Remote-access Guide

med city remote access

by Mr. Ismael Wolf III Published 2 years ago Updated 2 years ago
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What is remote access in medical city healthcare?

Remote Access Remote Access in the Medical City Healthcare HCA’s integration tool to connect HCA clinical systems to physician practices, Remote Access provides physicians and their staff with capabilities that mimics hospital use while delivering a high performing single sign-on experience.

How does remote access work at HCA Healthcare?

Remote Access HCA Healthcare’s remote access tool connects clinical systems to physician practices, providing physicians and their staff with robust capabilities that mimic hospital use while delivering a high performing single sign-on experience across a variety of popular interfaces on non-HCA Healthcare devices.

How do I contact WakeMed for assistance with remote access?

If you want personal assistance with Remote Access installation, please contact WakeMed Physician Development at 350-8004 or the Information Services Help Desk at 350-8700.

How do I get help with remote access installation?

Each staff member who needs access should fill out a Remote Access User Agreement. If you want personal assistance with Remote Access installation, please contact WakeMed Physician Development at 350-8004 or the Information Services Help Desk at 350-8700.

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How to access WakeMed email?

If you need to access your e-mail, calendar or contacts, the quickest way to do so from any device is to use Web Mail. Simply go to https://outlook.office.com and enter your WakeMed credentials. Once the two-Factor authentic ation is completed you will have full access to your emails. Launch Web Mail.

What are the prerequisites for WakeMed?

Prerequisites: Dedicated WakeMed PC (turned on and connected), the workstation name of your PC, Duo account, home PC (Windows, Mac), Internet connection.

Apple iOS 8 – hCare Access (VDI)

iOS is now supported with hCare Access after updating to the new version of Citrix Receiver in the App Store.

For Employees

Simplified Remote Access (SRA) is a way for employees and vendors to quickly, easily, and securely access the HCA network from outside the hospital. Users will no longer need security tokens to connect to the hospital systems; instead, they will use a 3-4 ID and password.

Who fills out Remote Access User Agreement?

Each staff member who needs access should fill out a Remote Access User Agreement.

How to access WakeMed email?

If you need to access your e-mail, calendar or contacts, the quickest way to do so from any device is to use Web Mail. Simply go to https://outlook.office.com and enter your WakeMed credentials. Once the two-Factor authentic ation is completed you will have full access to your emails. Launch Web Mail.

What are the prerequisites for WakeMed?

Prerequisites: Dedicated WakeMed PC (turned on and connected), the workstation name of your PC, Duo account, home PC (Windows, Mac), Internet connection.

Does WakeMed require Duo Security?

All employees who remotely access WakeMed email or the WakeMed network using Citrix or VPN are required to enroll in Duo Security. This two-factor authentication process enhances the security of your account and our network by using a secondary device to verify your identity, preventing unauthorized access to the WakeMed network even if a hacker knows your login and password.

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