work. Something on the motherboard is damaged. For the first issue, you can click on the link below and follow the steps to clean the fan on the system.
Can Lorex adapters fail?
Usually, Lorex adapters tend to fail over time, so you can fix the issue by replacing the power supply for the unit. However, if that doesn’t fix the issue, the problem will be the motherboard, and you will have to replace the whole system so it can record again.
Do BNC cameras work with older cameras?
Most of the new series will work the old BNC cameras as the use the same connection. You can get one of the systems below, they will work with older cameras.
Is Lorex a reliable security system?
When it comes to security systems, I always refer people to Lorex devices . I do so as those systems are reliable and easy to handle. The Lorex security camera troubleshooting is easy to follow and anyone can do it.
What to do if your DVR is not working?
If the error is not resolved, connect a different Ethernet cable to your DVR / NVR and router, and power cycle both the router and the DVR / NVR.
How to check internet connection on LHV?
To check the Internet connection settings on an LHV / LNR Series DVR / NVR: Right-click on the Live View to access the Quick Menu. Click Main Menu, and then click the Setting icon ( ). Click Network > TCP/IP. Check your Mode settings.
How to connect a DVR to a router?
To check your Ethernet cable connection: 1 Connect the Ethernet cable to a different port on the router and power cycle your DVR / NVR. To power cycle your DVR / NVR system, please power off and disconnect the power source for approximately 30 seconds. Reconnect, and power on the DVR / NVR. 2 If the error is not resolved, connect a different Ethernet cable to your DVR / NVR and router, and power cycle both the router and the DVR / NVR.
How to power cycle a DVR?
To power cycle your DVR / NVR system, please power off and disconnect the power source for approximately 30 seconds. Reconnect, and power on the DVR / NVR.
How to check connected devices?
To check your Connected Devices list: Using a computer, access your router's internal menu settings by using a web browser and router’s local IP address. Refer to your router user manual or contact your Internet service provider (ISP) for more details.
Why is Lorex Cloud not connecting to my camera?
If the Lorex Cloud app is not connecting to your cameras, it may be due to a pending firmware update on your recorder. If a newer firmware version is available, download and install the new firmware.
Does Lorex have live viewing?
Lorex Cloud has an equivalent feature on the live viewing screen.
Does Lorex have a performance issue?
Users who recently migrated from the Lorex Secure / FLIR Secure app to Lorex Cloud may experience minor performance issues, which are easily resolved. See below for solutions to common issues faced by new Lorex Cloud users:
Two-Step Verification
Add an additional layer of security using your email or phone number to keep your account safe.
Privacy Mode
Quickly and easily turn off live view and recording on your devices with the tap of a button.
Home & Away
Configure your Lorex Home app to only send you alerts when you are away from home.
Shared Users
Give shared access to your friends or family members so that they too can view your cameras.
