What remote access options does Vava support?
VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat.
What is simplified remote access (SRA)?
Physicians and office staff for all facilities: (877)422-2060. Simplified Remote Access (SRA) is a way for employees using HCA owned devices to quickly, easily, and securely access the HCA network from outside the hospital. Users will no longer need security tokens to connect to the hospital systems; instead, they will use a 3-4 ID and password.
How do I get help with remote access to patient records?
Access the Picture Archival Communication System (PACS) for fast access to patient medical records, images and test results The experienced team at the HCA Virginia IT Help Desk is available seven days a week for training, troubleshooting and help with remote access. Call the Help Desk for assistance at (571) 349-5100
Apple iOS 8 – hCare Access (VDI)
iOS is now supported with hCare Access after updating to the new version of Citrix Receiver in the App Store.
For Employees
Simplified Remote Access (SRA) is a way for employees and vendors to quickly, easily, and securely access the HCA network from outside the hospital. Users will no longer need security tokens to connect to the hospital systems; instead, they will use a 3-4 ID and password.
How to request remote access VA?
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).
How to maintain relationships with team members and managers?
Maintain relationships with team members and managers through agency approved tools; such as Skype, Teams, or Slack. Share calendars with team members.
How to disable automatic server selection in VPN?
In the VPN tab of the setting screen, uncheck Enable automatic server selection. Close the settings.
Is VA responsible for non-VA websites?
This page includes links to other websites outside our control and jurisdiction. VA is not responsible for the privacy practices or the content of non-VA Web sites. We encourage you to review the privacy policy or terms and conditions of those sites to fully understand what information is collected and how it is used.
Secure, Convenient Access to Patient Information
When you join the professional staff at HCA Virginia, you can use the hCare Portal to retrieve comprehensive patient information both onsite at HCA Virginia and remotely through downloadable applications for desktops, laptops, tablets and smartphones.
Contact the Help Desk
The experienced team at the HCA Virginia IT Help Desk is available seven days a week for training, troubleshooting and help with remote access.
Professional Opportunities
When you affiliate with HCA Virginia, you benefit from collaborating with a diverse team of nationally recognized healthcare professionals who practice at the forefront of patient care in advanced medical-surgical settings.
