If you are an SHC or LPCH employee, you may gain remote access from off campus via their respective websites. For SHC: Call the SHC Help Desk at 723-3333 For LPCH: https://remote.lpch.org If you have any problems with this or questions, you may call the LPCH Help Desk at 498-7500
Full Answer
Can I access help at LPCH/SCH via my mobile device?
There is a also the IS Now Mobile App which can be used to access help at LPCH/SCH. Mobile devices owned by housestaff and used for clinical purposes must have Mobile Device Management software installed: LPCH Mobile Device Management Training resources for Epic are made available to those with Stanford SUNet IDs:
How do I Reset my Password for LPCH portal?
You can reset your password by calling tech support. Navigate to LPCH Portal and log in using your username and password. You will be prompted to set up Duo two-factor authentication. You will need to have the Duo Mobile app installed on your mobile device: Install on iOS | Install on Android
How do I get help at LPCH?
Log in using <lpch username>@stanfordchildrens.org Press 9-1 then dial 9-digit phone number. Call +1-650-498-7500 or x8-7500 from within the hospital. You can also use the TicketSnap 2.0 program found on the desktop of most LPCH workstations. There is a also the IS Now Mobile App which can be used to access help at LPCH/SCH.
How do I contact LPCH is service desk?
Call LPCH IS Service Desk: +1-650-498-7500 or x8-7500 Log in using <lpch username>@stanfordchildrens.org Press 9-1 then dial 9-digit phone number. Call +1-650-498-7500 or x8-7500 from within the hospital. You can also use the TicketSnap 2.0 program found on the desktop of most LPCH workstations.
Photo ID
Department located in the Security Office on Ground Level at Stanford Hospital & Clinics.
Dictation inquiries
Once a provider has been approved to commence work by the Medical Staff Office, contact Transcription directly and request to be added to the dictation system. Transcription will ask for the following information:
Billing questions
Contact the Provider Enrollment Coordinator of Patient Financial Services.
