Creating remote desktop sharing reports with the required columns
Whenever you initiate a remote desktop sharing session using Remote Access Plus, an entry will instantly be created under Reports tab. With the help of the column chooser available in the top right corner of the page you can enable or disable columns based on your needs.
Exporting the reports
Use the export button in the top right corner of the page to export reports in .pdf, .csv or .xlsx formats.
Protecting personal information while generating reports
While creating various reports and sharing it across the users there is a high risk of data leakage. To prevent this unexpected leakage of personal information, Remote Access Plus comes with an export setting that lets you mask the personal information such as the IP address, computer name, user name, contact number and more.
Connect
Reachout to all the computers in your corporate network irrespective of their location.
Detect
Examine all your network peers effortlessly and diagnose the actual cause of every hassle.
Collaborate
Bring technicians together and troubleshoot each issue as a team with eminent people.
Rescue
Resolve issues in seconds with powerful tools and never bump heads with employees work flow.
Advanced Remote Control
HIPAA ready remote desktop management software to assist Windows, Mac and Linux computers with 10+ top notch features.
System Manager
Remotely manage process and services, access command prompt, registry, manage users, files, shares, printers and, more.
Voice & Video Chat
Voice, video and text chats to remotely assist any technician or user in each troubleshooting step and enable seamless remote assistance experience.
How to send log files to the support team?
In order to troubleshoot issues you face while using Remote Access Plus, our support experts will have to get to the root of the problem and understand what exactly causes the real trouble. To add more clarity, we may require your logs for analysis. In such cases, you may refer this page to send us the log files and help us resolve your issue without having to sqaunder time and efforts.
How big of a file can you upload using HTTP?
Ensure that the log files are zipped and ready to be uploaded. You can use HTTP option to upload files whose size is less than 20 GB. To send log files using the HTTP mode, follow the steps given below:
How to install software as a remote admin?
You can perform this operation from, Desktop Central web console -> Software Deployment -> Deployment -> Install/uninstall Software -> create configuration -> Package settings.
How does the product get the required permissions on the remote computer to execute the tasks?
How does the product get the required permissions on the remote computer to execute the tasks? The Desktop Central agent installed on your remote computer will run with system privileges, hence it will have the required permissions to execute remote control tasks.
How to enable wake on LAN?
How do I enable Wake On LAN system? You can enable it by configuring the settings, You can refer this document, to know the steps involved in configuring the "Wake on LAN" settings from, Desktop Central web console -> Admin -> Global Settings -> Agent Settings- > Enable Wake On LAN Settings. You can also refer this article for more details.
Can you set the prompt for user confirmation to enabled by default?
Can we set the prompt for user confirmation check box to enabled by default and not allow techs to uncheck this? Yes, this is possible by navigating to tools --> Remote Control --> User Confirmation --> Enable "Make user confirmation permanent"
Does screen recording need to be turned on before you establish the remote control session?
Does the Screen Recording need to be turned on before you establish the remote control session or can it be turned on during the session? You will have to turn on the Recording feature (from, Desktop Central web console -> Tools -> Remote Control -> Screen Recording -> Enable Screen Recording, before initiating the remote session for screen recording to capture
Can you use the command prompt on a remote machine?
When the technician initiates the remote session, will the admin be access the command prompt? If you have connected to the machine from the console, yes. You can launch the cmd prompt from quick launch even if the user doesn't have access to open it. It will be opened with the system account privilege.
